Turkish airlines what is needed for online check-in. Turkish Airlines (Turkish Airlines). Service and additional services

Check-in for Turkish Airlines flights

The company's official website has wide functionality; all information is presented in a simple and conveniently structured manner, so booking tickets and checking in for a flight does not cause difficulties. On the Turkish Airlines website, online check-in for a flight in Russian is selected from the menu. To do this, you need to select the Russian-language menu from the drop-down list at the top of the page.

Important! Online check-in is not available for all airports, so please check this information with the help desk before your flight date. .

Home page of the official website

Advantages online registration for the flight are obvious:

• no queues;
• saving your own time;
• independent choice of location.

Registration becomes available one day before the flight. This allows you to undergo the procedure at home even if you have to travel to the airport by bus or train. Thus, each passenger will be able to leisurely go through the procedure, book favorite place on the plane and then head to the airport without haste.

• First you need to switch to a carrier flight;
• You must enter your ticket number on the page. This is the E-Ticket Number. There you must enter your first and last name (First name and Last name, respectively);
• After entering the requested data, you must click “Continue”;
• After confirming that the entered information is correct, the client will be redirected to another page of the official website to select a flight. On the same page you must indicate your citizenship in the Nationality column. There should not be any difficulties with filling out data for the selected flight, since flights available for check-in are highlighted and accompanied by the phrase “Available to Check-in”;
• As a result, an inscription highlighted in green will appear at the bottom of the data entry form. By checking the appropriate box, the passenger agrees to the check-in rules for the flight. After this, you must confirm the action again by pressing the “Continue” button;
• If all data is entered correctly, the site will redirect to a page for selecting a location. There is a detailed diagram of the arrangement of seats in the cabin. By right-clicking on the seat he likes, the passenger will see his last name appear opposite the seat icon;
• Then a proposal to print boarding passes will appear (the inscription “Print”). Please note that after this step it is no longer possible to change the seat, so if the passenger changes his mind, he should select another seat before pressing the “Print” button.

The airline Turkish Airlines has been operating since 1933. The head office is located in Istanbul, the main hub is in the city of Ataturk, this international port. Additional hubs are Esenborg in Ankara and Sabiha Gokcen in Istanbul. The airline's branches are B&H Airlines, Anadolujet and SunExpress. Since 2008 Turkish Airlines is a member of Star Alliance. For three years in a row, starting in 2012, Turkish Airlines was included in the TOP 10 of the world's best.

Information about the company's fleet

The airline owns more than 300 aircraft, not counting the fleet of its subsidiaries:

• Airbus models - A319-100, A320-200, A321-200, A321neo, A330-200, A330-300 and A340-300 with a capacity from 126 to 289 seats;
• Boeing - 737-700, 737-800, 737-900ER, 737 MAX 8, 737 MAX 9 and 777-300ER with a capacity of 149 to 337 passenger seats.

In addition, there are 10 Airbus freighters, models A310-300F and A330-200F.

Airline contacts

• office in Moscow - st. Valovaya 35, Business Center;
• phone 8 800 700 61 61;
• Email [email protected];
• Turkish Airlines official website in Russian turkishairlines.com;
• IATA code - TK;
• ICAO code - THY.

Baggage rules

The maximum baggage allowance on any Turkish Airlines flight is 32 kg. For domestic flights free transportation is:

• Business - 30 kg.
• Economy - 20 kg.
• Promotional flights - 15 kg.

There are exceptions - for the XHQ class a maximum of 40 kg, for infants 10 kg. The airline operates a baggage weight concept, which means that the number of seats within the normal range within the country is not limited.

There are transportation rules free luggage, combining weight, number of seats and dimensions. There is no Russian direction for this concept. It is worth considering that the standards for some classes and areas change periodically.

Excess baggage is charged at 8 Turkish lira per 1 kg on domestic flights. For international flights, the surcharge takes into account the destination and type of flight - direct or transit.

Free baggage allowance to Europe and Asia

Free baggage allowance to North America

General rules for free carriage

Full details can be found in the Do you have any questions? in the Baggage Information tab.

Main directions

There are more than 40 airports to destinations in Turkey, the most popular are:

• Amasya and Antalya;
• Canakkale and Bursa;
• Balikesir in Edremit.

There are orders of magnitude more foreign flights - 220 points in 100 countries. These are the capitals of most countries, the most popular resorts and places of interest to tourists:

• Aalborg and Aarhus in Denmark;
• Abidjan in Africa;
• Abu Dhabi in the UAE;
• Havana, New York, Phuket, Shanghai.

In Russia, receiving airports are located:

• in Voronezh, Sochi, Yekaterinburg and Ufa;
• in Moscow, Samara and Krasnodar;
• in Rostov-on-Don, Kazan and St. Petersburg.

From the national airport, most flights depart within 3 hours.

Service and additional services

The Turkish Airlines Corporate Club offers business clients an exclusive benefits program:

• annual discounts;
• carriage of additional baggage;
• free tickets;
• selection of a seat in the passenger compartment.

Members enjoy the benefits without any payment or obligation. Special routes can be divided into categories using filters on the official website - swimming and rock climbing, cooking and shopping, mountains and romance, extreme sport And wild nature. The company helps you book a car, a hotel room, obtain an electronic visa and insurance.

Passengers have access to:

• hundreds of films, television shows and games on board aircraft;
• the Fly Good Feel Good program, which collects expert advice on how to make travel and flights as comfortable as possible;
• Skylife online information publication.

Meals on board

check-in

Check-in is carried out in the standard way at the counter, there is check-in for the flight via the Internet, using a mobile device and, in Turkey, at self-service kiosks.

Check-in for flights

Dear passengers! Passage to areas of domestic and international airlines is only possible if the passenger has a boarding pass (in paper or electronic form).

Passenger check-in is carried out on the second floor of the terminal and automatically ends 40 minutes before the flight departure time indicated on the ticket (for flights of Turkish airlines, flydubai and FlyOne - 60 minutes). Check-in start time depends on the airline, but no later than two hours before departure.

Please don't be late for registration! Employees at the check-in counters do not have the technical ability to reopen registration after it has ended.

All passengers must check in for their flight before departure and, in addition to their existing air ticket, receive boarding pass.

A paper boarding pass can be printed in advance on any printer, and can also be obtained before check-in for your flight at the check-in counters for your flight or printed on the REPRINT devices located in front of the entrance to the domestic departures area, opposite check-in sections 61 and 80 ( Utair and other airlines) and opposite the 85th check-in section (“Russia”). Turkish airlines passengers can use kiosks self-registration airlines.

Transfer/transit passengers arriving and departing on domestic routes can also print a paper boarding pass by contacting the transfer/transit check-in counter.

If you need to get a mark (stamp) about passing special control on a paper boarding pass, you will need to have a printed boarding pass with you and, if necessary, ask an employee aviation security affixing a mark (stamp) at the special control counter. Please note that it is possible to obtain a mark (stamp) on a paper boarding pass at the airport of departure only during pre-flight procedures. Once a flight has completed, all requests for flight confirmation must be directed to the carrier (airline).

Certain flight routes may have special conditions for online check-in. Please check them on the airlines' websites or help desks.

Possible registration methods

on the website of the airline you are flying with. Check-in available for airline flights:

on the airline's website which you are flying. Check-in available for airline flights:

• (online check-in for flights to countries with visa requirements is temporarily unavailable)

• from a mobile device. Check-in available for airline flights:

  • Turkish airlines via mobile app for iOS or Android
  • "UTair" (UTair) through a mobile application for iOS or Android

• at self-service kiosks in airport terminals (check-in for flights of Turkish Airlines and UTair is available);

  at check-in and baggage drop-off counters in airport terminals. Please check the check-in counter numbers directly for your flight in the online board on our website or on the information boards in the airport terminal.

Pre-flight inspection areas

Pre-flight inspection areas, customs and passport control, boarding passages are located on the same floor in the back of the hall.

After passing through pre-flight and passport control, passengers are offered spacious and comfortable boarding gallery waiting rooms, shops, food outlets and other service organizations that will not allow you to get bored while waiting to board your flight.

Boarding gates:

• Gates 8/8A-17/17A: domestic flights, left half of the boarding gallery, passage from the left side of the hall;
• Gates 22/22A–31/31A: international flights, right half of the boarding gallery, passage through customs and passport control from the center of the hall.

Passengers on domestic Russian flights can use the business lounge “UTG Travel Club, Prokofiev Hall”, located in the boarding gallery of domestic Russian lines.

Business class passengers and members of Turkish Airlines loyalty programs are served in the branded CIP Lounge "Istanbul - Moscow", located in the boarding gallery of international lines.

Dear passengers! For all matters of violation of the law Russian Federation contact the Moscow Transport Prosecutor's Office.

We wish you a safe journey!

Turkish Airlines is the largest national air carrier in Europe. The organization is based at Ataturk Airport in Istanbul. The company's airliners fly to 276 destinations. The official website of Turkish Airlines in Russian contains all the information about the air carrier, including the telephone number +90-850-333-08-49 in Turkey and the telephone number of the company's representative office in Russia +7-800-700-61-61.

The history of Turkish Airlines began in 1933, and currently the air carrier is recognized as a leader in Europe in terms of quality and volume of flights. A dynamically developing airline offers passengers decent service, reasonable air ticket prices, and convenient schedules. regular flights, connecting 110 countries of the world (more than two hundred cities).

How to buy a plane ticket

To buy a plane ticket, you can use the form online booking on the Internet resource of the official representative of the Turkish Airlines company at https://p.turkishairlines.com/ru-ru/. To book tickets, you need to enter the following information in the form provided:

• City of departure and arrival;
• Round trip flight time;
• Passenger category by age;
• Flight class of service.

After searching for a suitable option, the client confirms the ticket reservation by providing passport details. Payment via online cash desk is possible bank cards Visa, MasterCard. Bank account holders can pay for the ticket through the EDD system. Turkish Airlines does not accept other payment methods.

Reservation notification is sent to your email address. After this, it is enough to print a message that the ticket has been purchased, in order to avoid paperwork at the airport ground ticket offices. Online purchases must be made no later than four hours before takeoff.

Classes of service

On board Turkish Airlines you can use three classes of flight service:

1. Inexpensive ticket in economy class - comfortable seats, good food on board, entertainment systems on international flights.
2. Passengers traveling in business class have the opportunity to fly in a comfortable cabin. On flights long distance Chef service, varied menu and selection of drinks available. The passenger seat is adjustable and can be reclined sleeping area. Additionally, an entertainment system, Internet, USB connection, table and lamp are integrated.
3. According to reviews, Turkish Airlines offers the best amenities when flying in a comfort class (first) cabin - increased distance between seats, best menu and a selection of drinks on board, entertainment, Internet connection.

Estimated cost of air tickets

Tariffs for airline tickets depend on the flight category (international, transatlantic, transcontinental) and the selected passenger class of service. Approximate cost of tickets for popular destinations round trip, including taxes and fees:

• Moscow-Dubai – $332;
• Moscow-Paris – $222;
• Istanbul-Antalya – $71;
• Istanbul-Dusseldorf – $563;
• Moscow-Los Angeles – $368;
• Moscow-Amsterdam – $186;
• St. Petersburg-Miami – $460;
• St. Petersburg-Tokyo – $500.

Cheap one-way flights:

• Kyiv-Antalya – $75;
• Istanbul-Nakhchivan – $100;
• Bremen-Antalya – $112.

Turkish Airlines aircraft fly from 42 airports in Turkey, landing at Vnukovo, Sheremetyevo, Domodedovo, North and South America, Europe and Asia. Türkiye has advantageous geographical position, so the average flight time to fifty countries around the world is only three hours.

Turkish Airlines flight check-in online

Online check-in for a Turkish Airlines flight is possible via the Internet or directly at the airport. Passengers with children under two years of age and airline customers with checked baggage are required to check in at the airport. To check in for a flight online, you need to follow the link to the official website of the representative and follow the instructions:

1. The online registration process starts one day before the plane's departure, but no later than 2 hours before the plane takes off - register in a timely manner.
2. A maximum of four people can register for one ticket reservation at a time.
3. When registering, you must enter your passport details, flight information and a reservation code that is sent by email.
4. During the online check-in process, you can choose a seat in the cabin and check in your luggage.

The advantages of registering in the Online Check-In system are obvious: registration can be easily done directly from the office or home; after arriving at the airport, there is no need to go to the check-in counter, since the passenger prints out the boarding pass independently, which saves time and allows you to choose a seat on the plane.

Instructions for online registration include switching to the Online Check-In service, after which the passenger is asked to perform a simple algorithm of actions: enter the first and last name on English language. To start registration only for the mentioned passenger, you need to press E-Ticket (a thirteen-digit numeric expression in the “Ticket Number” column, which is in the passenger’s hands) or go to the booking directory (PNR is a six-digit alphabetic code on the ticket).

Russian language is not available during registration. It is necessary to check the box that the client has been warned about the need to store information about the reservation and room electronic ticket for your own safety. After entering the data, the passenger clicks the “Continue” tab, which, if all actions are performed correctly, lights up green, and proceeds to selecting a seat in the cabin.

The service provides a detailed diagram of the seating arrangement. Use the mouse button to indicate the selected seat - the passenger's last name will appear above it. Next, the system will redirect the user to print the boarding pass. After pressing the Print button, it is no longer possible to change the selected seat on board. The passenger presents the printed ticket at the airport counter before boarding.

Important!

• Not all airports offer online registration; this information must be checked with the administration in advance.
• Regarding the booking rules, you need to know that you can refuse a ticket (cancel the reservation) no later than twelve hours before the flight departure, provided that the purchased ticket has not yet been issued.
• Refunds can be obtained in the country where the ticket was issued.
• There is a fine for returning a ticket.
• If your flight is less than 12 hours away, you can cancel your flight through the airline's service center. This applies to non-international flights. After the plane departs, the ticket price is not refunded.

Baggage and hand luggage rules

Turkish Airlines sets certain rules for passengers carrying baggage and hand luggage. The requirements are quite strict and must be strictly followed.

Table 1. Free baggage allowance to European and Asian countries

Table 2. Free baggage allowance to countries North America(USA and Canada)

The maximum weight of hand luggage on a Turkish Airlines flight is always the same and does not depend on the direction and class of service of the flight.

Table 3. Weight allowance for free carry-on luggage

If a passenger wishes to carry more hand luggage, it will be placed in checked baggage with an additional charge at the company's current rate of six dollars for each additional kilogram. For any piece of luggage exceeding 32 kg, an additional payment must be made. For carrying bulky items in the cabin, you must pay the full cost of the flight ticket.

Turkish Airlines has strict rules regarding the contents of passengers' luggage. In particular, it is prohibited to transport cargo that threatens flight safety, flammable substances and liquids, suitcases with alarms and other items, a detailed list of which is available on the official website (). Here you can also find out the tariffs for paid luggage transportation, since the company’s prices change periodically. All transported items are subject to inspection at the airport.

Flight rules for certain categories of passengers

According to Turkish Airlines regulations, children under three years of age must travel accompanied by an adult. Infants under two days old are not allowed on the flight, and a certificate is required for a child two to seven days old. Children three to seven years old can fly under the supervision of airline employees without additional payment for the service. To put a child 7-12 years old on board, adult accompaniment is required until takeoff, and upon arrival at the destination, the minor passenger is met by parents, guardians, and authorized representatives.

Pregnant women over 28 weeks are not accepted on board. A woman with a shorter term must provide medical permission and a certificate of no contraindications to the flight. The permit is issued 1-7 days before travel. Passengers with disabilities board without a certificate or an accompanying person. Sick passengers present a certificate stating that they are not prohibited from flying on an airplane due to health reasons. Persons requiring special care must be accompanied by a companion and stretcher requests must be made 24 hours prior to flight departure. Passengers on transit flights with a waiting time in Istanbul of more than six hours are offered a free city tour. If the waiting time between flights exceeds 10 hours, economy class passengers receive a free hotel room, and customers traveling in business class in transit can count on a hotel room and transfer with a waiting time of 7 hours or more. When traveling with animals, you need to have a special permit on hand regarding vaccinations and the pet’s health status. In the cabin, animals weighing no more than 6 kg are transported in cages. Animals in transport luggage containers are charged at a rate per kilogram.

Meals on board the airliner

To ensure that the flight provides passengers with maximum comfort, Turkish Airlines offers food and drinks during the flight. The assortment depends on the class of service. Everyone is given cutlery and menus. The passenger can choose a meal from two to three courses; the volume of drinks consumed is not limited.

Table 4. Meals on board Turkish Airlines

Special meals for small children and other categories of passengers must be booked in advance. In terms of the quality and variety of in-flight meals, Turkish Airlines occupies one of the leading positions among air carriers. Passengers who are not satisfied with the classic menu can book special meals on board the aircraft.

Reservation and purchase of special dishes includes: children's, vegetarian, Asian, strict vegetarian, diabetic meals. You can order a menu low in fat, salt, protein, purine, lactose, or order non-spicy, kosher, Muslim, Hindu, oriental food. Passengers are offered a special menu for the special occasion with cake and champagne.

Air fleet of the company

Turkish Airlines' fleet consists of reliable, modern aircraft. The aircraft fleet includes 288 aircraft. The age of the “youngest” aircraft is several months, the average one is 6 years. The oldest airliner has been flying for 20 years. All aircraft focused on medium-haul flights.

• The Turkish Airlines fleet includes two Boeing 737-700 aircraft (10 years each).
• The basis of the air fleet consists of 74 Boeing 737-800 aircraft, whose age ranges from 0 to 17.6 years.
• The fleet includes 16 Boeing 737-900 airliners, including a new one-year-old aircraft. The oldest aircraft in this category has been flying for less than five years.
• The list of comfortable airliners is completed by 33 Boeing 777-300 aircraft - ships no older than seven years.

The company's aircraft fleet is not limited to Boeings. Passengers can enjoy flights in the cabins of four Airbus A340-300 airliners (15.9-20 years old), thirty practically new Airbus aircraft A330-300 – airliners no older than six years. You can fly on one of 20 Airbus A330-200s, the oldest of which is no more than 14 years old. In addition, the airline's fleet includes 9 Airbus A321-200 aircraft and 29 Airbus A320-200 airliners (0.0-12.1 years old), and a Cargo cargo airliner. The company's aircraft carry from 150 to 200 passengers, depending on the aircraft model and class of service.

Passengers can purchase tickets online and reserve a seat on the aircraft by first viewing seating layouts. Detailed interior diagrams of Turkish Airlines aircraft are available for viewing when checking in for a flight. The diagrams are different for different airliner models. Please read in advance Airbus diagrams and Boeing can be found at the link.

Miles&Smiles program

In order to increase the level of passenger confidence and attract new customers, Turkish Airlines is implementing the Miles&Smiles loyalty program. For each flight, passengers receive cumulative bonuses. All program participants have advantages when checking in for a flight, advantageous position when placed on the waiting list, the opportunity to choose special in-flight meals.

Passengers under the Miles&Smiles loyalty program are assigned one of four levels from “Classic” to “Elite Plus”. Miles are accumulated when flying or participating in promotions of Turkish Airlines partner companies. Obtaining status allows you to purchase tickets cheaper, enjoy free flights, and provides advantages when servicing at ground ticket offices and choosing VIP lounges.

The Miles&Smiles program gives the right to buy business class tickets with a fifty percent discount for a companion passenger. Customers of the air carrier with an Elite Plus card have access to preferential bookings for economy class flights three days before departure, and business class flights two days before the flight. Program participants have the opportunity to carry additional baggage free of charge (10, 20, 25 kg), starting from the Classic Plus level.

Bonus points include flight miles and club miles earned on flights with partner airlines. Any passenger over two years of age can become a participant in the program. Clients with Elite Plus status receive the greatest benefits of flying cheaply; holders of Classic status have fewer privileges.

You can choose several registration methods: the most common is check-in at your airline counter. Second option - use the self-service counter at the airport.

For convenience, use online registration. Many airlines have this service, for example, Rossiya, UTair, Wizz Air and Turkish airlines. Information about the procedure and the application form can be found on the company’s official website or via the links below.

Important! The administration of Vnukovo Airport recommends checking in online, if possible. This will save time and reduce the likelihood of being late.

Online scoreboard

Online registration

Go to your airline's website, find your ticket, and print it out. If you do not have a printer, Vnukovo staff will print your ticket at the check-in counter.

Remember! Online check-in frees you from standing in lines, but it does not guarantee that you will quickly go through all the steps necessary for boarding. You should still arrive early.

You must check in your luggage in any case.

Online registration has a number of advantages: you can complete it at home, at work, in public transport– as long as there is a device with the Internet. You can choose your seat on the plane yourself. You print out the ticket yourself; you don’t have to do it at the airport.

Online check-in begins 24 hours before departure and ends 45 minutes.

Please note that in some cases you will not be able to register online:

• if accompanying children is required;
• if you carry luggage in the passenger seat or pets;
• as well as in the case of transportation of weapons.

Below you will find information about company counter numbers, if they are recorded, and links to websites for online registration.

What to do: from check-in to departure

1. Registration.

At this point you check in your luggage and receive your boarding pass. During check-in, ask that your home address be marked on your luggage and that your luggage be marked as fragile. This way you will avoid cargo loss and reduce the likelihood of damage.

1. Inspection.

During inspections, the security service checks passengers for dangerous things: explosives, knives, and so on.

1. Passport control.

It takes a lot of time. The boarding pass and the authenticity of the documents are checked.

1. Landing.

Find your boarding gate location in advance. Its number is indicated on your ticket. This way you will avoid being late for your plane.

Passenger check-in begins 2 hours before flight departure. In Vnukovo it takes place in the main terminal of the airport - Terminal A, on the 2nd floor. Check-in automatically ends 40 minutes before departure. In the case of Turkish airlines - in 45 minutes.

Remember! For flights of Rossiya, Sky Express, and UTair companies, check-in is available 12 hours before departure.

Get to the airport early! Take into account the time it will take for inspection at the entrance to the terminal, registration and passport control. Airport staff will not be able to extend check-in for latecomers.

Who flies to Vnukovo

According to the official Vnukovo website, the airport cooperates with 22 companies that operate flights both within Russia and internationally.

Additional Information! If your airline is not on the list, you can find out the conditions for checking in for its flights on the official website of the company or intermediaries that resell tickets (for example, One Two Trip).

Interesting video about how Vnukovo airport works:

In order not to end up in unpleasant situation and board the plane without any problems, you must remember a few simple rules: check in for your flight online, arrive at the airport early, tag your luggage, remember maps and signs, find the gate in advance. That's all, enjoy your flights!