Issuance of felling tickets for sanitary felling and reconstruction of green spaces, Mospriroda. Documents provided upon completion of the service. Civil Code of the Russian Federation
You can request this service:
- Through a legal representative
Service delivery mode:
- In single window mode
List of required documents:
through MFC
To submit documents:
1. Application from the balance holder of green spaces for the provision of a public service (the name of the public service is indicated), for legal entities - on letterhead indicating the details of the organization, for individuals - indicating passport details.
2. Power of attorney
The requirements for a power of attorney are established by Articles 185, 185.1, 186 of the Civil Code Russian Federation.
General requirements: date, place of drawing up of the power of attorney, signature of the Principal and the Attorney, name of the legal entity, list of specific actions to which the power of attorney applies.
To identify legal entities, the power of attorney must indicate the name and TIN of the legal entity; to identify individuals - full name, passport details.
Form of power of attorney: free.
3. Certificate of inspection of green spaces.
4. A checklist of green spaces subject to felling and (or) pruning, certified by the signature and seal of the territory’s balance holder.
5. A plan of the territory with a precise indication of the trees and shrubs to be cut down and to be pruned, certified by the seal of the territory balance holder.
6. Agreement with a contractor to perform work on cutting down and (or) pruning trees and shrubs.
Documents receiving:
How to get the service
Application methods:
Through a legal representative
Ways to get results:
Through a legal representative
through MFC
Electronic submission address:
Cost and payment procedure
The service is provided free of charge
Terms of service provision
Service completion time:
The period during which the application for the provision of services must be registered:
The maximum waiting time in line when applying for services in person:
Legal entities
Grounds for provision of services, grounds for refusal
Reason for providing the service:
The basis for starting the provision of a municipal service is a personal appeal by the applicant (his representative, authorized representative) to the MKU "MFC MO Caucasian District" or to the administration of the Losevsky rural settlement of the Caucasian District with an application and the accompanying documents necessary for the provision of the service.
Grounds for refusal:
Special status of green spaces proposed for cutting down (destruction)
Presence of inaccurate data in the submitted documents
Incomplete information in the application and submitted documents
Result of service provision
Making a decision to issue a logging ticket on the territory municipality;
Refusal to provide municipal services.
Counseling Details
Call center
Address of the consultation place
Additional Information
Monday-Friday from 8-00 to 16-20 hours,
Break from 12-00 to 13-00 hours,
Weekends - Saturday, Sunday.
Documentation
Documents confirming the need to carry out work that requires cutting down (destruction) of green spaces in a certain area plot of land
Type:
copyMethod for obtaining the document:
Paper
Number of copies:
Description:
Documents confirming the need to carry out work requiring cutting down (destruction) of green spaces on a certain land plot are provided by the applicant independently.
Information about the deadlines for completing work.
Type:
originaloriginal
Method for obtaining the document:
Paper
Number of copies:
Description:
Information on the timing of work on cutting down or pruning green spaces.
A document (power of attorney) certifying the rights (powers) of a representative of an individual or legal entity, if the application is submitted by a representative of the applicant (applicants)
Type:
certified copycertified copy
Method for obtaining the document:
Paper
Number of copies:
Description:
Identity document of the applicant
Type:
originaloriginal
Method for obtaining the document:
Paper
Number of copies:
Description:
To verify and make a copy
Urban plan
Type:
copyMethod for obtaining the document:
Paper
Number of copies:
Description:
urban planning plan of the land plot or in the case of issuing a permit for the construction of a linear object of the territory and a land surveying project
Title documents for land and real estate
Type:
originaloriginal
Method for obtaining the document:
Paper
Number of copies:
Description:
Resolution, order, certificate of state registration of rights, purchase and sale agreement, lease agreement, etc.
Applicant's bank details
Type:
copyMethod for obtaining the document:
Paper
Number of copies:
Description:
applicant's bank details
Download
Template to fill out
Sample application
Type:
originaloriginal
Method for obtaining the document:
Electronic
Paper
Number of copies:
The authority that has jurisdiction over the document:
Administration of Losevsky rural settlement of the Caucasian region
Description:
APPLICATION for a felling ticket
Download
Template to fill out
Sample application
Refusal to provide municipal services
Type:
Refusal to provide a service/function
Documents received:
Type:
original
Number of copies:
Description:
Notice of refusal to provide municipal services
Making a decision to issue a logging ticket on the territory of a municipality
Type:
Positive result of providing a service/function
Documents received:
Type:
original
Number of copies:
Description:
PERMISSION for cutting down (replanting) green spaces
Additional Information
Information about the public service
Issuance of a logging ticket on the territory of the municipality
Service registration number:
2300000000184509671
Date of placement of information in the Regional Register of Public Services:
Date of last update of information in the Regional Register of Public Services:
Appeal procedure
The procedure for appealing actions (inaction) and decisions taken during the provision of municipal services is established in accordance with the legislation of the Russian Federation.
The applicant has the right to file a complaint against the decision and (or) action (inaction) of the authorized body, an official of the authorized body or a municipal employee in the provision of a municipal service (hereinafter referred to as the complaint).
The subject of the complaint includes, among other things, the following decisions and actions (inaction):
violation of the deadline for registering the applicant’s request for the provision of a municipal service;
violation of the deadline for the provision of municipal services;
requesting from the applicant documents not provided for by the regulatory legal acts of the Russian Federation for the provision of municipal services;
refusal to accept from the applicant documents the submission of which for the provision of municipal services is provided for by the regulatory legal acts of the Russian Federation;
refusal to provide a municipal service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them;
the requirement from the applicant for the provision of municipal services of a fee not provided for by the regulatory legal acts of the Russian Federation;
refusal of an authorized body, an official of an authorized body, a municipal employee to correct typographical errors and (or) errors in documents issued as a result of the provision of municipal services, or violation of the established deadline for such corrections.
A complaint received by a body providing a municipal service is subject to consideration by an official authorized to consider complaints within fifteen working days from the date of its registration, and in the event of an appeal against the refusal of a body providing a municipal service, an official of the body providing a municipal service, in accepting documents from the applicant or in correcting typos and errors, or in case of appealing a violation of the established deadline for such corrections - within five working days from the date of its registration.
The complaint must be submitted in writing on paper or electronically. The complaint can be sent by mail, via Multifunctional Center, using the Internet information and telecommunications network and the official website of the administration of the Losevsky rural settlement of the Caucasus region (www.adm-losevskoe.ru.), the Unified portal of state and municipal services (www.gosuslugi.ru) or the regional portal of state and municipal services , and can also be accepted upon personal reception of the applicant.
The complaint must contain:
the name of the body providing the municipal service, the official of the body providing the municipal service, or the municipal employee whose decisions and actions (inaction) are being appealed;
surname, first name, patronymic (the latter - if available), information about the place of residence of the applicant - an individual or name, information about the location of the applicant - a legal entity, as well as number (numbers) contact phone number, email address(es) (if available) and postal address to which the response should be sent to the applicant;
information about the appealed decisions and actions (inaction) of the body providing municipal services, an official of the body providing municipal services, or a municipal employee;
arguments on the basis of which the applicant does not agree with the decision and action (inaction) of the body providing the municipal service, an official of the body providing the municipal service, or a municipal employee. The applicant may submit documents (if any) confirming the applicant’s arguments, or copies thereof.
If documents that are essential for the consideration of the complaint are missing or are not attached to the complaint, the decision is made without taking into account the arguments in support of which the documents were not presented.
The complaint is signed by the applicant.
An official, upon receiving a complaint that contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, has the right to leave the complaint unanswered on the merits of the questions raised in it and inform the applicant who sent the complaint about the inadmissibility of abuse right.
If the text of the complaint is not legible, no response to the complaint is given, which is reported to the applicant who sent the complaint within seven days from the date of registration of the complaint, if his name and postal address are legible.
If making a decision on a complaint is not within the competence of the authorized body, within 3 working days from the date of its registration, the authorized body sends the complaint to the body authorized to consider it and informs the applicant in writing about the redirection of the complaint. In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint with the body authorized to consider it.
Based on the results of consideration of the complaint, the body providing the municipal service makes one of the following decisions:
satisfies the complaint, including in the form of canceling the decision, correcting typos and errors made by the body providing municipal services in the documents issued as a result of providing municipal services, returning them to the applicant Money, the collection of which is not provided for by legal acts, as well as in other forms;
refuses to satisfy the complaint.
A written response containing the results of consideration of the complaint (in case of refusal to satisfy the complaint, the reasons for such refusal must be indicated in the written response) is sent no later than the day following the day the decision is made, specified in paragraph 5.3 of Section 5 of these Administrative Regulations, to the applicant in writing and at the request of the applicant, a reasoned response on the results of consideration of the complaint is sent in electronic form.
If, as a result of consideration, the complaint is recognized as justified, then the relevant official makes a decision to hold accountable in accordance with the legislation of the Russian Federation the official responsible for the actions (inaction) and decisions carried out (adopted) during the provision of municipal services on the basis of these Administrative Regulations and giving rise to the applicant's complaint. If, during or as a result of consideration of a complaint, signs of an administrative offense or crime are established, the official empowered to consider complaints immediately forwards the available materials to the prosecutor's office.
All complaints about actions (inaction) and decisions carried out (adopted) during the provision of municipal services on the basis of these Administrative Regulations are recorded in the complaints book indicating:
decisions made;
Complaints are considered resolved if all the questions raised in them are considered, the necessary measures are taken and written answers are given.
Applicants have the right to appeal decisions made during the provision of municipal services, actions or inactions of officials, responsible or authorized employees, employees involved in the provision of municipal services, in court.
Participating organizations
Regulations
Law of the Russian Federation On the organization of the provision of state and municipal services
Registration number:
String(19) "2300000000183651107"
On amendments to the resolution of the administration of the Losevsky rural settlement of the Caucasian region dated June 28, 2012 No. 64 “On approval of the Administrative Regulations for the provision by the administration of the Losevsky rural settlement of the Caucasian region of the municipal service “Issue of permits for cutting down (planting) green spaces on the territory of the municipality”
Registration number:
Source of official publication:
Lights of Kuban
String(19) "2300000000184518018"
Constitution of the Government of the Russian Federation
Registration number:
Source of official publication:
Russian newspaper
String(19) "2300000000164515417"
About environmental protection
Registration number:
Source of official publication:
string(19) "2340200010003208745"Registration number:
Source of official publication:
Our news
String(19) "2300000000184519145"
Law of the Russian Federation "On general principles of organization of local self-government in the Russian Federation"
Registration number:
Source of official publication:
"Collection of Legislation of the Russian Federation", 06.10.2003, No. 40, art. 3822
String(19) "2300000000179037875"
Administrative regulations
Approved by legal act:
On approval of the Administrative Regulations for the provision by the administration of the Losevsky rural settlement of the Kavkazsky district of the municipal service “Issue of permits for cutting down (planting) green spaces on the territory of the municipality.”
Registration number:
2. The procedure for providing municipal services is completed when the applicant receives:
Felling ticket;
Notifications of refusal to provide municipal services.
2.4. The period for providing a public service, including taking into account the need to contact organizations involved in the provision of municipal services, the period for suspending the provision of municipal services if the possibility of suspension is provided for by the legislation of the Russian Federation, the period for issuing (sending) documents resulting from the provision of municipal services
The period for providing municipal services is 10 working days from the date of receipt of the application and the documents attached to it.
2.5 List of regulatory legal acts regulating relations arising in connection with the provision of municipal services, indicating their details and sources of official publication;
The provision of municipal services is carried out in accordance with regulatory documents:
The Constitution of the Russian Federation,
Federal Law of October 6, 2003 No. 131-FZ “On the general principles of organizing local self-government in the Russian Federation.”
1) incomplete information in the application and submitted documents;
2) the presence of inaccurate data in the submitted documents;
3) special status of green spaces proposed for cutting down (destruction):
a) objects flora, listed in the Red Book of the Russian Federation and (or) the Red Book Krasnodar region, growing in natural conditions;
b) monuments of historical and cultural heritage;
c) trees, shrubs, vines that have historical and aesthetic value as integral elements of the landscape.
2. There are no grounds for suspending the provision of municipal services by the legislation of the Russian Federation.
3. The applicant is notified in writing of the refusal to provide a municipal service within 10 working days from the date of acceptance of the application and the documents attached to it.
2.9. Procedure, amount and grounds for charging fees for the provision of municipal services
Municipal services are provided free of charge.
2.10. Maximum waiting time in queue when submitting a request for the provision of a municipal service and when receiving the result of the provision of a municipal service
1. The maximum waiting time in line when submitting documents for the provision of municipal services should not exceed 15 minutes.
2. The maximum waiting time in line when receiving the result of a municipal service is no more than 15 minutes.
2.11. The procedure and deadline for registering the applicant’s request for the provision of municipal services
The application and the documents attached to it that meet the established requirements are accepted and registered on the day of their presentation (arrival via electronic communication channels) to the administration of the Losevsky rural settlement of the Caucasus region by the official responsible for the reception and registration of documents, and within 24 hours are transferred to the person for execution responsible for providing municipal services.
2.12. Requirements for the premises in which municipal services are provided, for the place of waiting and receiving applicants
1. The premises in which municipal services are provided must be equipped with chairs, tables, writing materials, A4 paper and document forms.
2. Premises allocated for the provision of municipal services must comply with sanitary and epidemiological rules.
3. Workplaces of employees who review citizens’ appeals are equipped with computer technology (usually one computer) and office equipment that allows them to organize the execution of the function in full (paper, consumables, and office supplies are provided in quantities sufficient to perform the review function citizens' appeals).
4. Places for personal reception of citizens are equipped with chairs, tables, stationery for writing written requests, and information stands.
5. To wait, citizens are allocated a special place equipped with chairs.
6. In places where municipal services are provided, provision is made for the installation of accessible public places (toilets).
7. Officials responsible for the performance of municipal services are required to carry badges (placards at workplaces) indicating their last name, first name, patronymic and position.
2.13. Indicators of accessibility and quality of municipal services
1. The applicant has the right:
submit additional documents and materials or apply for their request;
receive municipal services in a timely manner and in accordance with the standard for the provision of municipal services,
file a complaint against a decision made on an application or against an action (inaction) of Administration officials;
apply for suspension or termination of the provision of municipal services.
2. The main requirements for the quality of provision of municipal services are:
Timely decision-making on the provision of a municipal service or refusal to provide it,
Convenience and accessibility for citizens to obtain information about the procedure and progress of providing municipal services.
2.15. Features of providing municipal services in a multifunctional center
When providing municipal services at the MFC "MFC", the basis for starting the provision of municipal services is the application of the applicant (his representative, authorized representative) to the "MFC" MCI with an application and a set of documents necessary for the provision of the service, in accordance with clause 2.6. Administrative regulations. The applicant’s request for the provision of a municipal service can be expressed in electronic form (if there is a technical possibility of using information and telecommunication technologies of the body providing the municipal service and the MFC). After receiving the application with the necessary documents, it is sent within 1 day to the administration of the Losevsky rural settlement of the Caucasian region for registration, unless other deadlines are established by the agreement on interaction between the administration of the Losevsky rural settlement of the Caucasian region and the multifunctional center.
III. Composition, sequence and timing of administrative procedures (actions), requirements for the order of their implementation, including features of the implementation of administrative procedures (actions) in electronic form
3.1. Composition and sequence of administrative procedures when providing municipal services
1. The provision of municipal services includes the following administrative procedures:
1) acceptance and registration of the application and supporting documents attached to it;
2) consideration of the application and making a decision on the possibility of providing a municipal service, returning the application or refusing to provide a municipal service;
3) Issuance of the result of the provision of municipal services to the applicant.
2. The block diagram for the provision of municipal services is given in Appendix No. 3 to these Administrative Regulations.
3.2. Reception and registration of the application and supporting documents attached to it.
1. The basis for starting the provision of a municipal service is the application of the applicant (his representative, authorized representative) to the Administration or MKU "MFC" with an application (Appendix No. 2 to the Administrative Regulations) and a set of documents necessary for the provision of the service, in accordance with subsection 2.6 of the Administrative Regulations regulations.
2. An employee of the Administration or a specialist of MKU “MFC”, authorized to accept applications, establishes the subject of the application, the identity of the applicant, checks the identity document, checks the authority of the applicant, including the authority of the representative to act on behalf of the principal.
3. The employee authorized to receive applications checks the presence of all necessary documents, based on the corresponding list of documents specified in subsection 2.6 of the Administrative Regulations. If it is established that there are no necessary documents, or that the submitted documents do not comply with the requirements established by current legislation, the employee authorized to receive applications notifies the applicant about the presence of obstacles to the provision of municipal services, explains to the applicant the content of the identified deficiencies in the submitted documents and proposes to take measures to eliminate them:
1) if the applicant agrees to remove the obstacles, the employee authorized to accept applications returns the submitted documents;
2) if the applicant does not agree to remove the obstacles, the employee authorized to receive applications draws his attention to the fact that this circumstance may interfere with the provision of municipal services.
4. If the applicant does not have a completed application or has filled it out incorrectly, the employee authorized to accept applications helps the applicant fill out the application.
5. When an applicant sends a request for the provision of a municipal service in electronic form (if there is a technical possibility of using the means of information and telecommunication technologies of the body providing the municipal service), an employee of the Administration or MKU "MFC MO Kavkazsky District", authorized to accept applications, prints using technical means application with attached documents (if any).
6. An employee of the Administration or MKU “MFC”, authorized to accept applications, generates the result of the administrative procedure for accepting documents and transfers the application, within 24 hours, in the order of office work for its registration to the general department of the administration of Losevsky rural settlement of the Caucasus region.
7. The total maximum period for receiving documents cannot exceed 15 minutes.
8. The result of the administrative procedure is the registration of the application and the documents attached to it in the general department of the administration of the Losevsky rural settlement of the Caucasus region.
9. The maximum period for completing this administrative procedure is 2 calendar days.
3.3. R reviewing the application and making a decision on the possibility of providing a municipal service, returning the application or refusing to provide a municipal service.
1. The head of the Losevsky rural settlement of the Caucasus region writes off the application and transfers the application in the order of office work to the clerk.
The clerk enters information about the executor into the “Incoming Correspondence” journal and transfers the application to the employee authorized to process the application.
2. An Administration employee authorized to process the application, after receiving the documents, checks the completeness and accuracy of the documents, identifies the existence of grounds for the provision of municipal services, suspension, return of the application or refusal to provide municipal services.
3. If the applicant does not, on his own initiative, provide the documents specified in subsection 2.6 of the Administrative Regulations, an Administration employee, within 1 working day from the date of acceptance of the application, prepares interdepartmental requests to the relevant authorities (organizations), which are signed by the head of the settlement.
The interdepartmental request is drawn up in accordance with the requirements established by Federal Law No. 210-FZ of July 27, 2010 “On the organization of the provision of state and municipal services.”
The interdepartmental request is sent electronically through the channels of the interdepartmental electronic interaction network (SMEV) or through other electronic channels.
It is also possible to send requests on paper by mail, fax, or courier.
4. When making a decision on the possibility of providing a municipal service, the employee authorized to process the application prepares a felling ticket and submits it to the head of the settlement for signature.
5. If there are circumstances that prevent the continuation of the provision of a municipal service, specified in paragraph 2.8 of these Administrative Regulations, the employee authorized to process the application prepares a notice of the return of the application and the documents attached to it or of the refusal to provide a municipal service, indicating the justification for the return or refusal.
6. The Head of the Administration signs the felling ticket and hands it over to the employee authorized to process the application for transmission to the applicant, or agrees and signs a notice of the return of the application and the documents attached to it or about the refusal to provide a municipal service and hands it over for registration.
7. The total period for completing the administrative procedure is 5 working days.
8. When returning a submitted application, the period for completing the administrative procedure is 5 working days.
9. The result of the administrative procedure is the return of the submitted application with all documents attached to it, or a refusal to provide a municipal service, or the preparation and signing of a felling ticket.
3.4. N sending a resolution on approval of the layout of the land plot (notification of the return of the application or refusal to provide municipal services) to the applicant.
1. The basis for starting the procedure is the receipt by the employee authorized to process the application of a signed felling ticket.
2. The employee authorized to process the application prepares a covering letter regarding the sending of the felling ticket.
3 The employee authorized to process the application sends the head of the Losevsky rural settlement of the Caucasus region for signing a covering letter regarding the sending of a felling ticket.
4. The head of the Losevsky rural settlement of the Caucasus region signs the covering letter.
5. The employee authorized to process the application transfers the prepared documents personally by delivery or sends the documents by mail, or sends them to the MFC if the application was submitted through the multifunctional center.
6. If the result of a municipal service is issued by the Administration, an Administration employee establishes the identity of the applicant and verifies his credentials. The applicant confirms receipt of the result of the municipal service with a personal signature in the appropriate register of issued documents.
7. The specialist of the MKU “MFC”, who has received the result of the provision of municipal services, checks the presence of the documents being transferred, makes a mark of acceptance in the register and transfers the accepted documents according to the register to the sector for receiving and issuing documents of the MKU “MFC MO Caucasian District”.
8. In case of issuing a notice of refusal to provide a municipal service or a resolution on approval of the layout of a land plot, in the MKU "MFC":
1) the responsible specialist of MKU “MFC” establishes the identity of the applicant. Checks the availability of receipts, introduces the contents of documents and issues them;
2) the applicant confirms receipt of the documents with a personal signature with a transcript in the corresponding column of the receipt, which is stored in the MKU "MFC".
99. The total maximum period for sending a notice of refusal to provide a municipal service or a felling ticket to the applicant cannot exceed 3 working days.
10. The result of the administrative procedure is the sending to the applicant of a felling ticket or a notice of refusal to provide a municipal service.
4. Forms of control over the implementation of administrative regulations
4.1. Control over the implementation of the administrative procedures established by these Administrative Regulations is carried out by officials of the authorized body responsible for organizing the work of providing Municipal services.
4.5. Current control is carried out both routinely and through unscheduled control activities.
During scheduled control, comprehensive and thematic inspections are carried out. When conducting a comprehensive audit, the provision of municipal services as a whole is considered; when conducting a thematic audit, issues related to the implementation of a certain administrative procedure are considered.
Current control is carried out by the head of the Losevsky rural settlement of the Caucasus region checking the completeness and quality of the provision of municipal services, compliance with and execution of the provisions of these Administrative Regulations, other regulatory legal acts of the Russian Federation, identifying and ensuring the elimination of identified violations, reviewing, making decisions and preparing responses to appeals applicant containing complaints about the actions (inaction) of specialists of the authorized body involved in the provision of municipal services.
The frequency of current control is established by the head of the Losevsky rural settlement of the Caucasus region.
4.7. Based on the results of inspections, if violations are detected by the actions (inaction) of specialists of the authorized body involved in the provision of municipal services, the perpetrators are held accountable in the manner established by the legislation of the Russian Federation.
4.8. All responsible persons involved in the provision of this municipal service bear personal responsibility for the performance of their duties and compliance with the deadlines for completing the administrative procedures specified in these Administrative Regulations.
V. Pre-trial (out-of-court) procedure for appealing the decision and actions (inaction) of the body providing municipal services, as well as their officials
5.1. The procedure for appealing actions (inaction) and decisions taken during the provision of municipal services is established in accordance with the legislation of the Russian Federation.
5.2. The applicant has the right to file a complaint against the decision and (or) action (inaction) of the authorized body, an official of the authorized body or a municipal employee in the provision of a municipal service (hereinafter referred to as the complaint).
5.3. The subject of the complaint includes, among other things, the following decisions and actions (inaction):
5.3.1. violation of the deadline for registering the applicant’s request for the provision of a municipal service;
5.3.2. violation of the deadline for the provision of municipal services;
5.3.3. requesting from the applicant documents not provided for by the regulatory legal acts of the Russian Federation for the provision of municipal services;
5.3.4. refusal to accept from the applicant documents the submission of which for the provision of municipal services is provided for by the regulatory legal acts of the Russian Federation;
5.3.5. refusal to provide a municipal service, if the grounds for refusal are not provided for by federal laws and other regulatory legal acts of the Russian Federation adopted in accordance with them;
5.3.6. the requirement from the applicant for the provision of municipal services of a fee not provided for by the regulatory legal acts of the Russian Federation;
5.3.7. refusal of an authorized body, an official of an authorized body, a municipal employee to correct typographical errors and (or) errors in documents issued as a result of the provision of municipal services, or violation of the established deadline for such corrections.
5.4. A complaint received by a body providing a municipal service is subject to consideration by an official authorized to consider complaints within fifteen working days from the date of its registration, and in the event of an appeal against the refusal of a body providing a municipal service, an official of the body providing a municipal service, in accepting documents from the applicant or in correcting typos and errors, or in case of appealing a violation of the established deadline for such corrections - within five working days from the date of its registration.
5.5. The complaint must be submitted in writing on paper or electronically. A complaint can be sent by mail, through a multifunctional center, using the Internet information and telecommunications network and the official website of the administration of the Losevsky rural settlement of the Caucasus region (www.adm-losevskoe.ru.), the Unified portal of state and municipal services (www.gosuslugi .ru) or a regional portal of state and municipal services, and can also be accepted upon personal reception of the applicant.
5.8. The complaint is signed by the applicant.
5.9. An official, upon receiving a complaint that contains obscene or offensive language, threats to the life, health and property of the official, as well as members of his family, has the right to leave the complaint unanswered on the merits of the questions raised in it and inform the applicant who sent the complaint about the inadmissibility of abuse right.
5.10. If the text of the complaint is not legible, no response to the complaint is given, which is reported to the applicant who sent the complaint within seven days from the date of registration of the complaint, if his name and postal address are legible.
5.11. If making a decision on a complaint is not within the competence of the authorized body, within 3 working days from the date of its registration, the authorized body sends the complaint to the body authorized to consider it and informs the applicant in writing about the redirection of the complaint. In this case, the period for consideration of the complaint is calculated from the date of registration of the complaint with the body authorized to consider it.
5.12. Based on the results of consideration of the complaint, the body providing the municipal service makes one of the following decisions:
1) satisfies the complaint, including in the form of canceling the decision, correcting typos and errors made by the body providing municipal services in the documents issued as a result of the provision of municipal services, returning to the applicant funds the collection of which is not provided for by legal acts, as well as in other forms;
2) refuses to satisfy the complaint.
5.13. A written response containing the results of consideration of the complaint (in case of refusal to satisfy the complaint, the reasons for such refusal must be indicated in the written response) is sent no later than the day following the day the decision is made, specified in paragraph 5.3 of Section 5 of these Administrative Regulations, to the applicant in writing and at the request of the applicant, a reasoned response on the results of consideration of the complaint is sent in electronic form.
5.14. If, as a result of consideration, the complaint is found to be justified, then the relevant official makes a decision to hold accountable in accordance with the legislation of the Russian Federation the official responsible for the actions (inaction) and decisions carried out (adopted) during the provision of municipal services on the basis of these Administrative Regulations and giving rise to the applicant's complaint. If, during or as a result of consideration of a complaint, signs of an administrative offense or crime are established, the official empowered to consider complaints immediately forwards the available materials to the prosecutor's office.
5.15. All complaints about actions (inaction) and decisions carried out (adopted) during the provision of municipal services on the basis of these Administrative Regulations are recorded in the complaints book indicating:
decisions made;
actions taken to provide information and (or) apply administrative sanctions to the official responsible for the actions (inactions) and decisions made during the provision of municipal services that resulted in the applicant’s complaint.
5.16. Complaints are considered resolved if all the questions raised in them are considered, the necessary measures are taken and written answers are given.
5.17. Applicants have the right to appeal decisions made during the provision of municipal services, actions or inactions of officials, responsible or authorized employees, employees involved in the provision of municipal services, in court.
Head of Losevsky
rural settlement
Caucasus region Yu.D. Lamanov