Exiting the train car at the parking lot. What should a passenger do if he is left behind by the train? Have a nice trip and polite guides

It would seem that what could be difficult when traveling by train. You sit down and drive calmly. But, unfortunately, from time to time I notice that many people often do not know their rights and opportunities, and because of this they have inconvenience when traveling. On the other hand, having worked as a conductor for some time, I had the opportunity to look at passengers from the outside, and I understand that people do some things contrary to logic.

If necessary, read about the Russian Railways train, as well as about what you can save on and. And today we’ll talk about little tricks that, unfortunately, not everyone knows about.

11 little tricks when traveling on a Russian Railways train

1. Refund of train ticket

Purchased train tickets can be returned, this is no secret. At the same time, if you check it out earlier than 8 hours before the train departs, you will only lose the change fee (until the end of 2017 - 192.7 rubles). The later you return your ticket, the less money you will get back.

But what's interesting is that even if you missed the train, you can still return your tickets. It's possible no later than 12 hours after the train departs. The money you will get back is small, but it’s still better than zero. It may be more profitable for you to reissue a ticket for the next train (of course, you will also lose some money).

Learn more about returning train tickets to. Learn more about how much you lose if you return your train ticket.

2. Free toilet at the station

All stations have toilets. The price is written there at the entrance. But if you decide to visit it no more than two hours before the departure of your train, then you must be admitted for free. Show your ticket at the entrance and go through. It can be useful, especially considering the fact that after departure the toilets in many carriages do not open immediately.

3. For those who like to rush in at the last moment

If you made it to the train in the last minutes before departure, then you don’t have to try to get into your carriage. According to the instructions, if there are no more than 5 minutes left before the train departs, then you must be seated in any carriage on your train. True, this is provided that your ticket is printed on a double-layer orange ASU Express form at the ticket office or on a single-layer one at the terminal (by the way, a ticket with electronic registration You can also print it in the terminal).

There could theoretically be problems with paper printouts of e-tickets, but they shouldn’t. The guides are now looking not at them, but at their lists. It rarely happens that they do not have lists. Usually then they plant according to the printout.

Pay special attention to this rule if you board the train at stations where the stop time is 1-2 minutes. More than once I have seen a picture of some plump woman in a hurry, running to her carriage at such a station, not making it in time, and starting to scold the trains, the conductors and everything in the world. Although in fact it was her own fault for not getting into the first carriage she came across. At such a station, I would definitely take care of getting a ticket on an orange form in advance, just in case.

In general, it’s better not to be late! Remember that no one will seat you while you are moving, even if the speed of the train is still very low: the conductor may be fined or fired for this.

4. Dry toilets in adjacent carriages.

If you board the train and find that the toilets in your carriage are of the old type and are closed at the stations, do not be upset. Perhaps you will find a dry closet in the next carriage.

In accordance with sanitary standards, Russian Railways already purchases only cars with dry closets. Old carriages appear less and less often, but they still run. Nowadays you can often find a situation where both old and new cars are coupled together in the same train (the irony is that the price will be the same for them). If you are unlucky enough to get into the old one, and there is an urgent need to visit the toilet while parked, try to bypass a couple of neighboring cars. You may find a composting toilet that will solve your problem.

5. Never use a regular toilet at stations!

If you still have an old-style toilet in your carriage, with a flush to the track, then please do not use it during stops! Really, no need!

This rule was not invented just like that. It happens that the conductor did not have time or forgot to close the toilet in front of the station. In addition, at each station where the stop is 1-2 minutes, you also don’t have to run around to close these doors. For these cases, there is personal responsibility of the passenger!

At the same time, people go to the station and fitters work. They won’t be very pleased if, excuse me, “the contents of the toilet” pour on their heads. The conductor may be fined for this.

Even if it seems to you that the train has stopped in a field, there is no need to use the toilet. Perhaps this is such a station)

If you went to the toilet while still on the move, and the train suddenly arrived somewhere and stopped, then just don’t flush until the train moves on. Seriously, it would be better this way.

6. Drinking water in the carriage

You can collect water for tea in titanium; this, of course, is nothing new. At the same time, if you suddenly see that the temperature is far from 100 degrees, then remember that you may still be able to brew tea. I have experimentally found that a tea bag is brewed at a temperature of 70 degrees. It doesn't work any lower.

On the other hand, if the water temperature is very low (this happens, for example, early in the morning or immediately after departure, if the conductor forgot/did not have time to turn on the titanium), then do not be afraid that the water is not boiled. Titanium is designed in such a way that raw water cannot flow from the tap. If the temperature is low, it means it once boiled and then simply cooled down.

There is also cold water opposite the titanium, next to the service compartment. It is also boiled there and comes from titanium. But the problem is that the pipes through which it goes may be old, and it is not a fact that it will arrive of good quality. Personally, I don't drink this water.

7. How to pour boiling water correctly

When pouring boiling water into a glass, always keep the spoon in the glass and the glass itself in the glass holder. This will reduce the likelihood that the glass will break due to hot water. This happens rarely, but the possibility exists.

In addition, there is a rule in the instructions for guides, which I think will be useful for all people - if you need to carry two cup holders, then you should do it with one hand. The second hand should be free. This is in case the train suddenly brakes or turns, so that you can grab the handrail with your free hand and not scald anyone. Yes, and no more than two cup holders at a time.

8. Glass with spoon

If you have your own tea or just want water, you don’t have to buy tea from the guide. The conductor can provide a glass in a cup holder and a spoon for free. The key word is “may”. Previously, I wrote that he was obliged to do this (it was so), but it was clarified in the comments, and I checked - according to the new rules, a glass and spoon are provided if you buy tea. But important point The problem is that the conductors themselves do not always know about it. I interviewed several people, they were very surprised, because they, like me, were sure that everything was free. So you can ask, but whether they give it or not, it depends on your luck.

In addition, not always, but it happens that there are knives and forks in the carriages. Certainly free, but even less often there are chess. There should also be a first aid kit, although now they don’t put anything sensible in it. And also, if necessary, the train director can call doctors to see a patient while stopping at a large station.

9. Return things to where they came from.

If suddenly, you took a glass with a glass holder (spoon, fork or whatever) from the conductor and went with it to the next carriage to visit friends, then be sure to return the property exactly where you took it. If you think that you can return it in any carriage and it will return where it should be, then you are mistaken. Each conductor is responsible for the property of his own carriage and is accountable for it. Yes, perhaps he will find out from the conductor of the next carriage that he has extra items. But this will not always be revealed. What can we say about the cars located far from each other. And if there is a shortage, the conductor will have to cover the cost from his own pocket. The spoon is inexpensive, but the glass holder is already noticeable. So don't neglect this rule!

10. Complaint book on the train

I have already mentioned that, if necessary, you can ask the conductor for a complaint book. There is a book of reviews and suggestions on every train and it is kept in the staff car by the train manager. If for some reason the conductor refuses to provide you with this book, then you can walk to the headquarters car yourself (by the way, don’t forget to write about this fact too). It is located approximately in the middle of the train (ask any conductor where it is). There, contact the train manager directly. In general, you can ask to call the train chief into your carriage to resolve any conflict situations.

When filing a complaint, indicate the date, route, train and carriage number, the conductor's surname, and describe in detail the essence of the problem. Of course, conflict situations are different, and not all of them are worth being recorded in a complaint book. But nevertheless, you need to be aware of this possibility. Conductors are afraid of complaints, because because of them the conductor can be deprived of his bonus, suspended from work for a while, or even fired. Consequently, having received a complaint once for not providing a free glass with a cup holder, the next time he will be discouraged from breaking the rules.

It often happens that a passenger unreasonably demands certain things. But then the train manager will point this out to you.

In addition, you can write gratitude to the conductor in the guest book. If you liked the service, do not hesitate to ask the conductor to bring a book. They will bring it to you right away, of course)

11. Don’t fold your laundry before checking it out!

Last but important rule: never fold bed linen, before you submit it! Seriously, never, ever fold!

Some people think that if they fold their laundry in a beautiful pile, it will be more pleasant for the conductor, or that it is more convenient, more decent, etc. In fact, on the contrary, it’s more inconvenient and unpleasant!

According to the rules - on platforms You can smoke if the station building is at least 15 meters away.

“The ban on the consumption of tobacco products does not apply to platforms and platforms serving as train stops. long distance for boarding and disembarking passengers and equipment railway cars, with the exception of places located at a distance of less than fifteen meters from the entrances to the premises of railway stations", says the commentary of the Ministry of Internal Affairs to the Federal Law of February 23, 2013 N 15-FZ (as amended on December 31, 2014) “On protecting the health of citizens from the effects of environmental tobacco smoke and the consequences of tobacco consumption.” The text of the law can be viewed, about trains - Article 12.

Smoking is not allowed anywhere inside the long-distance train.

In practice, they smoke on the platform. While the train is moving - at inter-car joints (in new trains, for example "Strizhe", this will not work). This is illegal, and the conductor has the right to call the police accompanying the train; you will be fined. More often - they will offer to buy lottery ticket for 100 rubles, which will serve as some guarantee that you will not be noticed with a cigarette. Warning: decide to do this at your own peril and risk, this is a direct violation of the law. We are not responsible for this.

Can you drink beer on the train?

No. And the sale of beer by the conductor is also prohibited. In the dining car - yes. (Link to law)

At the same time, no one can control what you do in your compartment behind closed doors. Lock the door, put away bottles when the conductor, inspectors or customs officers enter, and do not disturb other passengers in the same compartment. Disclaimer: We are not responsible for the consequences if you choose to do so.

The peace of mind of other passengers is most important. If the compartment is purchased by you entirely or you are traveling with friends who are comfortable drinking alcoholic beverages, the compartment is not considered a public place. In a number of comments to Art. 25 of the Constitution of the Russian Federation on the inviolability of the home, a separate compartment is equated to it. In any other case, the compartment is a public place and you cannot drink in it. And if your neighbors are not happy with drinking alcohol in your compartment, they have every right to complain about the violation public order, and then the situation falls under the Code of Administrative Offences.

If a drunk passenger causes inconvenience to others and behaves aggressively, other passengers have the right, through the conductor, to call the police from the nearest station (sometimes security officers accompany the train itself). The offender will spend the next hours or days at the police station.

Should the conductor lay down the linen?

In compartment cars, SV and soft carriages The top shelves are always covered immediately. But if you are traveling not from the initial station, but from an intermediate station, and another passenger occupied the berth in front of you, the conductor may not have time to rearrange the linen during the stop. If he doesn't do it later, remind him.
In carriages of any category, elderly people, disabled people, children, pregnant women and sick passengers can ask the conductor to make bed linen. It's free and included in job responsibilities conductor (he has it in the instructions).
In branded trains (in carriages of all categories), the bedding on the upper bunks is also covered by the conductors before the train arrives for boarding.

In other cases, the guide is not required to make the bed.

When should you drop off your laundry?

You are not required to collect and return laundry. Strictly speaking, this is the responsibility of the conductor (according to his job description):

“On the route of a passenger train, the conductor is obliged... to remove bedding after passengers disembark; in exceptional cases, with the consent of passengers, it is allowed to remove bedding no earlier than 30 minutes before passengers arrive at the railway station for disembarkation.”

However, in reality, it is not easy for a conductor to collect bed linen from 54 places (in reserved seat carriage) and quickly pass it service departments at the arrival station, so the conductors ask passengers to hand over their laundry themselves.

What to do if you have passed your station?

According to the rules, the conductor is obliged to warn you that you are approaching your station no later than 30 minutes before arrival. If you didn’t get off at your station because there was no conductor at all, the door wasn’t opened for you, they didn’t wake you up, etc., start a scandal. Find the conductor or the head of the train. Find out more about what you can do.

If you were warned, but you fell asleep again or for some other reason you missed the station, you will have to get off at the next one and look for ways to return.

What should you do if you are kicked off the train because there is no electronic check-in?

Before you go, look at your e-ticket. If you have passed, you will need a printout to board the train. electronic ticket and the document with which it was purchased. You can print it on a regular printer on A4 sheet, or you can display the electronic ticket on the screen of your mobile device. If there is no ER, you must have a ticket with you on a standard Russian Railways form. You won't be allowed on the train without it.

It’s extremely rare, but there are overlaps. If it turns out that you are already on the train, but you are disembarked due to the lack of ER, you need to do the following:

Look at the schedule for the nearest stop with a normal station (not just an open platform) lasting at least 15 minutes. The schedule hangs on the door of the conductor's compartment, you can also look it up on the Internet.
At this stop, get off and (or at the ticket office if the lines are short). You need to know the electronic ticket number (written on top of it) and have with you the document for which the ticket was purchased. Even though the trip has already begun, the ticketing system allows this.

Why do they check tickets again after the train departs?

According to the rules for transporting passengers, you must present a ticket when boarding the train. The conductor checks it and your documents and lets you into the carriage.

But according to the same rules, at any time before the train departs, you have the right to change your mind and leave. And hand over the ticket to the box office. That is why, when boarding, the control ticket or stub is not torn off from it.

Once the train has started, the trip is considered to have begun. And then the conductor walks through the carriage, collects tickets, and processes them. By the way, the ticket must be returned to you before the end of the trip (usually returned before arriving at your station).

How much do tea and other goods on the train actually cost?

It depends on the brand of the train and the type of tea. It is important to know this: on the door of the conductor’s compartment there is most often a menu with prices indicated. The menu can be visible and with pictures, or it can be an inconspicuous sign in small print hanging near the titanium. Look how much that bottle of water you buy costs. Unfortunately, guides do not always tell you the correct price.

All goods that you buy from the conductor must have a JSC FPK sticker, even tea bags and chips. If there is no sticker, this is a personal bonus for the conductor. If they pour granulated sugar on you, and don’t give you sugar in a branded bag, then too.

Boiling water, dishes (glass, spoon), soap and toilet paper in the toilet, and a first aid kit are provided by the conductor free of charge.

Who can put luggage in the locker under the bottom bunk?

Pre-emption right for the use of lower seating space on long-distance trains hand luggage has a passenger traveling on the bottom bunk, and an upper seat has a passenger traveling on the top bunk.

Rules for the carriage of passengers, luggage, cargo luggage by rail(approved by order of the Ministry of Transport of the Russian Federation dated December 19, 2013 No. 473), article 112.

Safety rules (HS) when boarding and disembarking passengers.

It is prohibited to disembark or board passengers until the train has come to a complete stop.

1. After the train has come to a complete stop, the conductor must open the door,

2. secure it to the clamp,

3. wipe the handrails,

4. lift the folding platform, securely fasten it to the clamp,

5. wipe the platform handrail,

6. exit the carriage with your back to the platform.

At the moment of lifting the folding platform of the vestibule, the conductor must be at a safe distance from it.

When entering and exiting the carriage, the conductor must make sure that the handrails, steps, and steps of the carriage are in good condition.

The door should be closed and opened smoothly, without knocking, holding only the door handles.

It is prohibited to close the side vestibule doors from the outside behind bars..

When going down the steps from the vestibule, you must hold onto the handrails with your hands, without lifting your hands until your feet touch the ground.

It is prohibited to jump from the vestibule platform or from the steps of the carriage.

If the train stops for less than 5 minutes, the conductor boards and disembarks passengers while in the vestibule.

When boarding, the conductor must look at the rear of the train to take prompt measures to secure the train.

Safety rules when inspecting a wagon and under-wagon equipment.

The conductor is allowed to inspect and clean the undercar equipment and running parts of the car only after the car has completely stopped and when the train has been parked for at least 10 minutes. It is prohibited to crawl under the carriage!!!

When inspecting a car in a parking lot, the conductor should not move further from it than the middle of the track, so as not to be hit by rolling stock passing along the adjacent track.

SAFETY REQUIREMENTS DURING TRAIN MOVEMENT

Safety rules for train departures:

5 minutes before the train departs, all conductors must ask those accompanying them to leave the car, close the folding platform, secure it with a latch and wait for the train to depart.

When a passenger train departs from the railway station, the conductor must close the side doors with locks (“secret” and with a triangular key) and conduct the railway station to the end of the platform.

The conductors of the headquarters and tail cars escort the station with the doors open; in this case, it is necessary to hold on to the rail of the car or a special bracket with the other hand. It is prohibited to hold onto grooves, jambs, edges, door handles, or lean on the glass in the doors.

TRAIN PARKING

for a transit train - the time from the moment of its arrival at the station (or junction) until the moment of departure from the station (or junction); for a train formed at a station - the time from the moment the locomotive is coupled to the finished train until the moment the train departs the station; for a train arriving at a station for disbandment - the time from the moment the train arrives until the moment the train locomotive uncouples. S. p. is called: a) tech. necessities - a set of water, technical. inspection of the train, change of locomotive, change of crew, etc.; b) conditions of cargo work - coupling or uncoupling of wagons, loading or unloading of cargo; c) needs passage. movement - boarding and disembarking passengers, loading and unloading luggage and mail; d) traffic schedule conditions - crossing trains and overtaking; e) random" reasons - busyness of the section ahead, malfunction of rolling stock, etc. S. p., caused by various reasons, should be concentrated on the smallest possible number of stations by combining several operations requiring S. p. at one of them.

Technical railway dictionary. - M.: State Transport Railway Publishing House. N. N. Vasiliev, O. N. Isaakyan, N. O. Roginsky, Ya. B. Smolyansky, V. A. Sokovich, T. S. Khachaturov. 1941 .

See what “TRAIN PARKING” is in other dictionaries:

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AND; pl. genus. nok, dat. nkam; and. 1. Stop, temporary stay somewhere. on the route, on a hike, etc. Forced s. S. train has been shortened. Run to the station buffet in the parking lot. Arrange a parking lot in the forest. 2. Place of stop, temporary... ... encyclopedic Dictionary

parking- And; pl. genus. nok, dat. nkam; and. see also parking 1) Stop, temporary stay where l. on the route, on a hike, etc. Forced standing. The train stop has been reduced. Run to the station buffet in the parking lot... Dictionary of many expressions

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