Fly Dubai airline. "Fly Dubai": reviews of Flydubai airline baggage rules

Flydubai is one of the fastest growing airlines in the Middle East. The company was established in 2008 by the Government of Dubai, becoming the city's first low-cost airline.

Baggage transportation

Hand luggage

A passenger has the right to carry only one piece free of charge hand luggage(56 cm x 45 cm x 25 cm), no more than 7 kg, together with one small laptop bag or small handbag.

List of items prohibited from being carried in luggage

Carry-on or checked baggage must not contain any of the following items: 1) items that may jeopardize the safety of the aircraft or persons or property on board the aircraft as specified in the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air and Transport Regulations IATA dangerous goods, and the relevant airline regulations. To get more detailed information you must contact airline representatives or their authorized agents;
2) items that are prohibited from being carried in accordance with applicable laws, regulations, orders or government policies of any state from or to which flights are operated;
3) items that are reasonably considered unsuitable for carriage because they are dangerous or unsafe or because of their weight, size, shape or nature, are fragile or perishable, taking into account, for example, the type of aircraft used;
4) military materials;
5) the passenger must not include fragile and perishable items, valuables (including, for example, money, jewelry, precious metals), computers, personal electronic devices, storage devices, any medications or medical equipment that may be needed in flight or during travel or that cannot be quickly replaced if lost or damaged, house or car keys, valuable documents(including, for example, business documents, passports and other identification documents, securities, etc.) and similar things.

List of items prohibited for carriage in hand luggage:

1) real, replica or toy weapons, weapons and ammunition, explosives or items containing explosives (such as Christmas crackers or fireworks) and incendiary materials; knives of any kind/type/shape or size; knives for opening envelopes; metal cutlery; catapults; slingshots, razor blades and straight blades (excluding safety razors and related cartridges); instruments, darts, scissors, nail files, needles and syringes (unless required for medical reasons and accompanied by a medical certificate confirming the disease); knitting needles; corkscrews; sports bats (including, for example, baseball and softball bats, golf clubs, cricket bats, but excluding tennis, badminton and squash rackets); hard sports balls (including, for example, cricket, hockey, billiards or snooker balls); cues for playing billiards or snooker; martial arts equipment.
2) any item that, in the opinion of the airline and in the opinion of airport security personnel, could be used as or adapted to be used as a weapon that has the potential to cause injury or incapacitation or pose any other safety hazard.
If an item of carry-on baggage becomes checked baggage (whether at the request of the passenger or because airport officials require it), the passenger must immediately remove from it all items that are prohibited from being carried in checked baggage.

Travel for pregnant women and newborns

Pregnant women will be accepted on board after the completion of the 27th week of pregnancy only if a medical report or letter is provided, signed and stamped by a doctor or midwife who, in the opinion of the airline, is sufficiently qualified, indicating the exact number of weeks of pregnancy, the expected date of delivery, provided that the pregnancy is normal, with confirmation that they are able to endure at least a one-way trip. If the medical report or letter does not cover the return flight booked, another medical report or letter must be obtained. The medical report or letter must be written in English language and the date of issue must be no later than seven (7) days before the departure date.
The airline will refuse transportation after the 35th week of pregnancy. Any return flight must be scheduled and carried out before the completion of the above-mentioned 35th week.
For multiple pregnancies, such as twins or triplets, the airline will accept you on board for transportation until the completion of the 32nd week of pregnancy. Any scheduled return flight must be made before the completion of the above-mentioned 32nd week.
If this category of passengers provides incorrect information about the duration of pregnancy, and subsequently requires medical assistance during the flight, or the flight route is changed, to provide medical care, in connection with pregnancy, the passenger will be required to reimburse all expenses incurred by the airline in this regard.
Transportation of newborn children will be allowed after 14 days after birth. When flying with a child (aged 14 days to two years), the child must sit in the parent's seat. If a child turns 2 years old during travel, an additional seat for the child must be purchased. An adult can accompany no more than 2 children, with one child (minimum age 6 months) sitting in a child car seat that is attached to the aircraft seat. An additional seat must be purchased to secure the car seat.

Flight of unaccompanied children

The airline does not accept on board children under the age of 12 (as of the date of the relevant flight), unless accompanied by at least one parent or guardian who is at least 16 years old. The accompanying parent or guardian must be able to travel based on the same booking confirmation.

Flight of passengers with disabilities

Where required by local laws, a passenger with reduced mobility requiring special assistance may carry 2 mobility aids free of charge. Such rights may be granted upon 48 hours' prior notice due to possible space restrictions on board the aircraft and subject to the application of relevant legislation relating to the carriage of dangerous goods. If special assistance is required because the passenger is unable to feed himself or use the toilet without assistance, or evacuate the aircraft cabin without assistance, or has special needs that require special equipment, the airline will only board if:
- before boarding, the passenger received permission from a doctor whom the airline considers sufficiently qualified;
- the passenger is accompanied by a person who is able to help him.

Transportation of animals

Pets are not accepted on all flydubai flights.

Meals on board

The airline provides a wide selection of hot and cold snacks and a wide range of drinks. Meals are not included in the ticket price and can only be purchased on board the plane; menu prices are presented on the airline’s website.

Change of first/last name

Any change to the first/last name of the issued ticket is not permitted.

Fly Dubai is a low-cost airline company established in the UAE. In this article we will describe the history of the company, services and benefits for passengers and employees.

History of creation

The company was founded in 2008 by the government of the Emirate of Dubai. To make development faster and easier, Emirates holding, one of the largest and most famous in the world, provided significant support. At the same time, the first Boeing 737-800 type airliners were ordered, 50 in total. The first flights were carried out to Jordan and Lebanon. By 2013, the company decided to add 50 more aircraft to its fleet.

In total, the airline's fleet includes 107 Boeing 737-800 aircraft. Up to 100 new aircraft will be acquired over the next five years.

Their capacity is not so large - up to 189 passengers, 16 seats are allocated to business class. Air communication is carried out with 40 countries in 95 directions.

The air carrier's fleet is being modernized and replenished with the latest equipment, such as Boeing 737 MAX.The company has its website at different languages, including Russian: https://www.flydubai.com/ru/.

Official Facebook group: https://www.facebook.com/flydubai/

Company reception desks

The company's check-in counters are located in the second terminal of Dubai Airport.

Attention! This terminal is located in a separate building, and if you find yourself in terminals 1 and 3, you will have to take a bus to terminal 2.

Payment for a ticket is possible in several ways:

1. For payment cash There is a “Pay later” function when online booking, after which the ticket is redeemed upon visiting the company’s office.
2. Upon payment credit card, it must be presented upon registration.
3. For those who have voucher companies can use it for six months.

If we consider the cabin and ticket prices, the company uses two types - economy and business class. The latter provides personal service and a host of other benefits, including its own outlet for gadgets to work during the flight.

check-in

To save time upon departure, you can check in through self-service terminals at Dubai Airport. The procedure takes place between 75 minutes and 4 hours before the flight. To do this you need your reservation number and passport. Next, you have to check in your luggage at the check-in counters, where they hang tags on it. After passing through passport control, you can proceed to boarding.

Important! Passport control You need to go no later than an hour before departure, and proceed to boarding half an hour before departure, otherwise you may miss your flight.

Visa application via airline

You can apply for a visa through Flydubai, since the company works closely with the United Nations visa center United Arab Emirates. A visa is not required for residents of the Gulf countries (Qatar, Bahrain, Oman, Saudi Arabia and Kuwait). Residents of the Russian Federation are automatically issued a 30-day residence visa upon arrival in the UAE. This is very convenient, since you don’t need to formalize anything, you only need a foreign passport. For residents of some countries, a multiple visa valid for 90 days is issued in the UAE.

Baggage rules

As for the luggage carried, for economy class the permitted weight of hand luggage is 7 kilograms, for business class it is 2 pieces of luggage weighing up to 15 kilograms. The dimensions of hand luggage must allow it to fit under a seat or on a luggage rack.

Economy class allows you to carry up to 20 kg of prepaid checked baggage, business class - up to 40 kg in three places in the luggage compartment. If the maximum weight is exceeded, you will have to pay extra for the remaining weight.

bonus program

The OPEN program provides the opportunity to accumulate points for all trips with Fly Dubai. Earn one bonus point for every dollar spent. Bonuses do not expire - they can be spent at any time of the year. You can spend points on anything - cabin class, Additional services, drinks and so on. You can also use the program to pay for a ticket to any of your friends or relatives. Program participants receive a 5 percent discount on booking tickets of any class.

You can organize a group of seven people. Thanks to this group, you can accumulate bonuses.

Remember! By flying with the company for 12 months, you can get gold status, which entitles you to receive bonuses 10 times the amount.

OPEN program partners provide accumulation of points for car rentals, use of banking products, and hotel bookings.

Service on board the aircraft

The aircraft cabin is quite well lit, and the airliner itself has modern design, both outside and inside. For convenience, the distance between the seats has been increased. The infotainment system is built into the backrest. It is possible to order dishes from the menu, drinks, and also view the duty free catalogue.

Attention! You can use Wi-Fi throughout the flight. This service is not installed on all aircraft, but will soon be available throughout the fleet.

In terms of entertainment for economy class, we note the packages of films, games and music that can be ordered. For business class, all these services are included in the ticket. On board, all the nuances are demonstrated not by a flight attendant, but by a special video on touch monitors. Also detailed instructions also available in text form. The company's staff is international. You can even meet employees who speak Russian; everyone speaks English.

Using touch screens on board the aircraft, you can while away the time by viewing information about the flight, weather, and entertainment channels. The comfort of the cabin, legroom, which is also very important for a multi-hour flight, the ability to order goods from duty-free directly on board the plane - all this can be counted among the advantages of flying with a company from the United Arab Emirates.

New offers from the company

Fly Dubai offers profitable offer for tourists, promotions and discounts, expanding the geography of flights.

• Tivat (Montenegro);
• Batumi (Georgia);
• Gabala (Azerbaijan).

Flights to the CIS countries began in 2009, the first city to which the flight was made was Baku. IN Russian Federation the company has been flying since 2010.

IN this moment for some destinations there are discounts of up to 20% on bookings, regardless of flight class. For example, on flights from the Republic of Pakistan, when purchasing an adult ticket, a child ticket is issued free of charge.

Work in a company

Fly Dubai provides every opportunity for this to its employees. The company provides training, vocational training, and online courses for distance learning. The employee's career will only progress. The salary will depend on the role the person plays in the company. The main thing is to apply and try.

Features of making money with an airline:

1. Competitive tax-free salary, quite comparable to European and American salaries. There is a motivation system here that promotes employee interest and growth in professionalism.
2. Comprehensive benefits are provided for workers and their families health insurance.
3. Paid annually allowance for children employees attending high school.
4. Unlimited quantity provided discounted tickets companies for employees and their families (except for payment of tickets for flights of other partner airlines).
5. Provided discounts in stores-partners for certain categories of products and services.
6. Discounts on visiting sports clubs and fitness rooms.
7. Learning programs for successful career growth.
8. Annual vacation on 21 days excluding holidays.
9. State pension program United Arab Emirates and states Persian Gulf.

These are, perhaps, the most important advantages of working with Fly Dubai.

To summarize, flydubai is a fairly young, developing low-cost airline whose mission is to operate on extensive routes around the world. This is also evidenced by the carrier’s network - 44 countries with 95 routes, 67 of which have never been routed to Dubai airport.

Considering these facts, as well as good standards of service in accordance with affordable ticket prices, makes the company attractive to tourists.

The undoubted advantage is the clean, well-maintained cabin of the aircraft, polite and helpful staff, and the ability to book through the website. Numerous positive reviews about Fly Dubai make it one of the leaders in the field of low-cost airlines.

Like most low-cost airlines, flydubai encourages its passengers to travel light. After all, you can only carry one piece of hand luggage for free, which means that you have to take packing your suitcases very seriously.

What are flydubai carry-on luggage sizes?

The maximum weight of hand luggage should not exceed 7 kg, and its dimensions should be 56 x 45 x 25 cm. It is recommended to pay special attention to the transportation of liquids in the aircraft cabin - according to safety requirements, the total volume of liquid cannot exceed 1 liter, which must be packaged in bottles of maximum size. volume 100 ml. It should be taken into account that not only, for example, water and perfume are considered liquids, but also toothpaste, shower gels and many other substances.

An exception to this restriction can only be made in special cases - for example, if we are talking about medications that the passenger cannot do without during the flight, or baby food. All hand luggage must fit either under the seat or in the luggage rack; otherwise, it will have to be checked into the luggage compartment.

flydubai checked baggage

Any baggage other than hand luggage must be checked in and checked into a special compartment of the aircraft. Although airlines and airports always try to make this procedure as simple as possible, it still poses some difficulties. Therefore, those traveling with luggage should arrive at the airport early in order to successfully check it in and check it in. Fortunately, you can check your luggage in advance online. A passenger cannot check in more than 3 pieces of luggage, and Weight Limit each should not exceed 32 kg, and the parameters should be 75 x 55 x 35 cm.

Baggage check-in fees

Tariffs for baggage check-in at the airport

The zone depends on the geographical location of the point of departure and point of arrival; You can clarify this nuance when booking your ticket.

Middle Eastern low-cost airline? This sounds a little strange in a country where Dubai is located, full of luxury and scope. FlyDubai is the number one low-cost airline in the Middle East and is currently expanding its sphere of influence to But it should be remembered that Fly Dubai is not rated much better by passenger reviews than Ryanair, EasyJet or Air Asia. For those looking for cheap tickets and popular destinations, they will like the airline, but if they also expect proper customer service, then there is nothing for them to do here...

Mass service costs

Disengaged employees, rude check-in staff and overworked crew are just some of the problems that air travelers can expect when flying with Fly Dubai. Feedback from passengers suggests that if you wake up excited and happy about a new adventure, the guy at the front desk will bring you down to earth. No one will ever respond to your emails, and trying to claim compensation will be a waste of time, etc. It is almost impossible to meet a sincerely smiling and happy FlyDubai airline employee.

"Fly Dubai": reviews description

At first there was a completely new fleet, a wide variety of entertainment during the flight and interesting destinations affordable price. True, the crew was already overloaded with work (this was the only negative). But the passengers' reviews of the Fly Dubai flight were positive: air travelers enjoyed the flight. This is what made them use the company’s services again and again. What was missing for complete happiness was a fully automated check-in counter (i.e., no people at all) and robots instead of the airplane crew.

The company remained unknown in Europe or Australia for quite a long time, until in December 2014 it entered the air transportation market of the countries of this region with new European destinations to Prague, Sofia, Bratislava, etc.

Economy class "Fly Dubai": reviews, photos

Is food included in the rate? No! But it is possible to pre-order meals when booking your flight, which gives you a larger selection of different dishes, or purchase a limited selection of hot dishes and snacks directly on board the plane. The average cost is about 40 OAU dirhams, which is equivalent to 10 US dollars. You can also bring your own food on board.

Is it possible to watch as many films as you want? No! At least if passengers are not ready to fork out for it. Once you pay, you'll have access to over 350 movies and TV shows that are sure to help you pass the time on your flight. The required fee is AED 30. The service can be ordered when booking an air ticket online.

If passengers are bored during the flight, they can purchase an entertainment package right on board. It will cost a little more than pre-ordering. If all you need is music, there's good news. Most of The onboard music collection is provided free of charge and you can create your own playlist. In addition, a flight map is available to air travelers.

What is FlyDubai's baggage allowance?

Many airline flights allow you to carry up to 7 kg and 20 kg for check-in luggage. This is a pretty decent deal, as many low-cost carriers don't include luggage in their fares at all.

If this service is not included in the ticket price, then if there is free space, you should be prepared to pay a certain amount for it at the following rates: 50 dirhams for 20 kg, 100 for 30 kg and 200 for 40 kg. In this case, a piece of luggage cannot be heavier than 32 kg or exceed the dimensions of 75 x 55 x 35 cm.

Where does FlyDubai depart from?

Passenger reviews find the location of the Fly Dubai terminal extremely inconvenient. This can be explained with an example that will appeal to fans of The Lord of the Rings.

Let's say terminals #1 and #3 are Middle Earth, beautiful place, where fairies and hobbits live, and the sun shines 24 hours a day, 7 days a week. And Terminal 2 is akin to Mordor, a place where evil and grumpy creatures live, a place for the outcast and unwanted, home to the never-smiling Flydubai staff who seem to turn into zombies at sunset...

Here you should concentrate all your attention. Fly Dubai planes depart only from Terminal No. 2, which is located at the opposite end of the airport from Terminals No. 1 and No. 3. If a passenger accidentally ends up in Terminals No. 1 or No. 3, he will have to take a bus to Mordor, i.e. to Terminal No. 2, which will take some time... You should be prepared for this!

Which places are better?

Like most budget airlines, legroom is a rarity. Travelers are strongly advised to choose emergency exit row seats, which provide a little more living space. This is usually rows 15 and 16 on most Boeing 737s and 800s that FlyDubai operates.

What is the service on board like?

“If you have a problem, we won't help you solve it,” is probably Fly Dubai's policy. Customer feedback suggests this is based on the air traveler experience that begins with customer service, continues at the check-in counter, and culminates on board the aircraft. The service is simply non-existent, and the airline apparently intends to maintain this condition in the future. Once FlyDubai has received the money from the passenger, there is no further interest in him.

If an air traveler wants to save 35 dirhams on a taxi, which is automatically held by the airport on its territory, one should simply walk a short distance to the exit and try to stop the car there. It only takes a three-minute walk, and the meter will start at 6 dirhams, which is even less than a dollar.

Fly Dubai Business Class

FlyDubai has entered business class territory - an interesting move for a low-cost airline. But since the word “budget” is present here, it is assumed that there is nothing special here or something not experienced before. The most pretentious thing that Fly Dubai has allowed itself, according to passenger reviews, is a free half-liter bottle mineral water Evian.

We can say that this is an example of the premium economy class promoted by the Emirates. Nice places, good food, average service. The business class bar in Terminal No. 2 of Fly Dubai is not criticized by passengers, but there is nothing out of the ordinary about it. No frills.

However, user feedback shows what you can actually expect when flying FlyDubai in Business Class...

On which routes is business class available?

This service covers the following areas.

• To the cities of the Persian Gulf countries: Abha, Bahrain, Dammam, Doha, Gassim, Hail, Al-Hofuf, Jeddah, Kuwait, Muscat, Medina, Riyadh, Salalah, Taif, Tabuk and Yanbu.
• To the Middle Eastern cities: Aden, Alexandria, Amman, Baghdad, Basra, Beirut, Erbil, Istanbul, Mashhad, Najaf, Sulaymaniyah and Tehran.
• To the cities of Central Asia and Europe: Almaty, Ashgabat, Baku, Belgrade, Bishkek, Bratislava, Bucharest, Chisinau, Dushanbe, Kazan, Kiev, Krasnodar, Odessa, Prague, Rostov-on-Don, Samara, Sarajevo, Shymkent, Skopje, Sofia , Tbilisi, Ufa, Volgograd, Yekaterinburg, Yerevan and Zagreb.
• To India and Africa: Addis Ababa, Colombo, Dar es Salaam, Delhi, Djibouti, Entebbe, Hyderabad, Juba, Kabul, Kandahar, Karachi, Khartoum, Kochi, Male, Mumbai, Port Sudan and Trivandrum.

What does an air traveler get on board?

• Dedicated crew members (don't take this too seriously).
• Selection of dishes from the business class menu.
• Some snacks.
• More than 200 films.
• A universal electrical outlet that fits any type of plug.
• Blanket and pillow.
• Headphones.

What else does FlyDubai Business Class include?

• Paid baggage check-in.
• Business class bar access at the airport.
• Priority check-in and boarding.
• Fast track through security.
• Priority baggage claim.
• Non-alcoholic and alcoholic drinks.

Where does Fly Dubai fly?

Thanks to Arab men's obsession with women from of Eastern Europe, FlyDubai has established an extensive network in Russia and the countries of the former Soviet Union. But there are several interesting directions which recommend reviews of Fly Dubai: Moscow, Kazan, Kathmandu, Prague, Kabul and Ashgabat.

What aircraft are used?

FlyDubai's fleet consists of 44 Boeing 737s and 800s. It is the most common single-aisle jet in the world with a good safety record. Average age The fleet is 4 years old and is considered one of the newest in the world.

If your flight is from Dubai, then remote check-in (boarding registration via the Internet) is allowed in all directions. For return flights, you must check in advance whether it is possible to issue a boarding pass remotely or through a mobile application.

• online check-in for flights of this company opens 24 hours before the departure of the plane;
• 4 hours before departure online checkout boarding passes ends.

Regardless of the check-in method, all passengers are required to arrive at the airport no later than one hour before departure - they must undergo customs inspection and check in/check in their luggage.

At Dubai Airport you can also check in through special terminals self-registration- to complete such registration, it is enough to have a passport that can be read by the machine, and to know your reservation number.

Three hours before departure (departure), you can check in at stationary counters at the airport. This service is provided at all airports and ends 30 minutes before flight departure.

All passengers can book a hotel or rent a car through the airline's partners.

Transportation of unaccompanied children is not available; the air carrier does not accept children under 12 years of age on board if they are flying without parents/adult guardians.

The service for transporting animals is also closed on all flights, regardless of their weight and size.

All baggage allowances are set by the airline depending on the class of flight; both the weight of luggage and the number of bags are taken into account. As hand luggage you can take:

• one piece not heavier than 7 kg when flying in economy class, as well as an additional laptop or small package for a total of up to 10 kg;
• two seats with a total weight of up to 15 kg when flying in business class.

In addition to hand luggage, an infant is allowed to take a bag with hygiene items and food.

Checked baggage also depends on the cabin class in which the passenger is flying.

• 20 kg for economy class (advance payment required);
• 40 kg free luggage for business and first class, up to 3 units in total.

In total, you are allowed to take no more than three bags, with their total weight not exceeding the specified standards. The weight of one bag cannot be more than 32 kg. Changes in baggage allowance are allowed depending on fares and flight destinations.

Flights are made on Boeing 737-800 aircraft.

Passengers will be offered a wide selection of drinks and a varied menu during the flight. Even in the economy class cabin, maximum comfort, delicious food and refreshing drinks are offered. In business and first class, there is a wider choice and additional in-flight entertainment is provided. In economy class, you can also get entertainment (movies, music, etc.) for an additional fee.