Return train tickets, how much do you lose? Railway tickets. What to do if you are late for the train

How to pass e-ticket Russian Railways, if you no longer need it? It’s very simple - by visiting the website or the return office of Russian Railways. True, the later you do this, the less money you will get back. Read this article on how to return your travel document with minimal losses.

How to return a train ticket at the box office and on the website?

So, your trip is canceled for some reason, and now you are faced with the question of how to get your money back for a Russian Railways e-ticket. To return your money, as in the case of regular ticket, you must submit it. You can return your ticket on the Russian Railways website or at the Russian Railways return office. In the second case, you need to have with you the document on the basis of which the ticket was purchased (passport, for example), and a 14-digit electronic ticket number.

If you bought an electronic ticket and decided to print it on a regular form, this is your right, but if you do this earlier than 1 hour before the train departs, your electronic reservation will be canceled. You can return a printed ticket only at the return desk.

A ticket can be returned in two ways:

1. As usual. This is acceptable if:

• electronic registration for your train is missing or has not been completed;
• you have checked in, but there is more than 1 hour left before the train departs;
• you checked in, but the train left without you.

In a claim manner. It is possible in the following cases:

• if you are late for the train by 12 hours or more;
• if you are late for the train for up to 5 days from the moment the train departs for a valid reason, such as illness (but in this case you will need to present a corresponding certificate);
• if the electronic ticket was returned less than 1 hour before the train departure;
• if you decide to return a ticket that was issued by bank transfer.

If you decide to use the claim procedure, you will need to submit:

• a statement from the person in whose name the ticket was purchased;
• copy of passport;
• original ticket (if it is not electronic);
• supporting document in original;
• a certificate confirming the reason for your lateness;
• indication of the method of refund.

Returns can now be made via postal item(you will be charged all necessary taxes and fees) or by transfer to a current account or bank card (for this you must provide all bank and account details)).

The passenger has the right to file a claim for a refund of the ticket within 6 months from the date of departure of the train. The decision to return funds is usually made within 1 month, after which the citizen is notified of the decision.

Don't know your rights?

But remember: if you do decide to make a return, you will be charged a fee of RUB 192.70. for 1st place (VAT 18%).

In order to return an electronic ticket on the Russian Railways website, you need to fill out a special refusal form. In this case, you must indicate the order number and phone number that was indicated when purchasing the ticket.

A return through the website assumes a full refund of the entire order, however, returning tickets in this way is only possible before the train departs, if boarding pass has not yet been issued and the ticket has not been received in hand. In the case of international transportation, returns through the website must be made at least 6 hours before the train departs from the boarding station.

How to return an electronic train ticket without missing the deadline?

You can return your electronic train ticket before receiving your boarding pass at self-service terminals or ticket offices:

• if you bought an electronic ticket for travel within the Russian Federation or to the CIS countries, then you can return it at any time before the train departs;
• if you bought a ticket on an international route, then you can return it no later than 1 hour before the train departs from the initial station and no later than 6 hours from yours.

How to get a refund for an e-ticket?

If you return an electronic ticket for a domestic Russian train, then you will receive the following:

• 8 hours before the train departure - the full cost of the ticket and reserved seat;
• less than 8 hours in advance, but no later than 2 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
• in less than 2 hours - ticket price.

If the ticket was purchased for a trip to neighboring countries:

• 24 hours before the train departure - the cost of the ticket and reserved seat;
• less than 24 hours in advance, no less than 6 hours in advance - the cost of the ticket and 50% of the cost of a reserved seat;
• less than 6 hours before train departure - ticket price.

If you have purchased an electronic ticket to foreign countries, then you must return the cost of the ticket and reserved seat no later than 6 hours before the train’s departure. But! When refunding the fare amount for each seat, a fee of 10 euros will be charged, converted to the ruble exchange rate.

How to return an electronic ticket in a foreign country?

If for some reason you want to return an electronic railway ticket while abroad, do not be alarmed: you can cancel your ticket by contacting the refund office at the station of the country in which you are located. In this case, you must give the cashier a pre-printed ticket in the Russian Federation on Russian Railways letterhead and a passport, after which the cashier must give you a document with a note that you have returned the ticket.

Then, no later than 6 months after the departure of the train for which you returned the ticket, you must visit the Russian Railways ticket office with a ticket cancellation form issued to you in another state and a passport.

What is the procedure for exchanging or returning a travel document? Unfortunately, a regular exchange of train tickets is not possible and the procedure itself is not as simple as it might seem, and this procedure will in any case lead to loss of money.

Procedure for returning Russian Railways train tickets

Reissuing a ticket means that you must first return an already purchased train ticket. In accordance with the Rules for the return of railway tickets return of train tickets is carried out upon presentation of the passenger’s identification documents, which were presented when purchasing the travel document. When returning train tickets issued for another passenger, you will need a notarized power of attorney. Also, you will never get back the money spent on paying for commercial cash register services.

Refunds for unused tickets by the passenger are made upon presentation of identification documents. Document details must match the details indicated on the tickets.

Rules for returning railway tickets. Morning with Gubernia. 04/14/2017. GuberniaTV

Rules for the return of Russian Railways train tickets and commissions

When returning travel documents to railway transport in domestic Russian railway communication returned to the passenger:

when returning train tickets 8 hours before train departure or earlier - the full fare;

When returning train tickets from 8 to 2 hours before train departure - 100% of the ticket price and 50% of the cost of a reserved seat;

When returning train tickets from 2 hours before train departure to 12 hours after departure - 100% of the ticket price. In this simple way it is easy to calculate how much money is lost when returning train tickets…

Russian Railways has simplified the return of electronic tickets

Commissions and other (except for insurance) fees paid when purchasing railway tickets are not reimbursed to the passenger. Return transactions are subject to a processing fee.

Fare— this is the sum of the cost of the ticket and the cost of a reserved seat. Under ticket price cost is understood rail transportation, it can be seen on the first line of the travel document. Under cost of a reserved seat cost is understood sleeping place in the carriage, indicated on the form next to the ticket price.

Secret rules of Russian Railways that they won’t tell you about at the ticket office

Refund of Ukrzaliznytsia ticket price

Ticket refund more than 24 hours before train departure

The cost of a reserved seat, ticket and insurance fee, as well as the cost of bed linen (if it was included in the ticket), is refunded to the passenger. The commission fee of Ukrzaliznytsia* and the cost of payment system services are not refundable.

Ticket refund more than 9 hours before departure

The cost of the ticket, insurance fee, 50% of the cost of a reserved seat, and the cost of bed linen are refunded. The commission fee of Ukrzaliznytsia* and the cost of payment system services are not refundable.

Ticket refund if there are less than 9 hours left before departure

In this case, only the cost of the ticket, bed linen, and insurance fee are refunded. The commission fee of Ukrzaliznytsia*, the cost of payment system services and the cost of a reserved seat are not refundable.

Ticket refund after train departure (but no later than 1 hour after departure)

In this case, 10% of the cost of the ticket and reserved seat, the full cost of bed linen, and the insurance fee are refunded. The commission fee of Ukrzaliznytsia*, the cost of payment system services and the cost of a reserved seat are not refundable.

1. We contact the cash desk (only in Russia) that deals with returns, and in person (a power of attorney is allowed only in exceptional cases).
2. We present your passport (or other document specified on the ticket).

How to return Russian Railways tickets purchased online?

In case of a collective order, it is understood that the site user acts on behalf of all passengers of the order, and therefore, all of them are considered informed of the cancellation of the trip. You can refund the entire order or any part of it (except for group trips to Finland, for which a partial refund cannot be made).

Refunds are made only to the card from which the payment was received. Receipt of money to the card is carried out according to the rules for payment systems within 30 days. When paying with Yandex.Money, PayPal or WebMoney, the money is returned in cash at the Russian Railways ticket office. To do this, you need to print out a paper ticket and hand it in to the return office.

To cancel the trip and get your money back, you need to contact the Russian Railways refund office or the ticket office long distance

The procedure (from 20 minutes to 3 hours after train departure) is as follows:

1. We present at the box office the ticket/order number or control coupon along with your passport or other document, the details of which were entered on the ticket upon purchase.

If you previously received electronic registration paper ticket at the box office or terminal, then you need to present it, and not the control coupon or order number.

1. We receive cash taking into account the deadlines established for returning tickets.

Attention! For a domestic train less than 1 hour before departure from the initial station, refunds are made in accordance with the claim procedure.

How to return an electronic Russian Railways ticket on the website?

Returning a ticket on the website is no more difficult than buying it

In order to return a ticket on the website, you need to fill out the refusal form:

1. Provide a 14-digit order number
2. Phone number specified when purchasing a ticket
3. In this case, all tickets specified in the order will be returned; partial refunds are not yet possible.

This operation is possible only before the train departs and if the boarding pass has not yet been issued and the paper ticket has not been received at the ticket office. The exception is international travel. To return such tickets on the website, there must be at least 6 hours left before the train departs from the boarding station. The departure time is indicated in the control coupon.

If I return my train ticket, how much money will I get back?

Please remember: the later the ticket is returned, the less money you will receive for it.

• 8 or more hours before train departure – full price;
• from 2 to 8 hours – full ticket price and 50% of the cost of a reserved seat;
• less than 2 hours – ticket price only.

A fee of RUB 162 will be charged. 00 kop. for each place (the rate is set by the Federal Tariff Service of Russia and is valid until December 31, 2014)

For suburban ambulances, indicating the location:

• for 8 hours or more – full fare;
• less than 8 hours, but not less than 2 – 50% of the cost;
• less than 2 hours - no refund;

There are no restocking fees. The commission fee charged for the pre-sale of a travel document (ticket) is not refundable.

For international transport with the CIS countries, Latvian, Lithuanian, Estonian and Abkhaz Republics:

• no later than one day before the train departs from the boarding station - the cost of the ticket and the cost of a reserved seat;
• less than 24 hours, but more than 6 hours before departure from the boarding station - the cost of the ticket and 50% of the cost of a reserved seat;
• less than 6 hours and before the train departs from the boarding station - the cost of the ticket, the cost of the reserved seat is not refundable.

Service fees (including bed linen) will be refunded in full.

For international transportation abroad:

• no later than 6 o’clock – cost of ticket and reserved seat;

A fee of 10 euros for each place in rubles at the Central Bank exchange rate on the day of return.

For passenger transportation, the rule applies: if a passenger is unable to start or continue a trip due to the fault of the railway, he is paid the full cost of the travel document. And in case of termination of the trip along the route due to a traffic violation not related to railway, a refund will be made in the amount of the cost of the untraced distance.

Therefore, it is better to make it a rule when planning a trip to prepare for it as thoroughly as possible and not make spontaneous purchases of tickets that you know you will not use due to certain circumstances.

You can return train tickets purchased on Tutu.ru in your Personal Account on the Tutu.ru website or at the ticket office of Russian Railways. It’s more convenient to hand over your ticket online - it will only take a few minutes and you won’t have to go anywhere. But this can only be done if:

1. The ticket was paid for on Tutu.ru with a bank card, Yandex.Money, gift certificate, PayPal or Webmoney.
2. There is more than 1 hour left before the train departs from the starting station of the route*, if . If you have not completed electronic check-in, then before the train departs from your station.
3. A paper ticket was not received at the ticket office or self-service terminal.

In other cases, the ticket can only be returned at the ticket office of Russian Railways.

Note: A ticket purchased at the ticket office at the station cannot be returned to Tutu.ru.

* IN trailer car Electronic registration can only be canceled much earlier than the train departs from its starting station. The timing depends on the specific train - from several hours to three days before departure. The deadline for canceling electronic check-in can be found in the boarding pass in personal account. Select an order, click “more details” and in the order that opens, click “save to computer”.

How to return a ticket online if it was purchased on Tutu.ru

1. go to ;
2. select order;
3. in your order, follow the link “Select tickets for return”;
4. select the passenger whose ticket you want to return, or the “all tickets from order” item if you want to return tickets for all passengers;
5. Click on the “Make a return” button.

If you have multiple tickets in one order, you can return them all together or just some of them.

How to return a ticket at the ticket office before the train departs

To return the ticket to the ticket office, the exact passenger for whom the ticket was issued must come forward. You can only return a ticket for another passenger

You can return your ticket at any station ticket office. If there is a separate return desk at the station, then it is better to go there. You must have with you:

• identification document for which the ticket was issued (original passport and birth certificate for children);
• a ticket on a form (if the ticket was purchased at the box office), or a boarding pass printed on a printer (or simply state the order number - these are the numbers at the beginning of the SMS about the purchase of the ticket).

If you paid by card, the money will be returned to your card within 30 days. If electronic registration has been completed and there is less than 1 hour left before the train departs from its starting station, then the ticket can only be returned.

How to return a ticket after the train has departed

If you miss the train, you cannot return your ticket online. You can only return your ticket to the Russian Railways ticket office. If there is a separate return desk at the station, then you need to go there.

Note: After the train departs, you can return your ticket only at the station from which you were planning to leave (the boarding station).

Before the train departs from your station, the ticket can be returned at any station where the ticket office is connected to the ticket booking system. Today, the vast majority of cash desks are connected to the system. The list can be clarified on the website of JSC Russian Railways.

Features of return for trains within the Russian Federation:

• 0-20 minutes after the train departs from your station - ;
• 20 minutes - 3 hours - regular return (money will be returned to the card within up to 30 days);
• 3 hours - 12 hours - return on claim.

When and where will the money be returned?

When paying and returning to Tutu.ru:

• By bank card - the money will be returned to it within 7 to 30 days.
• Yandex.Money, PayPal or Webmoney - crediting to your wallet (or account) will occur on average after 10 days, but no later than 60 days.
• gift certificate - a new one will be issued gift Certificate within a period of 1 to 30 days, while the service fee for issuing a ticket return and fees established by Russian Railways are deducted from the nominal value of the gift certificate.
• if part of the ticket price was paid with a gift certificate, and part with a bank card, the additional money will be returned to the card within 7 to 30 days, and the part paid with the certificate will be reimbursed with a new gift certificate. In this case, the fees established by JSC Russian Railways and the service fee for processing the return are deducted from the amount to be returned to the bank card. And the new gift certificate will be issued with the same nominal value that was spent on paying for the unused Electronic Ticket. If the amount to be returned to the bank card is not sufficient to deduct the fees, then the corresponding value is deducted from the nominal value of the gift certificate.

Note: If, when paying for an order on Tutu.ru, you chose the “cash in the Euroset” or “Online payment from a QIWI wallet” method, then the ticket can only be returned at the box office. You will immediately receive cash for it - the money cannot be returned to the card. If the return is based on a claim, the money will be returned to the bank card or a postal transfer will be made (optional).

Deadlines for returning a ticket at the box office if the ticket has been paid for:

• by bank card - the money will be returned to it within 30 days;
• cash at the cash desk - get cash immediately.

Note: Sometimes a ticket can only be returned upon claim. For example, after the train departs. Then the time frame for returning money to the card increases to 60 days. You will also need to write a statement at the box office. The cashier will help you register it.

How much money will be returned when returning a ticket?

According to the rules of Russian Railways, the cost of a ticket consists of the cost of transportation (money for the fact that the train is traveling) and the cost of a reserved seat (money for the fact that you have a seat in the carriage). Their ratio varies greatly depending on the specific train. For example, on a branded train there are more reserved seats than on a non-branded train.

The following will be deducted from the ticket price upon return:

• The fee of JSC Russian Railways in 2018 is 192 rubles 70 kopecks (from January 1, 2019 - 203 rubles 50 kopecks). No fee will be charged if the original ticket price is less than this amount. For trains to non-CIS countries, the return fee is 10 euros at the current exchange rate of the Central Bank of the Russian Federation.
• Payment system commission.
• Tutu.ru service fee.
• If the refund is online, an additional fee for processing the refund will be charged from each ticket (except for tickets purchased on the Russian Railways website).

The remaining amount to be refunded depends on the time remaining before the train departs.

For trains in Russia

in how many hours	how much money will be returned
8 hours or more before the train departs from your station
8-2 hours before departure
less than 2 hours before departure - 12 hours after departure		Commission and service fees are non-refundable
later than 12 hours after departure	the ticket cannot be returned,	—

For trains numbering 7000 with provision of seats

These comfortable fast trains are also called “interregional express”. They travel long distances between major cities(for example, Moscow - Vladimir). Tickets for them are sold: via the Internet, at long-distance train ticket offices, and at suburban ticket offices.

When returning, the carrier (one of the PPC - suburban passenger companies) withholds a fee of 50 rubles from the ticket price (valid for 2017). The following are also non-refundable: payment system commission, Tutu.ru service fee.

in how many hours	how much money will be returned	what does the refund amount consist of?
2 hours or more before the train departs from your station	almost full ticket price	Commission and service fees are non-refundable
less than 2 hours before departure	50% * of the entire ticket price	the full fare and half the cost of a reserved seat will be refunded Commission and service fees are non-refundable
after the train departs	the ticket cannot be returned	—

* The percentages are given as an example; the actual amount refunded greatly depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains departing to the CIS and Baltic countries (Latvia, Estonia, Lithuania), Abkhazia

If the ticket is with electronic registration and there is less than 1 hour left before the train departs from the initial station of its route - no returns possible.

in how many hours	how much money will be returned	what does the refund amount consist of?
24 hours or more before the train departs from your station	on average 75-90% * of the entire ticket price	Commission and service fees are non-refundable
24-6 hours before departure	on average 60-70% * of the cost of the entire ticket	the full fare and half the cost of a reserved seat will be refunded Commission and service fees are non-refundable
less than 6 hours before departure - 1 hour after departure	on average 40-50% * of the cost of the entire ticket	the fare will be refunded without the cost of a reserved seat Commission and service fees are non-refundable
later than 1 hour after departure	the ticket cannot be returned,	—

* The percentages are given as an example; the actual amount refunded greatly depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

For trains to foreign countries

Tickets to non-CIS countries (France, Finland, etc.) can only be returned at international ticket offices. Please call in advance to see if there are such ticket offices at your station.

Features of returning a ticket with electronic registration. If there is less than 1 hour left before the train departs from the initial station of its route and at the same time more than 6 hours before the train departs from your station (local time), then the refund will be based on the claim.

For example, you bought a ticket from Minsk to Paris on train 023Y (Moscow - Paris). It departs from Moscow (the starting station of the train route) at 21:15. It is now 21:00, that is, there is less than 1 hour left before the train departs. The train leaves Minsk at 6:00, more than 6 hours left. Refunds will be made upon claim. When landing in Vyazma (departure at 0:11), you would no longer be able to return your ticket, since there are less than 6 hours left before the train departs from your station.

* The percentages are given as an example; the actual amount refunded greatly depends on the cost of the ticket. For a cheap ticket, the refund amount may be significantly less than indicated.

How to return a ticket if you are outside of Russia

1. Contact the box office in the country where you are located. Present your ticket on the form of JSC Russian Railways ( received in advance on the territory of the Russian Federation) and the identification document specified in the order. The cashier will issue a form with a note indicating the cancellation of the ticket.
2. Contact the return office of JSC Russian Railways in Russia within 6 months after the departure of the train. Please present the ticket cancellation form you received, your paper ticket and your passport.

If you are outside Russia, then the procedure for returning a ticket is the same, no matter whether the train is traveling abroad or in Russia. If you want to return a ticket within Russia, then this can only be done in the CIS and Baltic countries (Latvia, Lithuania, Estonia).

Before the train departs from your station, you can put a mark on your ticket at all ticket offices in any country. After departure - only at your boarding station.

Note: If you bought a ticket for an international train at a ticket office abroad, then you will need to apply for a refund to the same ticket office.

How to return a ticket if you are sick

If you get sick and are unable to travel, you can only return your tickets at the ticket office at your station (and not at any other). If there is a separate return desk at the station, then you need to go there. Must be presented:

• document whose details were indicated in the order (original passport and birth certificate for children);
• ticket on the form (if the ticket is without electronic registration) or order number (if the ticket is with electronic registration);
• documents confirming the fact of illness - a certificate from the hospital or sick leave.

You will also need to fill out an application at the cashier (the form will be issued by the cashier). If you paid for the ticket with a bank card, the money will be returned to it.

Refund procedure for tickets abroad. In case of illness, a certificate from the hospital is added to the documents that must be presented at the ticket office of Russian Railways. The certificate must be issued in the country from which you are departing, and not in Russia. Check with the carrier (JSC FPC) for details.

Note: The only reason for returning due to illness is a certificate from the hospital or a sick leave certificate.

If an accident occurs, an accident, etc., and you do not have a certificate from the hospital, then you can file a claim with the carrier within 6 months from the departure of the train. But all claims are considered individually and there are no money-back guarantees. For details on filing a claim, check with the carrier (for example, JSC FPC).

a country	When can I return a ticket? (from the moment the train departs)	how much money will be returned	deadlines for returning money to the card
in Russia	5 days		up to 60 days
to the CIS and Baltic countries	10 days	40-50% of the cost of the entire ticket	up to 60 days
to far abroad countries	30 days	full cost of the ticket (minus the Russian Railways fee of 10 euros)	up to 210 days

The total refund period consists of the time for consideration of the application (in Russia up to 30 days) and the refund period (7-30 days).

How to return a ticket for another passenger

This can only be done at the checkout. According to the rules, you must have:

• Ticket on a form or boarding pass (or tell the cashier the 14-digit order number - these are the numbers at the beginning of the SMS about purchasing a ticket).
• The original of your passport (a photocopy, even certified by a notary, is not accepted).
• Power of attorney to return the ticket (and to receive money if the ticket was paid for in cash).

The power of attorney must be handwritten. Prepare and sign it in advance. The power of attorney must indicate the passport details of the principal and the person being trusted, the subject of the power of attorney (“to issue a refund of railway ticket No. ...”), signatures and date.

How to exchange a ticket

Tickets can only be exchanged at the ticket office at the station. The difference between an exchange and a return is the amount of the fee of JSC Russian Railways - with an exchange it will be 60 rubles less. When exchanging money, the money is returned to your bank card within up to 30 days, as with a regular return.

What to do if there are errors on the ticket

If you mistakenly bought a ticket for the wrong train and there is still a lot of time before departure, then see the section “How to exchange a ticket.”

If there are errors in personal data on the ticket, then three situations are possible:

1. If the ticket contains no more than one incorrect letter in the last name and one incorrect number in the passport number, you do not need to do anything. You will be easily allowed on the train with such a ticket. Any errors are allowed in the date of birth. Exception - the error affects the cost of the ticket, for example it was paid for as “children’s”, and after correction it should become “adult”.

2. If there are more errors (for example, the middle name was mixed up), then you will need to reissue the ticket. This can be done in two ways:

A) Personally go to the Russian Railways ticket office in advance with your passport and order number or boarding pass. They will give you new ticket, the cost of the service will be 223.7 rubles. According to the rules, it is possible to change personal data only on a JSC FPC ticket, but there are known cases when the data on tickets of other carriers was corrected at the ticket office. Check with the box office on site.

B) Contact the captain of your train before it departs. You will be issued a certificate with the correct document data. You will need to pay a fee of 200 rubles.

3. If there are so many errors that the passenger cannot be identified, such a ticket can only be returned (online or at the ticket office).

If there are more than two errors on the ticket, it is best to go to the ticket office - since the method of ticket restoration (reissue or return) largely depends on the individual cashier.

The reasons for canceling or rescheduling a trip may be different, and in this case, the current legislation provides for the possibility of submitting a document for a railway trip, but it is necessary to follow the entire refusal procedure to avoid unnecessary financial losses. Therefore, further we will consider how to return a Russian Railways ticket and within what time frame this is possible.

Russian Railways ticket return rules in 2018

This year the return rules have not changed and are quite simple. You must present your travel document and passport to the ticket office and write the appropriate application.

Electronic tickets not issued on a form can be returned through the personal account of the website where the purchase was made (Russian Railways website or an intermediary).

Information on whether it is possible to change a train ticket to another date is available.

When returning by proxy for other passengers, you must:

• notarized power of attorney to hand over a travel document and receive money;
• original passport of the applicant.

Photocopies of passports are not accepted, even those legally certified by a notary.

It is written about how to cancel a Russian Railways ticket purchased online.

On what grounds can a Russian Railways ticket be returned?

You can return your ticket based on the rules of the Rules for the Transportation of Passengers. The reasons for cancellation, rescheduling the date, time of travel, or simply being late for the train may or may not be valid. The intermediary company or Russian Railways itself are usually not interested in the reasons for canceling the trip and the reasons for returning an unclaimed travel document, and there is no need to explain them.

The passenger's right to a refund is stated in the Rules of Transportation and the passenger, by purchasing a travel document, agrees with these rules.

If the reasons are valid, for example, the bus on which the passenger was traveling to the Russian Railways departure station was late, and accordingly missed the train and lost a certain amount of money. You should apply for reimbursement of funds to the culprit, and not try to prove the validity of the reason and not demand reimbursement of costs from Russian Railways.

You can also get your money back by canceling your Russian Railways e-ticket (and how to do this is explained).

The procedure for returning train tickets in Russia

To do this, in order to return a travel document, you need the passenger’s passport, the ticket itself (or a coupon, order number for electronic ones) and submit an application to the ticket office.

If payment was made in cash, it is received at the cash desk, and the refund will be credited to the card within 30 days.

It is not possible to return the full amount due to mandatory withholding of payments:

• Russian Railways fee 192.70 rubles;
• service fees (if purchased online);
• commission of payment systems (if any were paid).

The procedure, conditions, and fees are published on the transport company’s website and are publicly available for review.

You can get a loan to purchase a new ticket, either on a card or in cash. Select the most convenient option from the list:

When can I return a train ticket?

The time frame within which the procedure can be completed depends on the route of the train. The travel document will be accepted even after the train has departed, but the amount received will be less than the purchase price.

For local trains:

• 8 hours before departure - full refund;
• 8 - 2 hours - 50% of the price of a reserved seat (money for reserving a seat in the carriage) and the fare;
• less than two hours before and 12 hours after departure from the boarding station - non-refundable for reserved seat.

For trains traveling to neighboring countries:

• Passengers depositing 24 hours or earlier are entitled to the full amount;
• from 24 to 6 hours after - the entire fare and 50% of the reserved seat;
• less than 6 hours before and 1 hour after departure - the price for travel without a reserved seat.

For international trains:

• The price of the ticket is refunded when it is returned 6 hours before the travel time;
• Less than 6 hours the cost is not refundable.

The Russian Railways tax is not refundable, commission of payment systems, service fee, regardless of the time of delivery.

Deadline for returning money to the card when returning a ticket

After submitting all documents and writing the application, cash will be credited to the passenger’s card within a month and to the exact card from which the payment was made. On account of another bank card or it is not possible to receive funds in cash. This condition is mandatory in order to prevent fraudulent activities.

Refund deadlines:

• 7-30 days from filing an application for a refund of the value to the card;
• 10-60 days for one of the electronic wallets.

The exchange of travel coupons is carried out according to a different principle. It is written about how to exchange an electronic train ticket purchased on the Russian Railways website.

Return procedure for Russian Railways tickets purchased online

Refunds of Russian Railways tickets purchased online but not issued on the form can be made in your personal account on the website where the purchase was made, using the “make a return” button (the name may differ). If you need to exchange, rather than return, an electronic Russian Railways ticket purchased for a train on the organization’s website, then it is recommended to read the following.

Passengers registered on the website can complete the procedure one hour before the departure time, but not authorized at any time before the departure of the train.

If there are several coupons in the order, the passenger has the right to return all at once or a certain number.

If it is more convenient to hand over at the cash register, you should provide a coupon (order number) and a passport, the details of which are in the order. For international trains, tickets are returned to the appropriate international ticket office.

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