Is it possible to change the air carrier? Exchange of train tickets. Non-refundable tickets change date

Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.

Rules for exchanging air tickets for another date

Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.

Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.

A ticket can only be replaced if there are available seats on the selected flight.

If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.

How to change the departure date on an e-ticket

Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.

There are several ways to exchange electronic tickets:

resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
independently make adjustments to the ticket date on the website in your personal account and pay a small fine provided for in the carrier’s rules;
If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.

Rescheduling the departure date of a non-refundable ticket

Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.

Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:

death of a loved one;
serious illness, which must be confirmed by medical documentation.

Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:

plane delay for long hours;
the carrier puts another airliner on the route, less comfortable;
changing a route that is not suitable for the passenger.

Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.

How to change departure times for individual airlines

The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.

Aeroflot

Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.

Basic Rules:

exchange of expensive and electronic tickets will be free;
if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
You can change the date and time of departure only if there are free seats on the selected flight.

If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.

Victory

This carrier has the following exchange rules:

a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.

According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).

S7

The conditions for changing the departure date of this company largely depend on the tariff plan:

“Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
"Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.

Ural Airlines

Tickets from Ural Airlines are subject to exchange with a change in departure date under the following conditions:

If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.

UTair

Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.

Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.

Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.

Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.

Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.

Many passengers use e-tickets. It’s convenient; there’s no need to waste time going to the station or the nearest ticket office. However, there is often a need to change it. The reason could be anything - a change in date, place or passenger. For this procedure, you should know the basic rules for the exchange and return of documents for Russian Railways trains. Not all actions can be carried out, and if they can, then under certain conditions.

How to change a Russian Railways e-ticket?

In most cases, you can change an electronic ticket using the exchange principle. That is, making changes requires returning the old document and issuing a new document. However, you can exchange for another date, earlier, here the main points should be taken into account:

there is at least a day left before the departure date of the indicated train;
The train is either fast or passenger; it is not possible to exchange the pass for a high-speed train.

Certain data in an electronic ticket cannot be changed either:

indicate another passenger;
change the point of departure or final destination.

It should also be taken into account that re-registration will require payment of a commission.

There is a list of conditions under which it is not allowed to change an electronic ticket for another date:

when issuing a document for travel on a train without specifying a seat;
you cannot change the child version to an adult version and vice versa;
if the non-cash payment was made in another state;
The document for international trains does not change.

That is, in these cases, you should return the old one according to the general rules and buy a new ticket.

Is it possible for another number?

If the specified conditions are met, the buyer can change the departure date to another date. It is prescribed that if it is changed to an earlier one, then there must be at least 24 hours before the train departs.

If there is less than a day left before the new departure date, then with the passenger’s consent, the document will be reissued into a different type of carriage. The difference in its cost will be taken or returned, depending on which category the client is transferred to.

How to change a seat on a train using an electronic ticket

You can change the seat on a travel pass purchased online using the same rules as the date. That is, if there are free seats in the carriage, then one day before the departure of the train you can change this item to a more suitable one. When changing the type of carriage, you also have the opportunity to register for another seat.

However, if the boarding document was issued without indicating the place, it is not allowed to change it. This could be a pass for children under 5 years old. Here we also take into account the rule that such an exchange implies re-registration from a child’s to an adult’s. But the rules exclude this possibility.

How to exchange an electronic railway ticket for a paper one?

The question often arises of how to exchange an electronic train ticket for a regular one. You should know that when boarding, the conductor is presented with two main documents - the travel card and the identity card on the basis of which it was purchased. If necessary, preferential papers are also provided.

The need to change the online travel form to a paper one depends on whether electronic registration was performed. You can pass it at any time, but no later than an hour before the train departs. If such registration is completed, then it is not necessary to change the travel card to a standard paper form. It is enough to show the conductor a regular printout when boarding the carriage.

If registration has not taken place, there are two main ways to obtain a paper form:

go to the box office and indicate the ticket number, as well as present your ID;
fill out the form through the terminal.

At the same time, if there is a terminal at the station, then re-issuance of the travel card at the ticket office will be paid. However, in order to receive a paper document through the machine, you should also have a printout - the barcode indicated on it will need to be submitted to the scanner.

Russian Railways - electronic ticket delivery

An electronic ticket for a Russian Railways train can be returned on the website through which it was purchased. If the document was not drawn up on a standard form, then you just need to cancel the order. And details on how to cancel a Russian Railways ticket online are available. It should be taken into account that when undergoing electronic registration, you can return the pass no later than an hour before the train departs. If there is less time left, then the document is submitted only with the filing of a claim. You can find out how to get your money back and return your e-ticket by going to.

For non-cash payments, refunds will not be made immediately. It is indicated that this process can take up to a month, although it is usually less. Therefore, if there is a need to return the old one and take a new one, you will either have to spend the appropriate amount or wait until the money arrives in your account.

It should also be taken into account that commissions and other fees charged by terminals and payment systems are non-refundable. Only the amount for travel and associated expenses.

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In everyday life, force majeure situations often occur that force you to completely change your plans for the near future. That is why many people are interested in how to change Russian Railways travel cards and in what cases does the ticket need to be replaced? Let us consider in more detail all the main nuances associated with the problem of exchanging train tickets.

Is it possible to change train tickets?

If for some reason you are unable to go on your planned trip, you need to move the departure to another date or simply change the passenger seat, it is worth knowing how to act correctly in such cases.

Typically, Russian Railways employees try to accommodate their customers and immediately exchange tickets when this requirement is presented. But in order not to be refused when applying for a replacement travel card, you must comply with the established standards.

Russian Railways ticket exchange rules

You can change Russian Railways tickets purchased at the box office only offline. Coupons purchased on the organization’s website are reissued online, as well as during a personal visit to the cash department. In order for your request to be granted, it should be taken into account that this procedure can only be carried out upon presentation of the applicant’s passport and passenger document, no later than 1 day before the train’s departure along the designated route.

Note!This rule does not apply to electronic tickets. Travel tickets purchased online can be exchanged one hour before departure time.

You also need to understand that you can only change tickets for an earlier route. It is important that the selected carriage is serviced by a similar carrier, otherwise you will have to reissue the ticket to a higher or lower class. In this case, the difference in cost is paid/compensated to the owner.

Russian Railways tickets can be exchanged only if the cities of departure and arrival are exactly the same. Otherwise, you are allowed to return the pass (with a portion of the funds withheld), after which you can choose the desired route and buy a new passenger pass.

Standard and children's tickets for Russian Railways are exchanged for seats within the designated carriage. If this option is not available, the documents can only be replaced with more expensive (higher class) ones.

To replace a passenger ticket purchased at the Russian Railways ticket office, you must visit the branch again. The exchange is carried out only if there is a passport of the documentary owner of the travel card and the ticket itself.

If there is less than a day left before the train's departure, the request for a replacement will be rejected. The ticket office employee will ask you to write a claim for a refund, after which you can select the desired route and purchase a pass for it.

Regardless of the time of application for exchange/return of a ticket, a commission amount of 192.80 rubles is charged.

How to change train tickets for another date?

To change a ticket to a different date, you must first return the old ticket and then get a new one. You should also take into account the rules that this procedure provides:

the exchange is carried out if there are more than 24 hours left before the train;
the same carriage is selected, but it is possible to choose a different class;
the seat can be replaced with one of similar cost (in any carriage);
It is prohibited to change the end point of the route.

How to change a Russian Railways ticket for another person?

If you need to change a travel pass issued to another person, you will not be able to do this without a notarized power of attorney. The only exceptions are children's passes. Their exchange is carried out by parents or guardians upon presentation of the relevant documents.

Re-issuance of a personal ticket to another name is not possible.

How to exchange Russian Railways tickets purchased online?

You can replace electronic Russian Railways passes on the company’s website. To do this you will need:

log in to your personal account;
open the “My orders” section;
find the item “Make a return” and activate this option;
after which you need to select your preferred route and purchase a new ticket.

Important! When canceling an order, the amount spent is returned to the owner of the card. This procedure can be completed within up to one month, but usually the money arrives in the account within one week.

You can exchange tickets online if the following conditions are met:

there is at least 1 hour left before the train departs;
a numbered seat was indicated during checkout;
the coupon was purchased on the territory of the Russian Federation;
exchange is carried out in internal directions.

If you have a paper duplicate of an electronic travel pass in your hands, you will not be able to cancel it via the Internet.

In addition to the specified method, it is allowed to exchange tickets purchased online at the ticket office. To do this, the applicant must have with him a personal document and a printout of information about the purchased coupon.

Can an e-ticket be exchanged for a regular one?

Many Russian Railways customers are interested in whether it is possible to receive a paper ticket if it was purchased online. Today such an opportunity is provided. But it is worth understanding that if the document holder of the travel pass has completed the electronic registration procedure, then when boarding the train he will not need to provide a duplicate of the coupon. It is enough to have your passport and information about your electronic ticket with you.

But, if there is still a need to obtain a paper passenger pass, then this can be done in one of the following ways:

contact the cashier;
use the terminal.

In both cases, you should print out an electronic receipt in advance, which, in addition to general information, will contain a QR code.

Here you will find information on how to change your train ticket to another one, on a more convenient date or on a different train. If you just want to get a “paper” ticket using your existing electronic one, you can.

You cannot reissue a ticket for another person.

You can change your train to an earlier one.

But subject to several conditions:

Train: if there are less than 24 hours left before the departure of the new train - and both trains are fast or passenger (high-speed - not allowed);
Car: the same carrier as the original one - it can be of a higher or lower class;
Seats: can be changed to other seats in the same carriage, and to seats in a carriage of a different class;
The departure and destination cities do not change;
Children's tickets can be converted to adults at full price or to children's tickets, but for different seats.

How to exchange an electronic train ticket

Railway tickets can be exchanged only at the ticket office at the station. Unfortunately, this cannot be done via the Internet yet.

A fee of 203 rubles will be charged for reissuing a ticket. 50 kopecks (amount valid until the end of 2019) for each electronic ticket.
Commissions and fees (payment systems, if any, our commission as a travel agency, etc.) are not refunded.
If the ticket was paid for by credit card, new tickets will need to be paid in full again (by card or cash), and the money for the old ones will be returned to the card (not immediately).
If electronic registration (ER) has been completed and before the train departs from the starting station of its route less than 1 hour left, Ticket refunds are only possible through a claim procedure. That is, you will need to fill out a special application at the box office, and the money will be returned after its consideration.

If you decide to travel later and change your ticket because of this, please note that the ticket office opens 90 days before the train departure.

You cannot change your electronic train ticket:

If a ticket is issued without a seat (for children under 5 years old, for example).
Children's tickets for adults and vice versa for the same place.
Electronic tickets issued in another country and paid by bank transfer.
Electronic tickets for international trains.

In all other cases, exchanging a ticket means returning the old one and buying a new one.

To place your order again, with the correct information.

The main thing to remember when returning a train ticket:

You will lose some money. These are commissions, fees, etc. You can read more about the rules for returning train tickets.
You will not receive the money immediately. The only case when you can immediately get money for a ticket is if you bought it with cash and return it at the ticket office at the station. In other cases (the ticket was paid for by credit card or purchased through the website), the refund takes up to 30 working days (usually faster). That is, you won’t be able to use the money from your old ticket to buy a new one.
You can’t “just change” it. It is usually not possible to re-issue your ticket to another person while retaining your chosen seat. It will appear in the sales system in 2-8 hours and can be purchased by anyone instantly, immediately after its appearance.

If you need to exchange, keep in mind that you can return or buy them separately from adults, but a child under 10 years old will still not be able to board the train unaccompanied by an adult.

Where can I return a train ticket and buy a new one?

Through your personal account or on the website. The purchase confirmation email contains a link to the ticket return page. You can immediately buy a new ticket on the website.
Traditionally - at the ticket office at the station. In this case, clarify the operating features of the selected cash register. Some work only for returns, others only for sales. Most ticket offices can immediately accept your returned ticket and issue a new one.

Have a nice trip!

In the “Important” section, three whole articles are devoted to this problem. How to exchange an air ticket for another date? This problem is discussed in the article “How to exchange a plane ticket.” How to issue a round-trip plane ticket? In the search form at the top there are columns: “One way” and “There and back”. Check the box “There and back”. What compensation is provided for flight delays? The answer is in the article “Compensation for flight delays” What is a non-refundable plane ticket? This issue is discussed in the article of the same name on our website. Is it possible to exchange a non-refundable air ticket? You can change the flight date, but usually for an additional fee. You can find out more precisely from the rules of the fare at which you purchased the ticket (on the airline’s website) Why are air tickets non-refundable? Such tickets cannot be returned, with a full refund. For the first time such tickets appeared in America, then in Europe and from June 21, 2014 in Russia.

Questions and answers

Aeroflot ticket exchange rules To avoid any problems when issuing and returning tickets, we recommend that you familiarize yourself with the exchange rules:

The return or exchange of the travel document takes place at the company office where the purchase was made;
Budget class travel documents and those with a discount will be difficult to change. This is due to the large amount of retention upon delivery;
You can change your ticket for another time or date of departure/arrival only with an additional charge. The amount of the surcharge will depend on the tariff.

Exchange of non-refundable Aeroflot tickets In June 2014, some changes were made to the Air Code, according to which there is a category of tickets without the possibility of replacement or change - a non-refundable fare.

Aeroflot also has this category.

How to return or exchange a non-refundable air ticket

Is it possible to change flights on non-refundable tickets? As a rule, Yes. In the vast majority of cases, this is possible, but until a certain period, for example, before the departure time of the flight or before the end of check-in and for a certain surcharge. It’s called “Changing the Conditions of Transportation.” More accurate information must be clarified when booking tickets (fare rules).
Is it possible to get a refund for a ticket if I didn’t board the plane? It all depends on the tariff at which the ticket was purchased. For some fares you will not get anything back, for others the ticket amount minus 25%, for others the ticket price minus a specific amount. Read examples here Buy a plane ticket with an open date? Read the article “Ticket with an open date” How to return a plane ticket? Read our articles.

Non-refundable air tickets in Russia

When booking tickets on the website flynow.ru, information is always shown about whether it is possible to exchange and return tickets; we have specifically posted this information for your convenience. This air ticket cannot be returned at the passenger's request, but can be changed to another time or date of departure. An exchange is possible at any time, but before the end of passenger check-in for the flight: But this air ticket, unfortunately, cannot be returned at the request of the passenger and cannot be exchanged for another departure date: If the air ticket is purchased at the FlyNow ticket office, then our operators always provide passengers with information about possibility of exchanging non-refundable air tickets.
Non-refundable air tickets purchased on our website can be exchanged at FlyNow sales offices or at the airline's own ticket offices. Do you still have questions about ticket refunds? You can ask them in our group or on our page.

Pardon our interruption...

Info

But there is a category of non-refundable tickets that can be changed if for some reason your departure date is postponed. More detailed information below on how they can be returned or exchanged. Situations in which you can return a non-refundable air ticket The law prescribes a number of exceptions that allow you to return non-refundable tickets:

The cost of the air ticket is refunded in case of illness of the passenger.
in case of illness of a member of his family (spouse, parent or child) during a joint flight.
in the event of the death of a member of his family or a close relative (grandparents, grandchildren, brothers and sisters).
in case of flight delay, cancellation or rescheduling.

To receive a refund, you must notify the cancellation 24 hours before departure.

If you notify us less than 24 hours in advance (but before check-in for the flight closes), the cost will be refunded with a deduction of 25%.

Return and exchange of tickets

1 Exchange of air tickets for another date

1.1 Exchange of Aeroflot tickets for another flight

2 Aeroflot ticket exchange rules

2.1 Exchange of non-refundable Aeroflot tickets

3 Commission for refund of air tickets

Aeroflot is a leader in passenger air transportation in Russia thanks to its high level of service, flexible fares and many destinations. Few passengers know that a purchased ticket can be replaced for another date or flight. In this article we will talk about the procedure for exchanging and returning tickets for Aeroflot planes, what penalties are provided for their return, etc.

How to change an Aeroflot ticket to another date?

The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
A passenger can order an additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket through his personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty ) minutes before the scheduled flight departure time - through the airport ticket office.

How to change or return a plane ticket in 2018

Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective. Returning your boarding pass will not cost you any fees.

Amounts are withheld in accordance with the established rules of the carrier. How much money can be returned? Refunds for plane tickets are carried out in accordance with the airspace code (Article 108). In this case, the passenger must receive the full cost of the boarding pass.

Attention

The exception is service fees. Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations. If the ticket was purchased through an agency, it may be difficult to return it.

Exchange of non-refundable tickets for another Aeroflot date

Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules. If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.
Is it possible to exchange tickets for another date? This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:

reasons that force you to exchange an already purchased boarding pass;
airline tariffs established for this purpose;
dates of departure and passenger's request.

It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website.

Ticket return and exchange

Download the following regulations for viewing and printing: ✈ Article 108 of the Internal Code of the Russian Federation. Termination, at the initiative of the passenger, of the contract for air transportation of passengers ✈ Air Code of the Russian Federation dated March 19, 1997 N 60-FZ (as amended on December 31, 2017) ✈ Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 (as amended on October 5, 2020 On approval of federal aviation rules “General rules for air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees” When returning a boarding pass, the airline may apply the following to the passenger:

remove the return fee;
apply penalties;
collect a certain amount of penalty.

According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket. Is it possible to return a plane ticket that was purchased from a foreign company? Yes.

In general, these are ordinary tickets and you can buy them everywhere, including online on our website. More details in our articles “Non-refundable tickets“. How to transport a computer on an airplane? Read the article “How to transport photographic equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if your flight is late; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.