How to change an Aeroflot plane ticket to another date. Non-refundable ticket change date How to change a non-refundable air ticket to another date

A long-distance flight is usually planned in advance, but sometimes circumstances force you to replace the purchased air ticket by making adjustments to it.

You will learn in this article how the process of re-booking occurs in the event of a change in the date or time of departure, route or name of the passenger.

Is it possible to exchange air tickets for another date?

Airplane tickets can be either refundable or non-refundable. In the latter case, it is impossible to return such an air ticket and receive the money spent.

In most cases, carrier companies allow exchange, but upon payment of a certain fee, the amount of which depends on the prices of a particular company and the tariff paid.

You should find out information about whether air tickets can be exchanged on the carrier’s official website. It is recommended that you read the exchange and return rules before making a purchase.

How to exchange another date?

Re-registration is necessarily accompanied by an additional payment of a service fee, the amount of which depends on the prices of a particular carrier.

It is advisable to exchange a ticket if its cost is significantly higher than the fee charged for changing data. You can change not only the departure date, but also the flight departure time or route.

For example, the S7 company charges a fee of 3,000 rubles for this operation when purchasing Economy Class tickets for a domestic flight, and 60 euros for an international flight.

If your air ticket cost less, it would be better to return it and issue a new one.

Below are the ways you can exchange air tickets:

through the ticket office;
using a call center;
through your personal account on the carrier’s official website;
with the help of intermediary companies.

It is worth noting that exchange is usually allowed two days before the scheduled departure of the plane. If you contact the company later, re-issuance of tickets will be denied.

The procedure for reissuing tickets through the ticket office

You just need to contact the sales office with your own passport and air ticket. A company employee will independently reissue a ticket for the date you need, if the carrier has flights on that day.

The service is provided after payment of service fees. In some cases, an additional payment may be required to upgrade the fare class.

Re-issuance of tickets using the call center

Tickets can be exchanged in the same way through the carrier’s support service. After contacting the employee, you will need to provide him with your passport details and desired departure date.

Exchange tickets through your personal account on the carrier’s website

You can also change the departure date or other data through your personal account on the airline’s website. Just log in and find the section regarding ticket returns and exchanges.

Once the system finds your reservation, you can make the changes you need.

Exchange of tickets using intermediaries

There are many websites that provide flight information to users. various airlines. If you made an order on such a website, you can exchange your ticket using your personal account or calling the support service.

Is it possible to change a plane ticket for another person?

The internal policy of most airlines prohibits the re-issuance of an air ticket to another person. Formally, a ticket (electronic or issued at the carrier’s office) is an agreement concluded between a citizen and legal entity.

To reissue an air ticket in such a situation, the passenger will have to:

return it at the ticket office where it was purchased, or at the counter of the carrier’s representative at the airport;
design this ticket to another person.

Typically, handing over or returning tickets involves paying an appropriate fine, the amount of which depends on the prices of a particular company.

In practice, it is not possible to return an air ticket in all cases. For example, Pobeda tickets are officially considered non-refundable, with the exception of certain situations (departure delay, flight cancellation, etc.). In this case, the passenger has the right to return his ticket, but will not be able to receive the amount paid for it.

Exchange procedure

It is enough for a citizen to have a passport with him. The amount of money paid for the ticket will be refunded within a few days or weeks.

The budget carrier Pobeda also provides a convenient service for re-issuing a purchased plane ticket to another person. It is worth noting that this service is paid – 5,000 rubles for changing the passenger’s name.

In this case, you must contact the call center at least 4 hours before the scheduled departure of the plane or 40 minutes if the exchange is carried out through the ticket office.

How to exchange an electronic plane ticket?

After paying for a ticket issued through the airline’s official website, information about the passenger and the seat he has reserved is entered into the appropriate database.

An electronic ticket is also an official document, so it can be exchanged in any way convenient for you.

Do I need a replacement if I have replaced my passport?

When booking a seat on an airplane, a citizen must indicate his current passport details - last name, first name, patronymic, date of birth and citizenship.

If any changes have been made to the passport (for example, due to marriage and change of surname), adjustments should also be made to the air ticket. Otherwise, check-in for the flight will be denied.

The process for making changes to a ticket is similar to that described above. It is worth considering that some carrier companies prohibit reissuing an air ticket to another name.

That is why it is recommended to clarify in advance information about the possibility of making adjustments to your reservation before purchasing tickets. This can be done on the carrier’s official website, at the call center or directly at the sales office.

Have you made a reservation using an old passport that has expired? If the document is not replaced with a new one, and the updated passport data is not sent to the carrier in a timely manner, the citizen will be denied permission to fly.

It happens that you have to cancel a trip due to various circumstances. Many people are interested in how to cancel a flight ticket and get their money back. It is worth clarifying that boarding passes There are returnable and non-refundable.

What tickets can be returned?

All boarding passes purchased from airlines Russian Federation, are subject to return and exchange. These rules were established by Order No. 82 of the Ministry of Transport of the Russian Federation “On approval of the Federal Aviation Rules”. Therefore, Russian air carriers are obliged to provide such an opportunity.

Tickets are refunded in accordance with Article 108 of the Air Code of the Russian Federation. It stipulates all the nuances of the procedure.

Download the following regulations for viewing and printing:

When returning a boarding pass, the airline may apply the following to the passenger:

remove the return fee;
apply penalties;
collect a certain amount of penalty.

According to the rules, the amount of deduction should not exceed 25% of the cost of the air ticket.

Is it possible to return a plane ticket that was purchased from a foreign company? Yes. In this case, the air carrier also charges an additional commission. As a rule, this amount is insignificant.

To return your boarding pass, you must notify the airline in advance. This must be done no later than one day before the aircraft’s departure. This guarantees that the carrier will only charge 25% of the commission. Otherwise, the passenger may be refused, and no one will return the money.

Tickets purchased at a reduced price are considered non-refundable. They are sold by both Russian and foreign companies. They allow you to save money on flights.

Although these boarding passes are considered non-refundable, they can still be returned. To do this, you need to notify the air carrier in advance. He will return a certain fee for the air ticket: booking commission, airport taxes. The main cost of the boarding pass will be written off. The refund amount will be small.

Is it possible to return a non-refundable ticket? Yes. This can be done in the following situations:

Official refusal to obtain a visa. For confirmation, the passenger provides a copy of the passport with a refusal stamp.
Death of a close relative. The passenger provides a document confirming relationship and death certificate
Illness of the passenger, which entails hospitalization. Provide documents from the hospital.

The passenger can also return the boarding pass if the flight was delayed due to the fault of the air carrier. Such cases often happen, but companies almost always do not admit their guilt. You can return a ticket if a flight is canceled or rescheduled, the route is changed, or flight connections are not provided when performing a single carriage (on one air ticket).

The passenger is obliged to notify the company about the refusal of the boarding pass no later than 24 hours before departure. Air carrier employees make a decision on refund Money for an individual ticket.

There is no time limit for consideration of an application for the return of a boarding pass. Sometimes it lasts for weeks or months.

If the air carrier recognizes the refund as involuntary, the passenger will receive the full cost of the ticket back. Service fees will be non-refundable.

Where to contact

The sooner the passenger notifies the company of his refusal to fly, the better. This can be done directly on the airline's website. To do this, you need to go to a special section “Booking” or another (depending on the menu of the online resource). Enter your air ticket number in the appropriate field.

In the window that opens it will appear e-ticket. You need to find the return icon. Click it and follow further instructions.

If this option is not available on the airline’s website, you must contact them directly by sending an email. You can do this on the website.

You can also call the hotline. To do this, dial the number indicated on the carrier’s Internet resource page. The operator is informed of the reservation number and reasons for the return.

It is worth considering that airline ticket sales agencies can also issue a document return. To do this, you need to contact them by email or by calling the operator.

Nuances of returning an electronic ticket

Air tickets purchased via the Internet can only be returned on the carrier’s official website. For this, companies have developed a certain procedure. The passenger must fill out a special electronic form indicating his contact information. After this, the company manager will contact him and explain further actions.

Some air carriers require the passenger's personal presence in the office when returning a document. To do this, you need to come to the company and fill out a written application. This method is considered the most effective.

Returning your boarding pass will not cost you any fees. Amounts are withheld in accordance with the established rules of the carrier.

How much money can you get back?

Refunds for plane tickets are carried out in accordance with the Code of airspace(Art. 108). In this case, the passenger must receive the full cost of the boarding pass. The exception is service fees.

Important! The carrier will charge a fee of 25% of the total cost of the boarding pass. This rule is stated not only in the code, but also in the airline regulations.

If the ticket was purchased through an agency, it may be difficult to return it. Of the total cost of the boarding pass, not only 25% will be deducted in favor of the air carrier, but also 10-15% in favor of the agency itself.

Advice. Before purchasing air tickets through intermediaries, you must first familiarize yourself with the refund rules.

If a passenger is late for a flight or misses it, the money may be returned minus large penalties. It is better to notify the operator a few hours before departure so that upon arrival at the airport you can issue a refund of at least some part of the cost.

Is it possible to exchange tickets for another date?

This possibility exists. How to exchange a plane ticket? Exchange rules depend on the following factors:

reasons that force you to exchange an already purchased boarding pass;
airline tariffs established for this purpose;
dates of departure and passenger's request.

It is better to familiarize yourself in advance with the rules for returning and exchanging documents on the carrier’s official website. It must be remembered that the lower the cost of the air ticket and the closer the departure date, the more difficult it is to exchange it.

Important! You cannot exchange a ticket for another person's name.

You also cannot exchange business class boarding passes for economy class. It is prohibited to choose another airline. In case of ticket exchange, the passenger will be charged a certain commission. It includes interest on delivery of the document, as well as service fees. As a rule, it does not exceed 30% of the total cost.

To exchange a coupon purchased on an online resource, you will need to fill out the appropriate field. If the ticket was purchased at the airport ticket office, the passenger must personally arrive at the place, providing the cashier with a passport, ticket, and returning the money for service fees.

Most people book plane tickets in advance, accurately calculating the date and convenient time for departure. But human life is unpredictable, and sometimes there is a need to change your plans and reschedule a planned flight to another day. Whether the air carrier agrees to change the date of the ticket and under what conditions such an exchange can be made, we will tell you in today’s article.

Rules for exchanging air tickets for another date

Global aviation companies allow the exchange of tickets for other dates, but it should immediately be noted that such operations are carried out under certain conditions regulated by the current rules of the carrier.

Without significant problems and additional payments, you can change your ticket to Business and Premium class fares.
Exchange of cheap tickets is carried out after payment of the fine provided for in the carrier's rules.
Preferential fares and tickets purchased at a discounted price (promotional offer) classified as category cannot be exchanged solely at the request of the passenger. This service is valid only in case of forced reasons for canceling a flight.

A ticket can only be replaced if there are available seats on the selected flight.

If you had a need to change the departure date, check with representatives of the carrier company whether such a service is included in the tariff of the purchased ticket and under what conditions such an exchange can be made.

How to change the departure date on an e-ticket

Modern people who do not want to waste precious time make a purchase of a ticket for their chosen flight through the airline’s website. Such tickets are called electronic and, unlike regular ones, they are not issued in person. All information is saved electronically, and the passenger receives an itinerary receipt via email for printing.

There are several ways to exchange electronic tickets:

resolve the issue of exchanging a ticket by phone (clarify information about the conditions of exchange);
make adjustments to the ticket date on the website yourself personal account and pay a small fine provided for in the carrier’s rules;
If the online service is temporarily not functioning or the passenger does not have the opportunity to use the Internet, you can contact the nearest airline ticket office with your personal passport and itinerary receipt, justify your request, pay the fine and get a new ticket.

Rescheduling the departure date of a non-refundable ticket

Non-refundable tickets cannot be returned or exchanged. As a rule, they are sold at the cheapest cost.

Passengers who reschedule their flight on the selected flight for compelling reasons can change the departure date:

death of a loved one;
serious illness, which must be confirmed by medical documentation.

Non-refundable tickets can also be exchanged or returned if the reason for cancellation is due to changed flight conditions:

plane delay for long hours;
the carrier puts another airliner on the route, less comfortable;
changing a route that is not suitable for the passenger.

Air carriers always do their best to accommodate passengers whose plans to fly out of the country suddenly change due to forced reasons.

How to change departure times for individual airlines

The exchange of tickets with a change in departure date occurs under certain conditions in accordance with the current rules. When purchasing a document for departure, study this information in advance so that in case of an unforeseen situation you will always know about your options and use them in case of urgent need.

Aeroflot

Aeroflot has very flexible conditions for passengers who want to reschedule their flight. To use this service, you need to go to the nearest cash desk or call the company’s call center.

Basic Rules:

exchange of expensive and electronic tickets will be free;
if a person decides to change the departure date for forced reasons and is able to prove these circumstances, the ticket is exchanged without penalties;
You can change the date and time of departure only if there are free seats on the selected flight.

If a passenger decides to change not only the date and time of departure, but also the direction, he will have to issue a refund of the ticket and buy a new one.

Victory

This carrier has the following exchange rules:

a departure document purchased at regular rates is exchanged only for forced reasons, which must be documented;
a passenger can change a ticket without paying fines if the flight is delayed due to the fault of the airline (flight delay, route change, etc.);
If the price of a ticket with a different departure date is higher, the passenger will need to pay an additional payment.

According to the carrier's rules, it is also possible to exchange with a change in the route (the price of the service is 2,000 rubles) and personal data of the passenger (another person can travel on the purchased ticket, for which you will have to pay an additional 4,000 rubles).

S7

The conditions for changing the departure date of this company largely depend on the tariff plan:

“Basic Economy” - tickets are considered non-refundable and cannot be exchanged. You can change the departure date only if you are late for the flight and for such a service you will have to pay the fee stipulated in the carrier’s tariff.
"Economy Flexible" - subject to exchange with a change in date and departure without paying a fee. The passenger will have to pay the difference in the cost of the new ticket.
The Business Basic tariff plan does not provide for free ticket exchanges. This operation can only be carried out for an additional fee.
Absolutely free exchange is carried out at the “Business Flexible” tariff, even if the passenger was late for the flight through his own fault.

Ural Airlines

Tickets from the airline " Ural Airlines» are subject to exchange with a change in departure date under the following conditions:

If a passenger cancels a flight for a forced reason and proves it with documents, the company will exchange it for another date and time without penalties.
Premium and Business Class tickets are exchanged free of charge, regardless of the reason.
You can change the departure date of an Economy Class ticket, but only after paying the fine provided for by the air carrier's rules.
Tickets under the Promotional class tariff plan are non-refundable and cannot be exchanged. An exception can only be a forced reason.

UTair

Conditions for changing the departure date depend on the reason for the exchange and the tariff plan.

Exchanges are made only subject to availability of seats on the selected flight. To change the date and time of departure, the passenger should contact the company's call center or ticket office. It's better to do this in advance.

Economy class tickets can be exchanged for an additional fee (fine). Free changes only apply to expensive ones.

Electronic tickets: you can quickly change the departure date yourself through the company’s website with a mandatory additional payment of the difference if the passenger has chosen a more expensive class of service.

Aviation companies in Russia and other countries around the world create loyal conditions for passengers. Exchanging a ticket with a change in the date and time of departure is not such a serious problem. In such a situation, you only need to contact the carrier’s call center in time or contact online specialists on the company’s official website. You can also discuss the conditions for changing the departure date with official representatives of the company over the phone.

It's fast and free! Table of contents:

How to issue your ticket for another person?
How to change the departure date?
Can I exchange electronic air ticket at the ticket office?
What are the rules for non-refundable travel documents?

How to issue your ticket for another person? According to the rules of most airlines, reissuing this document to another person is prohibited, since it is an agreement between the carrier and the passenger, where personal data is indicated. The only way out in this situation is to return the ticket. It is best to contact directly representatives of the carrier company whose ticket you purchased (there are airline counters at every airport) or the ticket office where you purchased it. You must have your passport with you.

Non-refundable air tickets in Russia

Your reservation will be canceled within a few minutes, but you should not expect immediate receipt of money: such a procedure usually takes several weeks. After this, the person for whom you wanted to reissue the ticket will be able to buy it.
There is an exception to every rule, in this case, it is the budget airline Pobeda. Any adjustments are made for a fee: 2,000 rubles for changing the departure date and 4,000 rubles for registering for another person.

In this case, ticket transactions are possible no later than 4 hours before departure at the airline’s call center or no less than 40 minutes before departure at the airport ticket office. It must be said that Pobeda Airlines positions itself as a low-cost carrier, where prices start from 999 rubles during special promotions.

Is it worth changing a ticket purchased for 1,000 rubles after paying 4,000 rubles? This is a question that everyone decides for themselves.

Looking for cheap flights?Looking for cheap flights?

Info

By fare we mean not just the price of air transportation, since in just one economy class there can be several of these fares at once. It is not difficult to guess that if you bought a ticket at the most favorable fare, then you are unlikely to be able to exchange it for the same one.

Attention

Therefore, in addition to the 30 euro fine, you will also pay the missing part according to the new tariff. Re-registration is advisable if its price is significantly higher than the fine; in other cases, it is better to return it and purchase a new one.

How to change plane tickets for another date (another date, time)? If you still urgently need to change your departure date, there are several ways to do this. Through the airline's website. The leader among Russian air carriers is Aeroflot.

They have their own website that even inexperienced travelers will understand.

Return and exchange of tickets

Can I exchange an electronic ticket at the ticket office? An electronic ticket, like one purchased at the box office, is a document, so you can exchange it in any way convenient for you. The same applies to documents issued at an air ticket office or purchased online on intermediary sites.

Since the ticket you paid for is already in the airline’s database, data about it also goes to all other services involved in their distribution. Of course, there is no point in exchanging a ticket purchased on the official website or at the airline ticket office through intermediary sites, while tickets purchased from such intermediaries can be exchanged at the airline ticket office or official website.
What are the rules for non-refundable travel documents? As the name suggests, non-refundable tickets cannot be returned or exchanged. However, the law provides for special cases when this can be done.

Questions and answers

As a rule, changes to a ticket are only permitted before departure. AFTER DEPARTURE CHANGES NOT PERMITTED or CHANGES NOT PERMITTED IN CASE OF NO-SHOW However, there are fares that allow changes after the plane has taken off, but the penalty for the change in this case will be greater: NO-SHOW ADDITIONAL PENALTY 25EUR APPLIES FOR CHANGE Pay attention to the phrase NO-SHOW - failure to show up for a flight. From what point NO-SHOW is considered depends on the airline. This may be a no-show at check-in (check-in for your flight has already been completed) or a no-show at boarding (boarding has been completed). How to change an air ticket? All modifications to the ticket must be made through the agent from whom you purchased the ticket. If the ticket was purchased from an airline, then only through the airline. Contact them by phone or email, provide your details and the date for which you want to change the ticket.

How to change an air ticket. answers to all questions

The flight date, time and/or route can be changed for an additional fee no later than 48 (forty-eight) hours before the scheduled flight departure time through the airline's call center or on the website. If the new fare exceeds the fare at which the ticket was originally purchased, the difference is paid by the passenger in full.
Order by passenger additional service no later than 4 (four) hours before the scheduled flight departure time indicated on the ticket, possible through your personal account on the website www.pobeda.aero or through the airline’s call center, and no less than 40 (forty) minutes before the time scheduled flight departures - through the airport ticket office.

How to change an Aeroflot ticket to another date?

In order to adjust the departure data, first click on the “Buy ticket” button. On the page that opens, immediately before the booking details there will be a hyperlink “Exchange/Return”.

After clicking, you will be redirected to a page where you will need to enter the reservation code and the last name of the passenger for whom the document is issued. When the system finds your reservation, you can change the departure date.
Through the website of the intermediary company. Intermediary companies for the sale of air tickets are, as a rule, large sites where information from air carriers flows. The advantage of this system is that you have the opportunity to choose the appropriate option from several airlines.

Pardon our interruption...

Overall this regular tickets and you can buy them everywhere, including online on our website. More details in our articles “Non-refundable tickets“.

How to transport a computer on an airplane? Read the article “How to transport photographic equipment and computers on an airplane.” Is it possible to receive compensation for a ticket if a flight is missed? This depends on the booking class. If you have a non-refundable fare ticket, then it is not possible to get a refund if your flight is late; in other booking classes, a refund is provided from partial to full. More details in the conditions of booking classes Have your flight been cancelled, but the alternative option is more expensive? If the airline cancels the flight, then it must offer you to get to the destination on another nearby flight of this company or return the money.

Is it possible to change an air ticket to another date and how?

How to reschedule your departure date: what to do, where to go, whether you need to pay a fine. Circumstances vary. Someone close to you got sick, and you can no longer fly out that day, or there is some kind of force majeure at work.

In the end, you simply can’t leave on that day - you’re not in the mood, your vacation has been postponed. It is impossible to foresee everything. What to do if you need to change the departure date on an already purchased ticket? Can I change my departure date? Why don't they want to change my flight date? There really is such a possibility.

But here it is worth considering - most preferential fares do not allow changing the departure date and route. If you use the services of a travel agency, before your trip you should ask in advance what to do in such a situation.
Some tariffs allow date changes only by correspondence to a higher tariff.

Non-refundable tickets change date

Changes were made to the Air Code of the Russian Federation. It was assumed that this would create an opportunity to reduce the cost of air tickets purchased at non-refundable fares, according to different estimates from 10 to 25%. Is it possible to return non-refundable air ticket? It is possible to return a non-refundable ticket with a refund of the entire amount spent on the purchase of the ticket only in exceptional cases. Articles “Non-refundable air tickets” and “Conditions for refund of air tickets”. How to buy an air ticket online? Articles to study: “How to buy a ticket online” and “Buy a ticket by phone” The ticket says one piece of luggage, and hand luggage How many? Usually this is one place up to 10 kg. with dimensions of the sum of three dimensions not exceeding 115 cm. In addition, you are allowed to take some other things. The list is given in the article “Rules for the carriage of baggage and hand luggage.” More accurate information can be obtained on the airline's website.

Transaero non-refundable tickets change date

You can only exchange for a ticket at the same fare as it was or more expensive. If you choose the same “T” tariff, you will only pay a $20 fine. If you choose a more expensive fare or tickets for the “T” fare are not available, then $20 (fine) + $20 (the difference in the cost of the “U” and “T” fares is $120-$100) = $40. What types of exchanges can be made? Full list specified in your tariff rules. For example: REBOOKING/REISSUE IS A ROUTING/DATE/FARE BASIS/FLIGHT MODIFICATION. You can change the date and time of departure or arrival, as well as the fare type.

Some fares also allow changing the route (ROUTING) and, in very rare cases, the name of the passenger (NAME CHANGE PERMITTED FOR A FEE AND UPGRADE). But buying cheap air ticket, you will often come across the phrase: REROUTING IS NOT PERMITTED - changing the route is prohibited.

When can I change my air ticket? The answer to this question also depends on the fare rules.

Non-preferential fares, as a rule, allow you to freely change both the time and date of departure, and the route. What to do if you issued an electronic ticket, is it possible to get a full or partial refund? When you issue a ticket through the airline’s website, you don’t have to do anything yourself - customer service staff can change these dates online.

Everything is very convenient. The fee for changing departure dates depends on the airline's fare. If the ticket is expensive, they will change the date for you free of charge if there are free seats at that time.

A date change fee may be charged to your bank card, if the airline allows you to change the date directly in your online personal account. As a rule, if you buy last minute tickets, they cannot be returned.

Moreover, neither free nor paid. Your ticket will simply be lost. Therefore, always try to think through force majeure in advance.