How to change plane tickets to another date. Is it possible to change or reissue a plane ticket for Aeroflot and others: for another date or for another person? How to exchange non-refundable or electronic air tickets? How to change air tickets

If you need to replace your purchased train tickets for a more suitable date or for another train heading in the same direction, you can easily do this at the railway station ticket office. However, to avoid unnecessary hassle, you should familiarize yourself with the existing rules.

Remember that the ticket cannot be reissued for another passenger, but children's tickets can be replaced with adults' - with an appropriate surcharge for the full price. You can exchange paper tickets for an earlier train if there are less than 24 hours left before departure. This rule applies exclusively to ambulances and passenger trains. It is important that the carriage belongs to the same carrier, but you can re-issue a document for travel in a carriage of a lower or higher class.

You can also change seats within the same carriage or arrange new seats in the same composition, but in a higher class carriage - this rule is also relevant for children's seats. Please remember that tickets can only be exchanged if the cities of departure and arrival remain the same.

Exchange of electronic tickets

If you purchased tickets in electronic format, you can exchange them only at the railway ticket office. However, if time and opportunities do not allow you to get to the station, you can issue a return of your travel document online and buy tickets for the train that suits you and the desired seats, subject to their availability for registration.

There are a number of restrictions when exchanging electronic travel passes. So, the following cannot be replaced:

• Travel cards without a seat;
• Tickets for international trains;
• Documents purchased outside the Russian Federation and paid for by bank transfer;
• Adult tickets that the passenger wishes to exchange for children's tickets, and vice versa.

When making an exchange at the box office, you will have to pay a special fee for the exchange of each ticket. Commissions of payment systems and other intermediaries that you may have paid during the purchase of an electronic travel pass are not refunded.

It is worth remembering that if you paid for your travel document using a bank card, the money will be returned to your account after some time, which means that when you reissue it, you will have to pay for a new ticket separately. If you have already completed electronic registration, and the train leaves the starting station in less than an hour, you can issue a refund through a claim: for this, at the ticket office you will be asked to fill out a specialized form, and the money will be returned after reviewing the application.

How to return train tickets?

If for some reason you cannot exchange your travel document, do not despair. You can return your old ticket and buy a new one for a more suitable time or date. You can do this online on the e-ticket sales website or directly at the ticket office.

At the same time, we recommend that you remember that commissions and fees paid upon purchase are not refundable - in any case, you will lose part of the costs. If you purchased a travel pass for cash and return it at the station, the money will be returned immediately. In other cases, the refund may take up to 30 banking days.

The returned document will return to the sales system after a few hours, and if you want to buy it again, but for another passenger, the only available way is to wait for the ticket to appear on the website. At the same time, at any time, “your” place can be purchased by another user.

How to return tickets without problems?

To avoid any difficulties when returning your electronic travel document, we recommend opening the confirmation letter that was sent to your e-mail upon purchase. There you will find a link to the refund page and can return your ticket. When returning tickets at the box office, pay attention to the format of its operation - return or sale. In most cases, you will be able to return and buy a ticket in one window.

Bon Voyage!

Return rules depend on the method of payment for the order and the terms of application of the tariff (UPT). The refund amount is calculated in accordance with the terms and conditions of the fare, which you must read when booking in the first step.
Freight charge paid for air transportation not refundable, if the passenger notified the carrier about the refusal of air transportation after the end of the passenger check-in time for the flight indicated on the ticket.

Voluntary refund of air ticket

1. You can request a refund for an air ticket purchased on the airline’s website, in the mobile application or through the passenger support service in one of the following ways:

1.1 On the airline’s website in the section (only for tickets purchased on the AK website, in the mobile application and through the passenger support service).

When checking your order, you must enter the order number and the passenger's last name. Next, at the bottom of the order information page, click on the TICKET RETURN button, then CONFIRM.

Attention, when you click on the TICKET REFUND button, it will be impossible to cancel the ticket refund.

1.2 Cancel seats by calling the passenger support service at 8-800-7700-262 and fill in the funds.

The refund application is processed within five working days from the date of issue of the ticket refund. Refunds for orders paid by card are made back to the card. The term for transferring funds is 5-20 days depending on the issuing bank. At the same time, the airline is not responsible for increasing the time limits for transferring funds, which depend on the issuing bank.

2. Apply for a refund of an air ticket paid at the airline ticket office

Refunds for tickets paid at the ticket office are made only at the ticket office where the tickets were paid for.

2. Contact the ticket office at the place of purchase; refunds are made only at the ticket office where the air tickets were paid for.

When visiting the cashier you must have with you:

The receipt, if it is in the passenger’s hands;
- passport;
- if the refund is carried out by power of attorney: a notarized power of attorney to submit an application for a refund of the cost of the air ticket in connection with the refusal of transportation.

The procedure for processing a refund of an air ticket paid on the websites and ticket offices of air travel sales agencies.

1. Cancel seats by calling the passenger support service at 8-800-7700-262 (before the end of the passenger check-in time for the flight indicated on the ticket);

2. Contact the agent who issued the ticket at the place of purchase.

Forced refund of air ticket

The carriage fee paid for air transportation is subject to refund in the event of a forced refusal (forced refusal is recognized in the case provided for in clause 227 of FAP No. 82 dated June 28, 2007) of a passenger from air transportation subject to notification of this to the carrier before the end of check-in time passengers on the flight indicated on the ticket.

Procedure for issuing a refund of an air ticket in case of flight cancellation

1. The procedure for issuing an involuntary refund of an air ticket purchased on the airline's website, in the mobile application or through the passenger support service:

1. Fill out an application for a refund by calling the passenger support service at 8-800-7700-262, after listening to the voice menu, press 5, then press 1.

To apply, please provide an official statement from the current account of your card from the date of confirmation of the issued return, certified by the seal of the Bank and the signature of a Bank employee.

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If your plans suddenly change, an air ticket purchased online can be returned or exchanged. But please note that the possibility of returning and/or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.

Methods for processing a refund and/or exchange of an air ticket

You can issue a refund and/or exchange of an air ticket in three ways:

If plane tickets were purchased on our website, you can send a request for an exchange or refund of the ticket to the email address. The letter must be sent from the address you specified when booking your flight ticket. In your email, please tell us your order number or reservation code.

Please note that a refund or exchange of an air ticket is carried out only after repeated written confirmation of this operation. To do this, a corresponding letter will be sent to you at the email address specified when booking, from which you will need to respond.

2. Through the airline

In cases where communication with us is unavailable, as well as in the event that there are less than 24 hours left before departure on an air ticket that needs to be returned or changed, you can contact the relevant airline directly.

Please note that some airlines, according to their fare rules, have tickets that are non-refundable for any reason - carefully read the fare rules before booking your ticket.

Also keep in mind that, according to international aviation legislation, for airlines issuing tickets (not only for their own flights, but also for flights of partner airlines under Code-Share or Interline agreements), the Law of the country in which it is issued is applied. registered. For example, for Russian airlines this is the Air Code of the Russian Federation, for European airlines this is internal European aviation legislation. Therefore, before booking tickets on a foreign airline (even flying from the Russian Federation), make sure that this airline provides the opportunity to make a refund, for example, in case of a visa refusal or for medical reasons.

If the need for an involuntary return is not caused by the fault of the airline (flight cancellation, change in schedule, etc.), but by your personal circumstances, then to confirm a valid reason you will be asked to provide relevant documents, for example, a copy of a certificate of illness of a passenger or a relative of a person in need of care etc.

Sometimes the date of your planned trip may change. In this case, you can use the “Air Ticket Exchange” service. If you do everything correctly, you won't have to pay twice.

Types of Changes

1. Change the date of your plane ticket.
2. Replace route plan.
3. Replace a passenger (a relatively rare service).

In 95% of cases, the air carrier does not allow you to change the route. This happens only in exceptional cases.

Sites for exchanging tickets: Ozon Travel, Tutu (exchange of train tickets only).

When it's done

Air tickets can be exchanged for another date before the plane departs. Some fares allow you to do this even when the airliner is already in the air. In this case, the fine will be greater: the amount spent on purchasing the travel card will definitely be lost.

How it's done

All changes made to the ticket must only be made through the agent from whom it was purchased. If a person purchased a ticket directly from an air carrier, then he needs to contact its representatives by phone or e-mail.

According to the terms of the exchange, the passenger must inform the specialist of all necessary changes regarding dates, passport details and names of passengers.

After this, the specialist will inform you about the possibility of performing this operation. It will also answer the question of how much the exchange costs.

The fine is paid not for the fact of the exchange itself, but for the fact that airline employees need to make changes to the ticket.

Some carriers allow changes to be made in the client's personal account. That is, a person can do it on his own.

If you purchased your ticket at the airport, but your plans changed before leaving, you can replace your travel document without leaving the ticket office. It is recommended that you return to the place where you purchased your ticket and indicate that you would like to make changes. The procedure will not take much time.

If the purchase was made at the airline office, then the air ticket can be exchanged for another date if you have the following documents:

What is needed to exchange a ticket

• internal passport;
• ticket that needs to be changed.

All details can be clarified during a visit to the company’s office or by phone.

Ticket exchange

To exchange an air ticket (set a different date), you must adhere to the following rules:

1. The exchange/return procedure should not be delayed. Some air carriers make a fee when exchanging an air ticket at the time of travel. When registration is completed, all passes become irreversible and expire.
2. Decide on the return type. It can be forced when the trip is postponed due to extenuating circumstances (serious illness of the client, death of a loved one, etc.), or voluntary.
3. Clarify the rules. This will help you find out whether it is profitable or not to change your ticket.

If the return was not voluntary, the air carrier undertakes to refund the amount. This even applies to non-refundable tickets. With a voluntary return, the passenger can only rely on fees and taxes.

How to act

To change your travel document, you must fill out the appropriate application form on the website of the carrier or its intermediary. You can also submit an application for exchange by e-mail. It must indicate:

Items that must be indicated in the application

1. FULL NAME.
2. Passport details.
3. Card details.
4. Flight no.
5. Reservation no.
6. Departure number.
7. Ticket no.

You can also contact support. If the return is forced, it will be necessary to explain to the employees why the flight on the paid flight is not possible.

Be sure to attach scans of your passport and any documents confirming force majeure (certificate from the hospital, death certificate of a relative, etc.).

Instructions for exchanging an electronic ticket

Selling via the Internet is carried out not only by air carriers, but also by various intermediaries. There are many services that help you find a cheaper travel pass. No documents are prepared in this case.

Intermediaries redirect the client to the seller. The website on which the passenger found a suitable ticket and the page where the purchase was made may not be the same.

In order to make an exchange, you need to go to the site where the payment was made. This information is contained in the route list.

You can change your electronic plane ticket under the same conditions as a regular travel pass. Such an air ticket is not issued to the passenger, but is stored in the air carrier’s database.

Exchange of electronic tickets is carried out as follows:

1. Go to the airline's website.
2. Log in to your personal account.
3. Click on the “Check order” or “Find order” button.
4. Find the reservation of the required air ticket.
5. Click on the “Return” button.
6. Select the passenger whose ticket needs to be returned.
7. Check all data. Particular attention is paid to the amount of the refund.
8. Click "Yes".

After this, the refund will occur automatically.

According to the rules of some companies, money for the service is not withdrawn if the procedure is completely completed by the passenger.

If the client has already made changes to his travel card, then he will not be able to return it in his personal account. In this case, there is only one way out - contact the support staff.

Procedure for changing ticket data

• The passenger's first and last name can be changed 160 minutes before departure. You can do this yourself, in your personal account.
• The date can be changed two days before departure.

You can make changes by contacting the company’s call center or the airport ticket office. This should be done 40 minutes before departure.

Changing flight dates with Aeroflot is not difficult if your fare allows for changes to the purchased air ticket. Before discussing the procedure for exchanging travel dates, it is necessary to understand the tariffs and their basic conditions.

The most expensive fare, which allows the passenger to have unlimited possibilities for exchanging and returning a ticket, is Business Premium Class. By purchasing a ticket with the code CFO, IFM, ZFM, JFM, DFM, IFO, ZFO, JFO, CFM, the buyer can be sure that any changes to the travel date will not entail penalties, deductions or surcharges.

These privileges apply even if you are late for your flight and check-in is long overdue. You will definitely be given a seat in business class on the next flight, if available. Another case is if you have a Business - Optimum class ticket with the fare code JCO, CCO, DCO, ICO, ZCO, JCL, CCL, DCL, ICL, ZCL.

Changing the date of travel at this rate is possible only with an additional payment. If the points of departure and arrival are within Russia, you will have to overpay five thousand rubles. Fifteen thousand Japanese yen will cost the service to persons flying from Japanese cities.

Changing the flight period to destinations between Russia and the countries of Europe, the Near Abroad, and the countries of the Asia-Pacific region will cost seventy dollars/euro.

When choosing a more budget-friendly option for traveling with Aeroflot, you need to be prepared for the fact that the service for changing the flight date may not be available or will require large financial expenses for additional payment.

Economy tariff

Economy fares include Economy and Comfort class tickets. They, in turn, are also divided into groups that have their own coding. If you have booked a seat designated Comfort - Premium with the code WFO, SFO, AFO, WFM, SFM, AFM, this gives you the right to change the period of departure and arrival, as well as destinations, without additional costs.

The company is obliged to provide the passenger with an empty seat (in accordance with his class, if available), even if the client warned about the changes after the departure of the aircraft. But this option is not available if you purchased transportation at the Comfort - Optimum tariff with the code: WCO, SCO, ACO, WCL, SCL, ACL.

This class of flight allows you to change the route conditions with an additional payment (if you notify Aeroflot staff before the flight departure):

• One and a half thousand rubles for flights in the central (European) part of Russia;
• Two and a half thousand rubles on flights between the Far East and the European part of Russia, on other destinations within the borders of Russia;
• Fifty dollars/euro on routes Russia and the countries of the Persian Gulf, Europe, Asia, and the Near Abroad;
• Fifteen thousand JPY when departing from Japanese cities.

If you are late for a flight and did not notify in time (before departure) of your intention to fly at a different time, then you will not be able to change the conditions of transportation. But there are destinations for which, even if you have a ticket of this fare, it is possible to change the flight conditions.

Consent to withhold eighty-five dollars gives the right to fly at another time and on another flight from Armenia, Moldova, Uzbekistan, Belarus, Ukraine and other neighboring countries to Russia.

A flight in economy class is good for its price, but travel dates can be changed (without possible penalties or additional fees) only if you have an Economy Premium ticket with codes BFM, HFM, QFM, EFM, NFO, YFM, HFO, TFM, LFM, NFM , UFO, MFO, LFO, KFO, KFM. Changes to transportation conditions are made without additional charges.

With the Economy - Optimum fare, passengers are allowed to change dates with an additional payment of one and a half to two and a half thousand rubles. The further the distance and the more complex the route, the higher the withholding amount.

The dates of foreign flights for this category of ticket can also be changed, but you will have to pay an additional fee of fifty to one hundred euros or dollars. The rule applies provided that you notify Aeroflot about your plans before the departure of the flight indicated on the ticket.

If a passenger decides to change his ticket after the plane has taken off, the company will refuse him this. With the exception of cases of departure to Russia from the Gulf countries, Europe, Belarus, Georgia, Turkmenistan and other neighboring countries. For these destinations, you can fly on another day for an additional payment of eighty-five dollars or euros.

The Economy Budget tariff is often sold on promotions at a significantly low cost. They are subsidized in certain areas. If unforeseen circumstances happen and you urgently need to change your ticket, be prepared to pay an additional fee of fifty to one hundred euros/dollars when flying abroad and back.

Changing flight conditions to Russian destinations will cost from two to four thousand rubles. If you decided to fly later, but reported this after boarding the flight, most likely you will be refused to change your departure dates. Exceptions exist for Aeroflot flights from Europe and the Gulf countries to Russia. The additional payment will be eighty-five dollars. The same condition applies to flights from the neighboring countries to the Russian Federation.

When choosing the cheapest Economy Promo ticket, you need to carefully read the terms of the promotion. Changing the conditions of transportation means an additional payment of one hundred dollars/euro on international routes and from four to six thousand rubles on flights within Russia.

We decided to fly on another day at a promotional rate, but were warned after the plane was in the air, get ready for the fact that you will be refused to change the departure date and will have to buy a new ticket.

Features of ticket exchange at special rates

Such tickets include flights for fans to matches of the 2018 World Cup, as well as transportation in the directions Moscow - Rostov-on-Don, Moscow - Far East, Moscow - Kazan, Moscow - Yuzhno-Sakhalinsk.

If you have a ticket for the 2018 World Cup, changing the departure date and other conditions is not permitted. Transportation between the cities of Moscow - Khabarovsk, Yuzhno-Sakhalinsk, Kazan, Rostov-on-Don requires a change in departure date.

If you fly on a Premium Business fare with codes J, S, D, you have the right to change the travel period without additional fees. But the Optimum-Business tariff with code I, Z will entail an additional payment for such a service in the amount of five thousand rubles.

A Premium Economy ticket allows its replacement without penalty. But Optimum-Economy means that by changing flight conditions, you will pay from one and a half to six thousand rubles. The highest surcharge amount is indicated for the direction Moscow-Yuzhno-Sakhalinsk and Moscow-Khabarovsk. The conditions are valid if you have warned about the refusal before the plane departs.

How to change the departure date on a ticket

When purchasing a ticket through a sales office, if you intend to change flight dates, you should contact the same Aeroflot department. For any questions, you can also call the contact center, contact number 8-800-444-55-55. At this time, it is very important to pay attention to the date of departure or arrival. The amount of additional payment for changes in transportation conditions may depend on it.

Those who purchased a ticket on the Aeroflot website www.aeroflot.ru need to make an independent online exchange. To do this, go to the online service, air ticket exchange/refund section, fill out the fields by entering information about the ticket (last name and reservation code) and click “Search”.

The next window will contain the details of your reservation and instructions on possible actions for returning or exchanging a ticket. Before making an online exchange, you should compare your tariff plan with the restrictions that apply to the class of ticket.

Principles of online sharing

Exchange of an electronic ticket is acceptable if

• If the transportation service was not partially provided (in the case of a complex connecting travel route) and you communicated your decision before departure of the flight;
• The service was purchased through an online service (on the Aeroflot website);
• The transportation was not an award or purchased using accumulated points (miles);
• The ticket tariff plan allows for changes to the terms of the contract (not made for non-refundable economy fares).