Isc travel group is an official tour operator. ICS (ics) travel groups. Tours to Italy

We went from August 3 to August 10, 2019 on the “Puzzle of Italy” or “Walk around Italy” tour. Since this is not my first time on a tour and I myself work as a guide in Moscow, at the end I usually limit myself to words of gratitude. But the organization of the service for the last tour can be said to be worse than ever. Now all selling companies are fighting for clients who still buy tours and feed employees, but here they don’t really care about clients, but in Italy - whatever goes, so goes.

The documents without a return ticket were sent at the very last moment before departure, and the return ticket was sent only when we were in Italy! Nonsense!!!

The host TUO is an extremely ugly service, which we met for the first time. Airplane delay Ural Airlines almost 3 hours there and back - this is normal and did not pay attention. The first 3 days we were in Rimini,

We were accommodated at the Half Moon Hotel for an obvious reason - during the high season, all the hotels are packed with local tourists. But our room was not designed for 2 people, but in area for 1 person, because... The distance between the beds is such that only 1 person fits in the aisle. When I asked to change the room, they answered at the reception that the rest were occupied, although there were always very few people in the restaurant, only part of the group. This is fine.

On the 4th day we got on a bus with a driver in the morning Francesco and guide Tatiana Avdevich and went to Rome via Florence on a sightseeing tour. In Florence, Tatiana showed us the meeting place and warned us that everyone should arrive in advance without being late, because... they will not wait for anyone and showed the bus station if someone does not arrive on time.. This statement immediately seemed very strange, since everyone is trying to arrive on time, but there are any force majeure during the transfer, and this must be taken into account. At the end of the excursion and free time in Florence, everyone arrived on time and we went and boarded the tram. But after traveling a couple of stops, the tram stopped because a person was hit on the tram tracks, we went out into the sun and stood for 2 hours under the scorching sun, there was no place to hide at the stop. Tatiana called the driver Francesco to come pick us up, but he didn’t want to go. Alternatively, there were city buses for people instead of trams, but for some reason the guide didn’t put us on them, we were standing in the heat. After 2 hours the trams started running again, we got on and went to the final stop to change to our bus at the parking lot.

Arriving in Rome, the driver stopped the bus a few blocks from our hotel Madison in the center opposite the Termini train station. The driver, due to his fatigue (as he explained), did not help us remove our suitcases from the bus, although this was his responsibility. Our men helped us.

Tatyana, without waiting for the group, ran to the hotel without showing the way, and one could only guess how to get to the hotel.

And on the way to Rome, she demanded that everyone collect money for all excursions, entry to Florence 10 Euros (after calling other travel agencies, it turned out that no one collects this fee!!!), headphones 15 Euros. She also requested a tip for the driver of 1 Euro per day, which was always a voluntary measure, if she liked his work. Considering that the driver did not help us unload our suitcases and that Domenic met us at the airport, and then we went with Francesco, it is not clear why we should pay a tip? He works for a salary. Since the group refused tips, he did not help us with our suitcases, which showed his boorish side and expressed his behavior at every step, although Italians usually behave very nicely.

In Rome on August 7 we also had sightseeing tour according to the program in the morning, we were given a meeting time. We were only 5 minutes late (!!!) and when we ran to the bus parking area several blocks away, we saw a bus already departing, which slowed down when several people saw us. We of course apologized, but we were late due to the fact that the Madison Hotel was undergoing renovations on the 6th floor where we lived, there was a big problem with the electrics (the phone was charged only from 1 socket in the bathroom!!!), others did not work and constantly The elevator was stuck. This morning we were just stuck in the elevator; it stopped and did not work. Then we ran to the bus, which might not have waited for us. There were Muslim people with us, they didn’t want to wait for them at all, we warned, but the bus moved on, Tatyana didn’t want to listen to anything in response and announced to the whole bus: “The East, of course, is a delicate matter, but not to that extent.” It’s good that those few people already caught up with the bus along the way. Such rudeness and squeamish political incorrectness are unacceptable when working with people.

In general, Tatyana did not give any useful information while moving between cities, her entire speech came down to collecting money for something, vaguely explaining the details of organizing excursions according to the program and explaining the differences in culture between Russian Italians, although there are none, talking about the cunning and tricks of her own life, where she decided her own problems, sometimes she spoke outright nonsense, which is absolutely not interesting and unacceptable on such tours. On the way back to Rimini (6 hours drive), she decided to watch a film about an African and a disabled person in France, which is absolute stupidity and stupidity, having nothing to do with Italy and the Puzzle of Italy tour. It says she's not enough high level and professionalism in working with people on tours.

On August 9, the penultimate day before departure, an excursion to the Vatican was offered in the morning. We have already visited it. There were several other people with us who were in Italy for the first time, but did not go on this excursion. Tatyana explained to us where to meet and left these people to me to find a meeting place. We easily found a kiosk with magazines near the Meeting Point and waited for the group. At the appointed time she was late, attacking me with the words: “You are waiting in the wrong place, you should be on the other side of the kiosk!” There were a lot of people near the Vatican and we stood wherever we could near the kiosk. Usually guides look for people, and don’t attack and try to solve their problems at the expense of tourists. But the very climax awaited us ahead.

We headed back to Rimini. On the bus, Tatyana told us the 2nd time at which the bus to the airport should come for us the next day, saying that we should wait near the hotel. No announcement was placed in the lobby, although this is mandatory for every guide and tourists with whom he works. We settled at the Torento Bramante Hotel, arrived at the appointed hour for dinner, Tatyana was not there, although she was also at this hotel. We were seated as a group and given such a dish that we basically couldn’t chew the meat. It had to be abandoned.

On the day of departure, we were the very first to arrive for breakfast at 7:30, and left the restaurant at 8 in the morning, because... The bus was supposed to arrive at 8:40. By 8:30 we went downstairs, went out into the street and stood with our suitcases near the hotel, as we were told. Until 9-10 we stood near the hotel, no bus came for us. I started calling Tatyana via WhatsApp, she didn’t answer the phone, I only saw her missed call at 8:48 and an SMS: “You’re not on the transfer, the bus can’t wait any longer.” Emotions knew no bounds!!! Whether it was her fault in her work or her colleague's work, we should not have cared. But this absolute lie and the overloading of her problems exceeded all limits! She then called back and began to say that we were not near the hotel, someone took a photograph there somewhere. This is a blatant lie and failure to fulfill their professional obligations and fulfill the contract with tourists. She started calling for a taxi, because... as it turned out, she mixed up the time of 4 more people from Krasnodar from another hotel, whom we also picked up, and demanded that we pay 5 Euros for a taxi. We refused to pay because... We have everything paid. She herself gave 10 Euros for us, the rest paid for themselves, which is also unacceptable, these are her mistakes in work. But people came for the first time and were afraid to object. When we got into a taxi, a Russian-speaking young man arrived, with whom she began to speak Italian, thinking that I did not know the language. But I know spoken Italian and her boorish and unworthy behavior was extremely unpleasant.

On this moment I only received a message from ICS Travel that my letter was sent to Italy and no further comments.

That's it, we got the money and goodbye - that's the attitude towards clients. I do not recommend using the services of ICS and TUO Travel

I like 0

ICS Travel Group has been providing travel services for 22 years. And, all these years are characterized by an impeccable reputation, constant expansion of the list of services and improvement of existing offers. ICS Travel Group today can provide the following types of travel services:

• children's recreation;
• beach tours;
• exotic vacation;
• tours to medical and health institutions;
• combi type programs;
• tours according to individual programs;
• rental and sale of real estate and property on order;
• premium tours and VIP service.

ICS is a world-famous tour operator, successfully operating since 1992. Today tourists are offered the most interesting places around the world, you can visit the most attractive corners of Asia, Europe, Africa and Latin America. Some offers apply to tours to Cuba, Cyprus, Tunisia, Israel, Bulgaria and Italy, where the company has regional offices, which allows it to offer special conditions.

Wide range of offerings from ICS covers all niches tourism business. In addition to the standard set of tours, beach holiday, excursions and wellness trips, there are also more exotic options. The company can create a tour according to your wishes, including the most difficult routes anywhere in the world, and there is a special VIP service. Last minute tours from ICS Travel Group have become traditional; they allow significant savings for the company's client, without losing any quality in terms of recreation, accommodation and service. A real exclusive is the opportunity not only to rent housing or property according to your order, but to buy it. Reliable guarantees from Alfastrakhovanie instill confidence in both the company’s partners and its clients.

The tour search service from ICS allows you to quickly select a route, duration, set of included services during your vacation and transfer location. Regular flights operate from such major Russian cities like Moscow, Nizhny Novgorod, Ufa, St. Petersburg, Kazan, Samara, Yekaterinburg and Rostov-on-Don.

The main mission of ICS Travel Group is the development of the Russian tourism industry as a whole, bringing it into the highest tourism league, fully meeting the most demanding international standards. This will allow us to fully satisfy any needs of Russian tourists.

ICS Company works successfully on Russian market since 1994. One of the main areas of our activity is the supply of materials and equipment for the installation and maintenance of engineering systems of buildings and industrial enterprises.

ICS Company Distribution Center supplies cable products, materials, equipment, tools and instruments for installation and maintenance of low-current (copper and fiber-optic) and electrical cable systems.

The company has more than 15 years of experience supplies and distribution, cooperates with leading European and international equipment manufacturers.

The distribution network is represented central office in Moscow and regional representative offices in St. Petersburg and Rostov-on-Don, as well as big amount partner companies offering ICS products through their regional offices.

The company's own warehouses of products are located in Moscow (more than 4,500 items are available), St. Petersburg and Rostov-on-Don. Offices in these cities operate according to a single price list.

Inventory planning is carried out on the basis of ABC and XYZ analysis, as well as the regular needs and plans of our partners and customers.

The company works only directly with manufacturers and has its own logistics department, which allows us to provide the best customer service and minimum delivery times.

We also offer special conditions to companies interested in promoting our products in their region or to their customers.

Our sales managers will advise you on the products you are interested in, provide information on prices and stock availability, and help you select replacements.

We offer you products from the following manufacturers

• The Siemon Company(USA) - cable and SCS components (copper and optical).
  Siemon is one of the recognized world leaders in the development of solutions and production of equipment for SCS (structured cabling systems). Currently, Siemon offers solutions for all SCS systems known on the market: copper systems 5e (UTP/FTP), 6 (UTP), 6a (UTP/FTP) and 7 (S/STP) categories, fiber optic systems 1G and 10G , industrial SCS for industrial facilities, intelligent system MAP-IT of the second generation.
• Marshall-Tufflex(England) - plastic boxes and cable channels for laying cables, electrical racks and columns, hatches for installing sockets in the floor. It is the largest English manufacturer in its industry. Marshall-Tufflex products are different high quality, convenient installation solutions, and relatively low prices for a European manufacturer.
• VERGOKAN(Belgium) - equipment for cable support systems and structures. Metal cable trays of various types and accessories for them, steel cable ducts and hidden installation systems for installation in the floor or pouring concrete.
• KNURR AG(Germany) - telecommunication racks and cabinets, enclosures for outdoor installation, components and cooling systems for 19″ cabinets, solutions for data centers, industrial furniture.
• Emerson Networks Power(USA) - precision air conditioning systems, uninterruptible power supplies. Emerson has the most comprehensive line of precision air conditioners available to meet a variety of application needs.
• General Cable(Spain) - twisted pair copper cables: UTP, FTP for indoor and outdoor installation, multi-pair cables, 1-2 pairs, cable for the manufacture of patch cords, installation wires (including non-flammable), flexible electrical cables. General Cable - one of the largest cable manufacturers in the world.
• BRUGG(Switzerland) - fiber optic cable (universal, for indoor and outdoor installation, including armored. Cables for patch leads)
• Helukabel(Germany) - control cables and control cables various types, installation wires, fire alarm cables, telephone cables, high security cables, special cables, cable accessories (spirals for bundling, cable covers, clamps, etc.).
• NEXANS(France/Germany/Russia) - electrical and power cables such as NYM, NYY, VVGng-LS, SIP, medium voltage cables (copper and aluminum). Since the beginning of 2009, we have been supplying cables from the Russian Nexans plant , which made it possible, while maintaining quality, to get closer in price to cables of Russian brands.
• Leoni-Studer(Switzerland) - increased safety cables: power (N2XH, NHXH, NHCXH E30, E90), fire safety(JE-H(St)H, J-H(St)H). Leoni-Studer is a leading European manufacturer of safety cables.
• Belden(USA) - coaxial and industrial cables
• Weidmuller(Germany) - connecting components for industrial automation: terminal blocks, high-power industrial connectors, electronic relays, signal converters, power supplies, housings (including Ex), markings, electrical installation tools.
• Schneider Electric(France) - low voltage electrical equipment (automatic machines, electrical cabinets and panels and accessories for them, contactors, buttons, etc.) under the brands Merlin Gerin, Telemecanique.
• GPH/Nexans Accessories(Germany) - connecting and terminal elements for cables (lugs and sleeves) and electrical installation tools, including for sewn PE.
• Fluke(USA) - electrical measuring instruments (multimeters, clamp meters, insulation testers, insulation resistance meters, electrical installation testers), oscilloscopes, power quality analyzers, thermal imagers, digital thermometers, air quality monitoring devices, process calibrators. Fluke Company - world leader in the production of measuring instruments.
• Fluke Networks(USA) - solutions for testing copper and fiber-optic cables and cable systems, handsets, tools for working with twisted pair cables, instruments for analyzing network operation.
• Hensel(Germany) - distribution boxes and electrical cabinets.
• Wiha(Germany) - a professional tool of high quality and providing maximum ease of use.
• Pfannenberg(Germany) - Products for climate control and sound and light alarm systems

The ICS company has its own workshop for the assembly of unified electrical cabinets, where it assembles electrical panels and distribution cabinets based on Schneider Electric equipment for the most standard solutions, as well as according to the customer’s specifications. The site is certified according to Schneider Electric specifications for the production of 0.4 kV cabinets Prisma G 630 A and Prisma P 3200 A and has certificates of conformity with the State Standard of the Russian Federation for serial production of products:

• Complete low-voltage distribution and control devices (main switchboard, distribution switchboard, AVR)
• Distribution boards for residential and public buildings

ICS company works with more than 5000 clients from different cities Russia, among which. system contractors, trading companies, reseller companies, electrical installation companies and switchboard workers, system integrators and installers of engineering systems, construction companies, as well as enterprises and companies operating in the oil and gas, metallurgical, food and other industries.

We will be happy to help you and your further cooperation with us!

1994 - tour operator activities at InterContactService began to develop from the directions of Cyprus, Egypt and Bulgaria.
At the end of 1996, it was decided to unite all offices. InterContactService has settled in an office on Garden Ring, occupying an entire floor in the area of ​​the station. m. "Kurskaya". The company has already carried out tour operator activities in such destinations as Cyprus, Egypt, Bulgaria, Tunisia, Spain, Kenya, UAE, Thailand and exotic countries.

In 1998, by order of the administration of the Yamal-Nenets Autonomous Okrug, InterContactService organized a children's health camp "Balkanika" for the children of Yamal in Bulgaria, in the picturesque town of Kiten on the Black Sea coast. Children's camp exists to this day; every year, over 4 shifts, more than 1,000 children of various ages rest there.

In 2001, the number of company employees was already 30 people; Italy, Cuba, and Greece were added to the range of countries. At this time, the company underwent a rebranding, a new logo appeared, as well as a laconic name - ICS, which is the first three letters of the old “InterContactService”. Subsequently, due to the development of the holding structure, the company name changed to the currently used ICS Travel Group.

In 2002, ICS Travel Group began implementing a regional development program. Active participation in on-site seminars and work-shops led to a noticeable increase in the recognition of the tour operator in the cities and regions of Russia.

In 2004, there was a need for a new move - the dynamically developing company became cramped in the old office, and in 2005 ICS Travel Group changed premises - now the location of the tour operator was a modern office in the area of ​​the station. m. "Dobryninskaya". The number of employees at that time was about 100 people, providing services in 20 directions. In ICS Travel Group, which by that time had already become a developed holding structure, the Charter Transportation Department and the Corporate Development Department were separated into separate divisions, on the basis of which a separate structure was later created - the ICS BC company.

In 2006, ICS Travel Group continued its active promotion into Russian regions, offering direct flights to the company's main destinations. Today, the Representative Office of ICS Travel Group in St. Petersburg is open and successfully operating.

In 2011, ICS Travel Group entered as a large multi-profile tour operator with a range of countries - more than 30, with a staff of more than 150 people. The company structure includes 15 departments and services.

By 2013, the company's staff numbered more than 250 people. ICS Travel Group's portfolio includes more than 40 countries. The company's tourist service offices are open in Cyprus, Tunisia, and Cuba. Representatives of ICS Travel Group work in Italy, Israel, Mexico and Bulgaria. The company becomes a shareholder of the large network of travel agencies "1001 Tour", strengthening its position in the retail market.

At the end of 2013, the Moscow tour operator office moved to the modern W-Plaza business center near the station. m. "Tulskaya", into your own premises with an area of ​​more than 1500 sq. m.

During 2014-2015 the company is actively developing technologies, introducing convenient services, which are successfully used by agencies and tourists. Among the technological achievements of ICS Travel Group: "GLOBUS" - its own software package for automating the activities of a tour operator; reservation system individual tours"Tour Constructor"; system for searching and booking air tickets - both for charter and regular flights; online booking of tours for tourists and the revolutionary “NO EXTRA PAYMENT” technology, with which you can book tours on regular air transportation at current rates and in real time.

By the end of 2015 - beginning of 2016, the company's staff already numbered more than 150 people. ICS Travel Group's portfolio includes more than 50 countries.

In 2017, the company celebrated its 25th anniversary.

This section contains all the leading ones, very large and not very large, the best and reliable, medium, small and very small tour operators of our country, who organize their tours with departures from different cities of Russia and the neighboring countries. Convenient grouping allows you to find out which tour operators fly from your or the nearest city and which of them deals with a specific country. By going to the official website, you can always read more detailed information, search for tours, check prices and perhaps even book a suitable option. We do not publish ratings of tour operators here, but in order to somehow determine their size and trust your vacation, just look at the traffic counters on the sites. It is not always useful to strive for the lowest price and buy the most cheap tour, sometimes it is necessary to pay attention to the name of the one who creates the tourism product.

We suggest using our search, compare prices from different tour operators, choose Best offer and buy a tour online, with payment by bank card Online.