Flight delay by 6 hours compensation. Why are charter flights cheaper than regular flights? Do they provide food on charter flights? How to find out the ticket number and whether tickets for a charter flight can be returned

A flight delay can disrupt a traveler's plans, spoil the mood before the flight and make it impossible to transfer to another flight on time. Many victims of long waits at the airport are unaware of the possibility of obtaining compensation if the carrier is at fault for the delay. In what amount and on what grounds compensation is provided for plane flight delays, we will find out from the article.

When is the airline at fault for delaying a flight?

Whenever a passenger is not allowed on a plane even though he has a purchased ticket, the airline is considered guilty and is obliged to pay compensation.

You can apply for compensation provided that the airline is to blame for the flight delay. This happens if:

there was a discrepancy in the flight schedule;
the crew did not prepare for departure in a timely manner;
the flight was canceled due to an insufficient number of tickets sold or other reasons due to which the flight became unprofitable;
more tickets were sold than it was possible to board passengers (this happens because, due to passengers refusing to take off, companies often sell 5% more tickets than there are seats in the cabin);
in other situations when the carrier cannot confirm the existence of force majeure circumstances that led to the flight delay.

In what situations is the airline not to blame for a flight delay?

It is impossible to make a claim against the airline and demand compensation for the delay in the following cases:

if the plane did not take off at the request of the competent authorities due to unfavorable weather conditions;
if the flight was canceled at the insistence of the government. organs;
if there is a strike of airport employees;
if the flight was canceled due to the discovery of a malfunction of the aircraft, due to which there was a threat to the health and life of passengers;
if there were force majeure circumstances (unrest, hostilities, terrorist attacks, natural disasters).

Compensation for delayed flight, passenger rights

If, due to a flight cancellation or delay, a passenger loses several days of vacation, the airline will compensate the cost of prepaid but unused hotel services, etc.

In case of flight cancellation, the passenger must be notified. If the warning occurred a couple of days before departure, an alternative option for passenger transportation to the destination must be offered, and the money for the ticket must be returned (even if a transfer and a round trip were required).

You can get your money back within 3 months from the date of flight cancellation. But in the case when the flight was canceled on the day the flight was scheduled, or even after the client arrived at the airport, he must be offered another ticket on a plane of the same company or a plane of another carrier (the passenger does not have to pay anything extra).

What rights does a passenger have when a flight is canceled or delayed?

When it becomes known about a flight delay, the passenger must first go to the airline staff and ask to put a delay mark on the ticket.

The flight delay can be minor, or it can last for many hours - depending on the length of the wait, the passenger is entitled to the following benefits:

storage of luggage without payment, use of the room for mothers and children under 7 years of age, as well as for their accompanying persons;
if delayed for 2 hours or more, the passenger has the right to demand sending 2 free email messages or making 2 calls, as well as free soft drinks;
if the flight is delayed at least for 4 hours, the passenger is offered a hot lunch, which will continue to be offered every 6 hours;
if the flight is delayed for 8 or more hours during the daytime or for 6 hours at night, the passenger will be accommodated in a hotel for free;
the company will provide a free transfer to the hotel and back to the airport.

How much compensation is paid for flight delays?

If the flight was delayed due to the fault of the airline, the passenger will be paid the following amounts:

3% from the cost of a plane ticket for each hour of flight delay (as compensation for lost time);
25% from the current federal minimum wage for 1 hour of waiting for a flight (no more than half the cost of a plane ticket - as a fine).

When to file a claim with airline representatives

The claim (see sample claim ⇒) must be filed within six months from the date of flight delay or cancellation. For international flights, the application period is extended to 2 years. The claim will be considered within 30 days from the date of its receipt by company representatives. Compensation will be transferred to the applicant’s account within 2-6 months. If payment is refused or the amount of compensation turns out to be insufficient, the passenger has 3 years to file a claim.

Common mistakes

Error: A passenger whose flight was delayed demands that his claim be considered under Russian law, whereas the flight was international.

Various force majeure circumstances have always happened and will continue to happen, changing people’s plans. This also applies to the carrier. The carrier cannot be blamed for unfavorable meteorological conditions, the execution of orders from state security agencies, or for inspecting the aircraft for technical breakdowns. However, if the airline was unable to prove its own innocence in the flight delay due to external factors, then it pays the passenger compensation in the amount established by the code or charter air transport. In any case, regardless of the reason, the airline must provide the passenger with a number of free services.

Flight delay: Aeroflot passenger rights

To begin with, it is worth clarifying that if a flight is delayed by no more than one hundred and twenty minutes, the airline is not responsible for paying compensation or providing any services. In this case, passengers should just be patient and wait for the next flight.

Since 2007, it has introduced some mandatory services that are included in the rights of a passenger when an aircraft flight is delayed.

If the plane does not depart on time and more than two hours have passed, people have the right to freely use rest rooms and facilities for passengers with a child under seven years of age.

Passengers' rights to free meals

In the event of a flight delay, passengers' rights include receiving refreshments and two telephone calls, costing no more than ten euros, or sending two emails.

Right to a hotel room, free meals in a restaurant and transfer

When a flight is delayed, passengers' rights include receiving a free hotel room if more than eight hours have passed since the flight was canceled during the day or six hours at night. The airline is also required to pay not only for the room, but also for meals in the restaurant and transfer. It should be clarified that the night time starts at 22:00, and the morning time starts at 6:00.

Services provided by various airlines

When a flight delay occurs, the rights of passengers on different airlines may differ slightly. For example, Aeroflot, in addition to a free hotel room, provides its passengers with free luggage storage at the airport. Another company, KrasAir, pays not only for the room and transportation of passengers to it, but also for three meals a day.

Financial compensation

If a flight is delayed, passengers' rights include receiving compensation in the amount of twenty-five percent for each hour of waiting for the next flight. To receive money, you must have a special note on your ticket about the flight cancellation. You can obtain this stamp from an airline employee.

When an unscheduled flight delay occurs at the airport, the passenger's rights also include receiving all of the above services, except for paying for three meals a day, completely free of charge.

Don't wait - act!

Do not think that airline representatives will run after every passenger, apologizing for the flight delay and providing their full range of free services. If you do not want to spend a day, or even more, at the airport without normal food and comfortable conditions, you should take some actions yourself in case of a flight delay:

Find the administrator at the airport and take from him a document indicating the reason for the flight cancellation and a stamp with the actual departure time.
Watch the time: after four hours, the airline is obliged to provide you with a hot meal, and if the flight is delayed by more than eight hours, a hotel room and transfer. If the airline refuses to provide these services, pay for everything yourself, but under no circumstances throw away the receipts.

Flight delay: passenger rights. Arbitrage practice

After you have waited for the next flight and arrived at your destination, write a claim to the airline, attaching as evidence all the checks and documents necessary for payment of compensation. If the airline ignores the claims made, the passenger’s rights include filing an application in court. As shown arbitrage practice, if you provide receipts for any unscheduled expenses you incurred due to a flight delay, be it food, medicine, missed out on pre-paid excursions, or a canceled business meeting, you will be reimbursed with an amount that fully covers the expenses. You have enough time to submit claims and go to court - six months. During the same time, it reviews the claims and, if agreed, pays compensation. It is better to have a claim with all documents, receipts and photocopies in duplicate.

Use free services as needed

Of course, if there is a flight delay, and the airline is decent and does not abandon its responsibilities, you have the right to order at least a suite and dinner in the most expensive restaurant, but then it is you who will have to prove in court that this was a measure of necessity that should pay the carrier. Therefore, it is best to get by with a very ordinary hotel room and an inexpensive restaurant. One way or another, you can pull off such a scam with a luxury room only if the airline itself does not organize a hotel stay and meals for all passengers from the rescheduled flight. Otherwise, no one will pay for your whims.

Charter flights

It is a mistake to believe that the above rules apply only to regular flights. Not at all. Delays often occur. Passenger rights in this case provide exactly the same as in the case of a delay in a regular flight: free use of lounges, soft drinks and hot meals, two free calls or two e-mails, luggage storage at the airport, a free room at hotel and transfer, payment of monetary compensation. The exception is the USA: there passengers charter flights and small aircraft no fines are paid.

Most charter flight delays occur because the airline doesn't have enough reserve planes to fly passengers on, so people have to wait for their flights.

Overbooking

It is no longer a secret to many that airlines sell approximately five percent more tickets than available seats on board. This happens for one simple reason: the same five percent of passengers who booked seats do not show up on the plane - they change their ticket at the last minute or are late. That is why, in order not to send the plane half empty, airlines resort to such a scam. However, the opposite also happens: sometimes all passengers who have reserved seats appear at once. In this case, the carrier is looking for so-called volunteers who agree to fly on the next flight, and the company will provide them with a voucher or bonus amount. The carrier can also provide a voucher for a free hotel room, transfer and meals depending on the flight waiting time.

If there are no volunteers to take off on the next flight, those who booked seats later than others are forcibly disembarked from the plane. In the United States, passengers affected by overbooking are provided with compensation, the amount of which varies from the cost of an air ticket to three hundred dollars. When overbooking, EU countries provide passengers with the same services as in case of a flight delay.

If, due to problems with your flight, you find yourself in a foreign country, but because of an expired visa you are unable to get out into the city, feel free to contact the administrator with a request to call the immigration service and get an “emergency visa”. It is issued for forty-eight hours in special force majeure circumstances. It's hard to get, but it's worth the try.

Luggage problems

After notification of flight cancellation, the administrator or airline employee takes passengers to the exit and provides instructions: talks about meals, hotel accommodation if necessary, free phone calls and other technical issues. If you need to retrieve your luggage because you are heading to your hotel or simply leaving the airport, please notify your airline representative. Usually the luggage is sent to the belt, from where it can be easily collected. If there were no items in the arrival area, then most likely the carrier has already sent them on the next flight. Again, contact the airline representative to clarify this misunderstanding and receive your luggage. If it turns out that it is lost, the airline will pay compensation in the amount of its full cost.

Will the money for the hotel room be refunded?

Many passengers have a completely logical question: will the daily cost of accommodation in a hotel, the room in which was booked in advance and not used due to flight cancellation, be refunded? Answer: yes. When you arrive at the hotel, you can request a refund for a night's stay in the room.

Problems with air transportation often affect the quality of rest of our tourists. Increasingly, you can hear about blatant cases of delays or cancellations of flights by seemingly quite large and well-known airlines. For example, the recent problem that arose among tourists with VIM-Avia caused a lot of noise. Of course, you can talk a lot about who is to blame for this, speaking on lengthy topics, but it is worth remembering that first of all, living people suffer from this, who have planned their vacation or are forced to fly to another city or country due to some family circumstances . And these people may be hoping that they will get on another connecting flight to continue their onward journey. But suddenly they find out that their flight is canceled or delayed, and it doesn’t matter whether it is direct or charter. What should they do in this case, what steps should they take? How to get compensation for a ruined vacation?

It is difficult not to get confused in such a situation, especially if it happened to you for the first time, or your flight was a connecting flight, or you were tied to the time of your arrival. But it is worth remembering that your plane ticket is nothing more than an agreement with this airline, which has undertaken to deliver you, as a passenger, to the point of the planet you need and at the time you need, otherwise, it undertakes to take care of its passenger, if circumstances did not go according to plan.

Every passenger should know that Civil Code The Russian Federation stipulates cases when the air carrier is not responsible for cancellation or delay of a flight, these are: various natural phenomena - fires, snow drifts, hurricanes, floods; non-flying weather; sudden military action; complete cessation or restriction of cargo transportation in a number of directions; in some cases, during a strike by airline or airport personnel, in the presence of malfunctions that pose a threat to the life and health of air passengers. In all other cases, the fault lies with the airline that violated its obligations under the contract.

First, let's take a closer look at what happens when a direct or charter flight is canceled by an airline.

- The flight may be canceled several days before the plane departs for its destination.

In this case, the airline traditionally offers passengers several ways to solve the problem of canceled flights: an alternative to flying on another route of the same air carrier or a flight from another company, but the destination remains the same.

The passenger has the right to demand a full refund of the cost of his air ticket. For example, if you purchased one air ticket for a flight with transfers, then you are required to refund the amount for the entire route. If a passenger bought two tickets, for example, Moscow-Barcelona and separately Barcelona-Valencia, and the first flight to Barcelona was cancelled, then you will only be refunded the amount spent on the air ticket from Moscow to Barcelona, and you will need to return the ticket from Barcelona to Valencia at normal rates. If the cancellation of the flight affected the second part of the air travel - Barcelona-Valencia, and no alternative options were provided to you, but the trip has lost its meaning, then the air carrier is obliged by law not only to refund the money for the air ticket to Valencia, but also to fly you back to Moscow for free . Regarding the refund for round trip tickets, you will be able to get a refund of their full cost if the flight is canceled and if you purchased them not separately, but as a “round trip”, that is, two tickets on a single form.

- The flight may be canceled or delayed when the tourist is already at the airport.

The airline is required to give you clear information about the reason and time for which the flight was delayed. You have the right to demand this information from an employee of your airline, and he is obliged to offer tourists options for their further actions. Often, an airline employee makes a proposal to transport tourists to their destination on another aircraft or on a flight from another carrier. And provided that the air carrier is at fault, this flight will be free for the tourist.

Not all passengers who have suffered moral and financial problems due to canceled or delayed flights are aware of their rights to receive compensation. This compensation varies depending on the timing of the transfer and cancellation of the flight, as well as the distance to the desired point. If the airline is at fault, it is legally obligated to give the passenger three percent of the cost of his air ticket for every hour he spent waiting, as compensation for the flight delay. This is stipulated in Article 28, paragraph 5 of the Law “On Protection of Consumer Rights”. In addition, pay as a fine twenty-five percent of the minimum wage for each hour of waiting, but this amount cannot exceed half the price of the air ticket. No other additional compensation is given to canceled passengers when flights are cancelled, but every tourist has the right to have the amount of their tickets refunded or exchanged for a similar flight.

Rights of a tourist passenger when a flight is delayed for more than two hours:

Making two phone calls or sending two emails; - you are required to provide free drinks; - if you have children under seven years of age with you, then you must be given free access to the mother and child room.

Tourist rights when a flight is delayed for more than four hours:

The passenger must be fed a free hot meal, and fed every six hours during the day and every eight hours at night.

Rights of tourist passengers when rescheduling a flight by more than eight hours during the daytime and more than six hours at night:

The airline must bring you and check you into a hotel at its own expense, and provide you with a free transfer there and back. According to the law, tourists do not have the right to be placed in the same room with strangers. If the passenger does not like the room provided or the hotel offered, then he can find a suitable option, and the airline must pay an amount that will be equal in price to the initial accommodation option offered to it. A tourist can pay the price difference for the more expensive room he has chosen or pay for his stay in full, but in this case we recommend that you keep the receipt of payment in order to thus return part of the money spent if there are objective reasons for refusing to stay according to the option offered by the air carrier . But, it is worth knowing that if you refuse the room offered by the airline, you lose the right to a free round-trip transfer, but the air carrier is obliged to store your luggage at its own expense.

Where can tourist passengers complain to receive compensation for a canceled or delayed flight?

If there was a cancellation or delay of a domestic direct or charter flight of a Russian company, then claims are considered in accordance with the legislation of the Russian Federation. Passenger complaints against foreign airlines that have not fulfilled their obligations to them on the territory of the Russian Federation are also considered in Russia. But when an airline postpones or cancels a flight abroad, litigation is conducted in the country and according to the laws where this happened, and the place where the air carrier is registered will not play a role.

Claims are submitted by the passenger personally at the airport of departure or upon arrival. When there is no representative office of your airline at the airport or its employees are not on site, the claim is submitted through the airline’s website. Although emails can often be ignored, it is better to send your claim by registered mail to the airline, make a detailed list of the enclosed documents and keep a copy of your statement, confirmation of dispatch, as this can be used in legal proceedings if the air carrier ignores you or refuses you compensation. According to our Russian legislation, a passenger has the right to present his claims to the air carrier within six months from the date of cancellation or delay of the flight.

I would like to touch on another important point for tourists, which is very topical for Moscow airports. Very often, passengers are taken to an airport different from the one indicated on their ticket. In this case, the airline is obliged to deliver the tourist passenger to his desired destination using free transport. And this rule applies to all airports in the Russian Federation.

In this article we will look at the types, differences, and differences between charter flights and regular scheduled flights.

Traveling abroad has become an integral part of our lives. However, many tourist destinations still remain expensive for the majority of citizens of our country. Therefore, charter flights are in great demand. After all, the cost of tickets for this type of air travel is much lower.

We will look at what types of charter flights there are, what their advantages are, and whether they can be used to travel abroad. In addition, we will analyze how and where you can purchase a ticket, and what meals carriers can offer passengers.

What is a charter flight: types, are there international ones?

The term “charter” means an agreement between a transport company and a charterer that allows the carriage of passengers. As a rule, the duration of the contract is one-time or regular. Charter flights are:

Marine
River

There are several types of such transportation:

Shuttle (an airplane or ship delivers one group of passengers and picks up another)
With layover (the duties of the captain or pilot include: delivering people to the place of arrival, waiting for the expiration of a tourist package, transporting passengers in the opposite direction)
Split (this is a combination of both charter and regular modes of transportation; people travel from remote points of their place of residence to the main airport and then continue on a regular flight)

Charter flights may be classified based on the location of their final destination. Therefore, they distinguish:

International
Domestic (when transporting within one country)

Often, charter flights are the only way to reach your destination. Therefore, most large travel companies purchase the service seasonally. Thus, it is possible to reduce the cost of the ticket, which means that the price of the ticket will not change.

How does a charter flight differ from other regular flights: explanation

Charter flights have several distinctive features compared to regular ones. The main ones are:

No classes (all passengers fly under equal conditions)
Seat size (they are narrower on charter flights)
Departure is late and delayed (in case of an unforeseen situation at the airport, regular flights are released first)
Unplanned change in departure or arrival time
No possibility of early booking
Affordable price

No transfers
If the trip is cancelled, the ticket cannot be returned and its cost will not be compensated.
Bonus points for cooperation with the airline are not awarded
Need to adapt to flight schedules
Meals may be extensive, minimal or even absent, since this service is ordered by the company that provided the travel packages

Charter flights are not always inconvenient. After all, with their help you can get to almost anywhere in the world at a minimal price and without the need for a transfer.

How to find out: a charter flight or a regular one?

In order to find out which flight you will take, you need to pay attention to the following factors:

The charter flight number has 4 digits, while the regular flight number has only 3
The airline's website indicates the type of flight provided.
Most popular resort countries have a practice of splitting flights. Therefore, it is necessary to clarify which airport you will be landing at. This way you can understand whether the flight is charter
On websites for searching and purchasing air tickets, it is possible to specify the desired type of flight

If you purchase a ticket through intermediaries, it is necessary to clarify whether the flight will be regular or charter. Since the departure time of the latter may change just a few hours before the one indicated on the ticket. Also, information about charters is displayed on the information board at the airport no earlier than 24 hours before departure.

Why are charter flights cheaper than regular flights? Do they provide food on charter flights?

Everyone knows that the cost of a charter flight is significantly lower. This is due to a number of different factors that reduce the price of air tickets. The main ones include:

Full payment of ticket prices for all passenger seats(because the Travel Company rents transport for a certain period of time, then the total cost of the service is calculated as a percentage for each of the clients who purchased a tourist package and went on vacation on this flight)
Lack of regular long term implementation of transportation (due to this, the need for daily technical inspection and maintenance of the aircraft is reduced)
For charter flights, as a rule, aircraft of earlier models are used
A large number of passengers (since the seats are narrower, the plane can accommodate more vacationers)
Charter flights are rarely used for long distance travel.

There are also several features regarding passenger meals. The most significant of them are the following:

Meals and menu are chosen by the company renting the vehicle
Drinks and food may be included in full or in part
A travel company may refuse the menu and customers will be deprived of the opportunity to order anything during the entire time they are on the road.

Therefore, it is necessary to check with the travel agent whether meals are provided on board the plane, as well as how long the flight will last.

What’s bad about charter flights, how often are they delayed and how long can they be delayed?

Despite the low cost and lack of transfers, charter flights have a number of negative characteristics. These include:

Inability to exchange a ticket or get a refund
Frequent flight delays
Early booking not possible
It is impossible to predict whether the power will be turned on
It is impossible to choose a seat in advance, since tourists occupy them on a first-come, first-served basis
All passengers have equal conditions and you cannot buy a business or first class ticket

It is also impossible to say exactly how much the landing or arrival of the plane may be delayed. After all, the delay occurs not through the fault of the crew, but in the event of emergency situations at the airport. Therefore, if a long-term technical inspection, hacker attack or breakdown occurs vehicle, regular flights are the first to land and take off. As a rule, charter flights are delayed no more than 6 hours.

Where can I find out information about delays of regular and charter flights?

In order to find out about a delay in boarding or arrival, you need to check the information by choosing one of several methods. Data on charter and scheduled flights is updated daily on the following media:

Electronic scoreboard at the airport
Website of the aviation company whose services you use
On the website of the Federal Air Transport Agency
At airline information desks at the airport

Also, if you purchase tickets through intermediaries (travel and legal agencies), you can contact the specialist who issued the travel document in your name.

How to buy tickets for a charter flight?

To purchase a ticket for chartered flight You can use the company’s services or make a purchase yourself. The following may act as intermediaries:

Travel agencies
Law firms
State and regional travel agencies
Tourist operators
Aviation ticket offices

In order to buy a travel document without intermediaries, you need to issue a ticket on the website of a company specializing in charter flights. The most popular carriers in Russia are:

Azur Air
Russia
Meridian
Royal Flight
Gazpromavia
I fly Airlines
Izhavia
Grozny-Avia
Nordwind Airlines
Jet Air Group
Severstal Airlines
Kosmos Air Enterprise
Lukoli Avia

These companies operate charter flights from all over Russia and cover various destinations:

Domestic transportation
Flight to European and CIS countries
Southern resorts
Asian countries
North Africa

After the process is completed electronic registration The virtual ticket must be printed on office paper and presented to airport staff if necessary.

How do I find out the ticket number? Is it possible to return tickets for a charter flight?

In case of cancellation of a charter flight ticket, the following factors must be taken into account:

When returning a travel document, the airline does not compensate for its cost.
If you cancel your trip, you will not be able to exchange your ticket for another date.
The ticket can be transferred to another person (however, you will need to contact the agent or airline to notify and replace the passenger’s data)

To find out your travel document number you need to:

Print the form on paper or save it electronically
Pay attention to the upper corner on the right side
Under the black hologram there is a number consisting of 13 digits
You will find the same number at boarding pass after the “e-Ticket” marking
This 13-digit code is the ticket number.

Each of us independently decides which airline services to use, as well as which type of flight will be more convenient. Of course, the advantages of charters are obvious: low cost, regular flights, no division of passengers into classes, the ability to get to anywhere in the world without transfers and problems with luggage. However this type The flight is suitable for those who are not in a hurry to attend important meetings and business meetings, since such flights are most often delayed, which can create a lot of discomfort and further inconvenience.

Video: Description of charter and regular flights

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Delays of charter flights have become regular; Rosaviatsiya records from three to 13 such cases every day. The day before, Azur Air delayed a charter from Domodedovo to Vietnam for 14 hours, and Ikar Airlines delayed its flight from Novosibirsk to Cam Ranh for 16 hours. To improve the air transportation market in the tourism segment, federal departments can transfer charter flights to regular status.

This tourist season, Rosaviatsia records at least 3-4 charter flight delays every day. passenger transportation for more than two hours. On some days, more than ten flights are delayed. According to the Federal Air Transport Agency, 13 charters were detained in Russia on August 6.

In the first days of August, Azur Air took first place in the number of delayed charters. On August 1, the air carrier delayed one flight, on August 2-3 - five, and on August 6 - six, including a flight from the Moscow Domodedovo air hub to Nha Trang (Vietnam), delayed for 14 hours.

According to the schedule, the departure was supposed to take place on August 5 at 15.25, but the flight was first postponed to 20.45, and then postponed every hour. Desperate passengers on the delayed flight tried to block the same airline's flight to Antalya at 4.30am. According to news agencies, people chanted: “Help, shame on Azur Air.”

The Federal Air Transport Agency notes that the reason for the delay was the malfunction of the aircraft and its forced replacement. On the same day, two more Azur Air flights to Turkey were delayed at Domodedovo (more than 12 hours each) - also due to aircraft malfunction.

The departure of the charter flight "Novosibirsk - Antalya" of Royal Flight airlines is delayed by 9.5 hours due to a malfunction of the aircraft.

According to the schedule, the Boeing 757 was supposed to take off from Tolmachevo airport on August 7 at 8:00, but has not yet departed for Turkey. Now the estimated departure time has been moved to 17:30, according to the airport’s online board.

“They don’t even announce the landing. We checked in at 12 noon and went through all customs and inspections. And from now on we sit in the waiting room.<…>They first gave us an exit number, then removed it. They write: “Delay,” one of the charter passengers told NGS.NEWS.

According to her, there are many passengers with children in the waiting room. “There are no very small ones, infants - from 1.5–2 years and older. They have already eaten all the chocolates from the machine, drank all the soda, chips and all that, because the children are hungry - they arrived in the morning. No food has been provided yet,” said the passenger. Already in the afternoon, tourists were offered soft drinks - as a result, a queue lined up for water.

The Ministry of Transport of the Russian Federation, together with the Federal Air Transport Agency, is developing a package of bills that will systematically solve the problem of disruptions of charter flights during the high tourist season, the Izvestia newspaper reported on Tuesday, citing a source in the aviation industry.
As the newspaper writes, the new measures will be aimed at “preventing the creation of conditions for delays and cancellations of charter flights carried out on orders from tour operators.” They will also involve a tougher response from the aviation regulator and “the inevitability of punishment for air carriers that fail.” According to Izvestia, the departments also plan to finalize the mechanism for canceling airlines’ permission to operate international charter flights.

"One of the initiatives that is already being discussed is the introduction mandatory requirement airlines are required to provide Rosaviation with information on the planned volumes of charter passenger transportation... There is a discussion going on about the possibility of abandoning the practice of transporting tourists to popular leisure destinations on charter flights chartered by large tour operators. But so far there is no clear opinion on the advisability of this step,” the publication writes.

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