Grand bahia punta. Grand Bahia Principe Punta Cana – Reviews. Hotel services

Introductory provisions and terms

The Two Bananas company offers travel services, including excursions, tours, trips, visits, recreational and cultural. Any individual accessing the Site and accepting these Terms and Conditions is a “Buyer”. Hereinafter, “Two Bananas” and the Buyer will be collectively referred to as the “Parties.”

By using the Site, the Buyer agrees to these Terms and Conditions, which immediately enter into legal force at the moment of starting to use the Site.

Any booking made on the Site through the booking form, email or other communication sources provided in the Contacts section automatically means the Buyer’s full agreement with these Terms and Conditions and his obligation to pay the full cost of the Services he has booked.

If you do not agree to these Terms and Conditions, please do not access or use the Site.

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The Buyer may use the Site solely for personal, non-commercial purposes and/or to request a reservation for the Services offered on the Site. Buyer agrees not to use this site to make speculative, fraudulent or false inquiries. The Buyer also agrees not to use robots or other automated means on the Site.

The terms and conditions may be supplemented, changed and published in modified form on the Site at any time and without additional notice.

1. Booking Services

1.1. Booking of Services and the procedure for their confirmation between “Two Bananas” and the Buyer are made electronically, starting from the moment the Buyer sends a request to book an excursion or service. By submitting a booking request, the Buyer understands and accepts the Services as described on the Site and accepts these Terms and Conditions.

1.2. The Service booking process includes the following steps:

“Two Bananas” accepts the application and checks the availability of the date of interest to the Buyer;

After the Parties agree on the dates, “Two Bananas” sends the Buyer instructions on how to pay for the Services (if payment is not provided upon the day of the service or excursion);

The Buyer undertakes to confirm the reservation by making 100% payment for the cost of services, unless otherwise agreed by the Parties.

1.3. The reservation is considered completed when “Two Bananas” sends a reservation confirmation by email or other means of communication to the Buyer.

1.4. Prior to completing a booking, the Buyer must disclose any specific needs and services that may be required due to his or her physical condition, otherwise Two Bananas does not assume any special obligation, liability or compensation in relation to such Buyer's needs.

2. Cost and payment

2.1. Prices on the Site are indicated in dollars and if, by agreement of the Parties, the Buyer makes part of the payment on the day the Services begin in another currency, the cost of the Services will be calculated at the rate of the National Bank of the Dominican Republic on the current date.

3. Rights and obligations of “Two Bananas”

3.1. "Two Bananas" undertakes:

Make these Terms and Conditions available to the Buyer by publishing them on the Site.

Provide the Buyer with confirmation of booking of the Services by email or other means of communication after receiving payment for the Services.

Provide the reserved and paid Services in accordance with their description presented on the Site.

Inform the Buyer that Two Bananas is not responsible for services and products provided by third parties.

3.2. "Two Bananas" has the right:

Change the schedule, route or sequence of visits to attractions due to unforeseen, unavoidable or other similar circumstances.

Terminate the provision of Services if the Buyer makes their provision difficult or impossible through rude or indecent behavior. If the “Two Bananas” guides assess the Buyer’s behavior as inappropriate and disturbing the order in places of visit, especially religious and cultural ones, such Buyer will be denied further provision of Services without reimbursement of his expenses and compensation for the cost of the Services.

4. Rights and obligations of the Buyer

4.1. The buyer undertakes:

Agree to the Two Bananas Privacy Policy, booking, payment and cancellation policies as set out in these Terms and Conditions.

Provide the information necessary to make a reservation.

After receiving a booking confirmation, check the information specified in it, and if errors are found, inform Two Bananas immediately.

Purchase travel insurance for the duration of your visit Dominican Republic.

Pay the full cost of the booked Services on the day of the excursion or service.

Arrive at the meeting point with the Two Bananas guides without delay.

It is your personal responsibility to be physically able and willing to participate in any activities/activities included in the Services booked and to wear appropriate clothing.

Conduct yourself in a manner that is appropriate and respectful of local laws and customs.

Take care of personal belongings independently, because “Two Bananas” is not responsible for the safety of the Buyer’s personal belongings.

Compensate immediately and on the spot for any damage caused to “Two Bananas” and/or third parties during the provision of Services, if the Buyer is responsible for causing such damage.

4.2. The buyer has the right:

Receive Services in accordance with their description on the Site, booking confirmation and these Terms and Conditions.

5. Cancellation, modification of conditions and termination of Services

5.1. Cancellation or modification of Two Bananas Services:

5.1.1. “Two Bananas” may cancel the provision of Services in whole or in part due to circumstances that arose against the will and desire of “Two Bananas”, and which cannot be foreseen or avoided (force majeure), including declared or actual war, civil unrest, acts of government authorities , sanctions, epidemics, blockade, earthquakes, floods, fires and others natural disasters and other similar phenomena that prevent “Two Bananas” from fulfilling its obligations.

5.1.2. “Two Bananas” reserves the right to change the date or time of the start of the provision of Services, as well as the right to change the route, in the event of unforeseen circumstances specified in clause 5.1.1., without incurring obligations to pay compensation and damages to the Buyer.

5.1.3. If the provision of Services was interrupted due to the occurrence of circumstances specified in clause 5.1.1., “Two Bananas” has the right to withhold payment for the Services actually rendered.

5.1.4. If “Two Bananas” cannot complete the provision of Services due to the occurrence of the circumstances specified in clause 5.1.1., then, at the request of the Buyer, “Two Bananas” may reimburse the Buyer part of the amount paid for those Services that were not provided, according to Two Bananas calculations.

5.1.5. "Two Bananas" may terminate the provision of Services without paying compensation to the Buyer if the Buyer makes it impossible to provide the Services through rude and inappropriate behavior. In addition, in this case, the Buyer is obliged to compensate damage caused to “Two Bananas” in the amount of the full cost of the Services and other losses.

5.2. Cancellation of booking and provision of Services by the Buyer:

5.2.1. The Buyer has the right to cancel the booked Services. Cancellation is made by sending a message by email or other means of communication specified in the contacts section. A previously unpaid excursion must be canceled at least two days before it takes place. If the excursion or service has been paid for in advance (as required internal rules company and a cooperation agreement with the contractor “Two Bananas”), a 100% refund is possible if there is a valid reason for canceling an excursion or service, as well as informing “Two Bananas” in advance (at least 4 days).

5.2.2 If on the start date of the tour/trip the Buyer does not appear at the appointed time at the meeting point, then “Two Bananas” reserves the right to withhold the full cost of the Services.

6. Responsibility of the parties and resolution of disputes

6.1. For all issues not regulated by these Terms and Conditions, the Parties agree to be governed by the laws of the Dominican Republic.

6.2. Any complaints from the Buyer must be voiced to the leaders, guides or managers of “Two Bananas” immediately and must include arguments regarding the inconsistency of the Services described on the website and the Services provided to the Buyer. The Buyer agrees to cooperate with Two Bananas and wait for its justified complaint to be resolved locally, and to accept the proposed solutions to continue providing the Services. If the Buyer’s complaint cannot be resolved immediately and on the spot, then the Buyer has the right to send it along with documents confirming his innocence, by email or other means of communication. Two Bananas will consider the complaint within a reasonable time and in accordance with these Terms and Conditions. Return Money, after consideration of the complaint, can be carried out in an amount equal to the unprovided part of the Services, according to the calculations of “Two Bananas”, but cannot exceed the full cost of all Services provided.

6.3. "Two Bananas" is not responsible for services/products provided by third parties.

6.4. "Two Bananas" is not responsible for injuries, damages, losses, accidents, delays or deviations from the schedule, expenses or other problems incurred by the Buyer in connection with the violation of obligations on the part of hotels, transportation companies or other companies and persons providing services, included in the Services purchased by the Buyer.

6.5. If any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable under the laws of the Dominican Republic, it will be deleted from the Terms and Conditions and the remaining provisions of the Terms and Conditions will remain in full force and effect and continue to be binding.

Punta Cana , Dominican Republic

Hotel Grand Bahia Principe Punta Cana

The luxury hotel complex Grand Bahia Principe Punta Cana 5* consists of two hotels Bahia Principe Bavaro and Bahia Principe Punta Cana of the Bahia Principe Club Premier, which is located a short distance from the beach. The Grand Bahia Principe Punta Cana 5* hotel offers its guests a carefree holiday on a gorgeous snow-white beach. The professional animation team of the Grand Bahia Principe Punta Cana 5* hotel conducts daytime entertainment programs at the main pool and on the beach, and evening shows take place at the Tropicana Theatre. Large territory, comfortable rooms, excellent food and a lot of entertainment will be provided to guests of the Grand Bahia Principe Punta Cana 5* hotel unforgettable vacation in a tropical paradise. For the convenience of moving guests, a bus runs around the territory of the Grand Bahia Principe Punta Cana 5* hotel. Hotel Grand Bahia Principe Punta Cana 5* is perfect for family vacation with children, as well as for wedding ceremonies and banquets.

Location of the Grand Bahia Principe Punta Cana Hotel

Hotel Grand Bahia Principe Punta Cana 5* is located 20 km from Punta Cana Airport and 70 km from La Romana Airport, on the Atlantic coast.

Rooms at the Grand Bahia Principe Punta Cana Hotel

The Grand Bahia Principe Punta Cana 5* hotel offers its guests luxurious rooms of various categories, equipped with all modern amenities, conducive to a comfortable and carefree holiday.

Junior suite

Rooms located at the greatest distance from the beach. The room has a balcony or terrace, 1 double or 2 single beds, air conditioning, ceiling fan, TV, coffee maker, iron and ironing board, bathroom with bathtub and bath amenities, hair dryer, magnifying mirror, minibar.

Junior suite superior

297 rooms with an area of ​​43 sq. m. The room has: a balcony or terrace, a bedroom with 1 double or two single beds and a separate living area, a sofa, air conditioning, a ceiling fan, a TV, a coffee maker, an iron and ironing board, a bathroom with a bathtub and bath amenities, a hairdryer, magnifying mirror, minibar.

Club golden

384 rooms with an area of ​​43 sq. m., are located closest to the sea. Features: balcony or terrace, bedroom with 1 double or 2 single beds and separate living area, sofa, air conditioning, ceiling fan, TV, coffee maker, iron and ironing board, bathroom with bathtub, separate shower, bath amenities, hair dryer, magnifying mirror, minibar, safe, telephone. Guests of these rooms are additionally provided with: separate registration, free in-room safe, bathrobes and slippers, beach towels in the room, 24-hour room service, turndown service, Internet access and 4 dinners in a’la carte restaurants during their stay.

Restaurants, bars

For the comfort of guests, the Grand Bahia Principe Punta Cana 5* hotel has 3 restaurants offering buffet meals, as well as 7 a'la carte restaurants: Mexican, Italian, Japanese, French, Mediterranean, grill restaurant, and a restaurant , offering a variety of seafood dishes.

The restaurants of the Grand Bahia Principe Punta Cana 5* hotel have a strict dress code.

During the day, guests of the Grand Bahia Principe Punta Cana 5* hotel can have a pleasant time in 10 bars offering a large selection of soft, alcoholic and non-alcoholic drinks and light snacks.

Swimming pools

Guests of the Grand Bahia Principe Punta Cana 5* hotel can refresh themselves and swim in 2 swimming pools with fresh water and a section for children.

For business

For guests, the Grand Bahia Principe Punta Cana 5* hotel has an equipped conference room that can accommodate up to 300 people.

Hotel services

• laundry
• shop
• car rental
• Internet
• Internet cafe
• conference hall

In the room

• room service
• telephone
• TV
• free minibar
• tea and coffee set
• coffee machine
• paid safe in the room
• robes, slippers
• individual air conditioner

Entertainment

• animation
• disco
• casino

For children

• kids club
• animation for children
• disco for children
• Children's swimming pool

Sport

• sports/gym
• tennis courts
• aerobics
• Beach volleyball
• non-motorized aquatic species sports
• mini golf

beauty and health

• cosmetic procedures
• SPA-center
• jacuzzi
• massage
• sauna

Beach of the Grand Bahia Principe Punta Cana Hotel

First line of the beach. Sand beach, belongs to the hotel. Entrance to the beach, sunbeds and canopies is free. The entrance to the sea is gentle.

So let's start - dates 7.01.14-17.01.14 - operator Travel Professional Group (TPG), tour operator Manzana, flight Rose of the Winds-charter, hotel Gran Bahia Principe Bavaro, insurance from Travel Professional Group - European Travel Insurance....More ▾ So let's start - dates 7.01.14-17.01.14 - operator Travel Professional Group (TPG), tour operator Manzana, flight Rose of the Winds-charter, hotel Gran Bahia Principe Bavaro, insurance from Travel Professional Group - European Travel Insurance.
Family composition - 2 adults and 2 children - 6.5 and 1.8 years old.
The flight from Kyiv was delayed by 40 minutes, but we were there even an hour earlier than our arrival time.
Group transfer and we were at the hotel reception around 11 am - we checked in at 5 pm - the last ones!
So, it all started from the reception)
Background:
The hotel area consists of 5 hotels - Gran Bahia Principe Ambar, Gran Bahia Principe Esmeralda, Gran Bahia Principe Bavaro and Gran Bahia Principe Punta Cana Gran and Bahia Principe Premer - the hotel extends deep into the island, so the hotels are located as if one after another - that is, first luxury Ambar and Esmeralda, then mirror Bavaro and Punta Cana and the latest Premier.
In November, on the advice of the operator (not Manzana), I booked Bahia Principe Premer as a children's hotel, which has a “children's” package in the rooms in the form of bathrobes for children, milk in the minibar and small similar items for children.
But we couldn’t find reviews about this particular hotel in the Gran Bahia Principe chain... A month before departure, we finally found a review that said that the hotel was located on the territory of the chain, but it was the furthest to the road, that is, it was about 20 minutes from the ocean on foot, and trains often travel, but we considered that with a stroller this is not a very convenient option for us and turned to the tour operator with a request to replace the Bahia Principe Premer hotel with the Gran Bahia Principe Bavaro hotel, which is located in close proximity to the ocean and a 5-7 minute walk to it) The tour operator, having requested available seats and charged us an additional payment of about $900, rebooked the hotel for us. (As it turned out on the spot, the rooms in these 2 hotels cost the same - and it’s just a lottery where they will put you - many gave 100-200 dollars at the reception and they were moved to the Gran Bahia Principe Bavaro hotel) - the advantage is proximity to the beach, the main restaurant and the rooms themselves are newer - a four-poster bed, plasma and good new plumbing)
The voucher clearly states the name of the Gran Bahia Principe Bavaro hotel and the name of the Family suit room, but at the reception we were immediately given Premier bracelets (even before check-in - for visiting restaurants) with which we were not allowed into the main restaurant... we suspected something was wrong and went to investigate... Result - we were told that we had bought a Premier - and that the inscription on the Bavaro voucher did not mean anything and in Bavaro there simply was no Family Suit room category. Or rather, there are, but they are called Superior suit - that is, we have an error in the voucher - which was made by the operator and therefore we are accommodated in the Premier... there turned out to be about 20 of us from Ukraine... at the reception they did not want to hear anything about our additional payments or what was in The name of the hotel is still written on the voucher... the guide of the host party Terramara, Elena, behaved strangely - she did not take any part in the negotiations at all! Having barely called her, she finally arrived - she announced that she had written a letter to Kyiv and was waiting for what they would say, she didn’t even try to talk to the hotel staff. Let me remind you that it was Christmas - a day off and there was a time difference... it was already late evening in Kiev, that is, she knew very well that now no one would solve anything in Kyiv and only she could provide us with at least some assistance in the negotiations, but no - she simply told us about it, turned around and left without even trying to help (((
As a result, we were checked into the Premier at 17-00 as the last and only ones of all with 2 children after a 12-hour flight... By the way, there were no children’s “packages” in the Premier) no milk, no bathrobes - nothing!
Having spent a lot of money and time in the next 2 days on negotiations with Kyiv operators, after 2 nights we were finally moved to the right hotel...
After 2 days, the youngest girl was poisoned, they ate only the maximum possible children's food... they called the insurance number and ended up with the Travel Professional Group company... why? It’s not clear - after all, they called the insurance company... after long songs and melodies they dictated the insurance number to us... they called the insurance company European Travel Insurance back - they told us our coordinates and called a doctor for child 1, 8, stipulating that we had poisoning and the child had vomiting and diarrhea... they said that in 5 minutes they will call back and tell you when the doctor will arrive... After 2 hours (!!!) without waiting for the call, we called back again... again a new operator - 2 hours of clarifying the data and again - “in 5 minutes we will call back and tell you when the doctor will arrive”... And ALL! Not a call...we are experienced parents - we managed it ourselves - and we have medicines at the ready, but the very fact - how is this possible - after all, we need a doctor small child! We made 3 calls for 5-7 minutes each, spending a lot of money on empty talk - we never saw the doctor, we never received a call (((
The next day I got poisoned...the next day my eldest daughter...
We informed our guide about such poisonings - she reacted calmly, said that everyone here is poisoned and almost every 3 of her tourists here were poisoned (((
These are our operators and insurance... the impressions about the quality of service are simply terrible(
Summary about the country itself)
I really liked the Dominican Republic as a country (oddly enough)
Green and bright, very comfortable weather - during our period it rained every day, but in the morning for 5 minutes, the wind near the ocean is sometimes strong, but very warm - it is very comfortable to lie down and for children - it does not float, there are waves, often with small algae - they are actually immediately removed from the beach, but they remain in the ocean) in principle there is no discomfort) the ocean is warm)
There are always sunbeds on the beach - despite the fact that the hotel was full, you can always find a sunbed, naturally, under an umbrella you need to take it at 7 o'clock, but this is also not a problem)
The kitchen...is very monotonous and has a relatively small selection. There is nothing to feed the children - absolutely - in the evening it is impossible to even find mashed potatoes (Everything is breaded and in a bunch of sauces (
The animation is average - it exists, but it’s not really a theater)) whoever wants to will always find something to do)
Very weak children's animation - practically non-existent - children's disco - this is one dull animator and 5 children - although there are hundreds of them in the hotel.
There were no peacocks or other animals walking around the area.
Russians and Ukrainians are often ignored, and at the reception and at the bar, Europeans and Americans are served first - this is very offensive...
So the hotel is a solid 3-4 at a stretch - and all because of the staff - the territory itself, the beach and the rooms are basically good, but the staff, the kitchen spoil everything (
Well, our operators distinguished themselves... we will definitely return to the Dominican Republic to a decent hotel, but without our operators.

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