Aeroflot received a four-star Skytrax rating. Aeroflot receives a four-star Skytrax rating The best European airlines

20.04.2018 09:00

British Skytrax collects reviews from millions of passengers and, based on them, compiles an annual rating of world air carriers. Business Insider talks about European companies that ranked high.

This time, Skytrax analyzed the experiences of almost 20 million passengers from 105 countries. They assessed 325 representatives of the airline industry on 49 parameters - from the convenience of check-in for a flight to the comfort of the seats and the quality of service in flight.

Traditionally, companies from Asia lead the ranking, and the results of 2017 were no exception. The top three leaders in the global list included Qatari, Singapore Airlines and Japan's ANA All Nippon Airways. The last time Skytrax recognized a European carrier as Company of the Year was in 2006, when British Airways distinguished itself. Since then, residents of the Old World have not taken first place.

Even though airlines from Europe do not top the ranking, many of them are still at the top. Five carriers managed to enter the current top 20, one - into the top ten. Who deserved the highest marks?

10.Virgin Atlantic Airways

A country: Great Britain
Place in the world ranking: 33rd

The company is considered the crown jewel of Sir Richard Branson's aviation holding, although in fact his Virgin Group retains only 20% of the shares, and the owner of the largest stake, 49%, is the American Delta Air Lines. Nevertheless, many details remind passengers of the charismatic entrepreneur - from the unusual purple lighting in the aircraft’s cabins to the stylish crew uniform.

9. Aeroflot

A country: Russia
Place in the world ranking: 30's

Although in the West Russian carrier is still sometimes associated with gray-haired pilots flying old soviet planes through the treacherous Russian winter, this image is extremely far from reality. Modern Aeroflot has a fleet of new Airbuses and Boeings at its disposal, and Skytrax at the end of 2017 recognized the airline as the best representative of the industry in Eastern Europe.

8.Norwegian

A country: Norway
Place in the world ranking: 28th

Over the past decade, Norwegian has helped bring economical travel back to the skies. North Atlantic and has become one of the most prominent representatives of commercial aviation in its region. This year, the company won in two special categories for low-cost airlines, earning the titles of the best low-cost carrier in Europe and the best in the world on long-haul routes.

7. Finnair

A country: Finland
Place in the world ranking: 25th

Finnair has moved up two places in the global rankings to become the top airline in Northern Europe. Passengers especially appreciated the level of language training of the staff. The company operates main flights on Airbus aircraft, and regional flights on Canadian Bombardier and Brazilian Embraer aircraft.

6. KLM Royal Dutch Airlines

A country: Netherlands
Place in the world ranking: 22nd

Flagship Dutch carrier enters conglomerate with French carrier Air France and is the oldest continuously operating airline in the world. It is now radically modernizing its fleet, which already includes new Boeing Dreamliners and refurbished Airbus 330-300s with an improved business class cabin.

5.Air France

A country: France
Place in the world ranking: 18th

Although Air France's position in the ranking has weakened somewhat, it still maintains high level service. The company had been struggling with cash and labor issues over the previous couple of years, but that didn't stop it from offering passengers exciting new options, including flights in its signature La Premiere cabins.

4. Austrian Airlines

A country: Austria
Place in the world ranking: 17th

Austrian Airlines, part of the Lufthansa group, maintains its status as the carrier with the best staff in Europe. The company is based in Vienna and operates the updated long-haul Boeing 767 and 777. Economy class passengers particularly appreciate the efficient and prompt service, as well as the wide selection of food and entertainment options on board.

3. Swiss International Air Lines

A country: Switzerland
Place in the world ranking: 14th

The main Swiss carrier emerged in 2002 from the remnants of the bankrupt Swissair and is today owned by Germany's Lufthansa. It was the first in the world to operate the new generation Bombardier C aircraft. Although some passengers found the seats in the economy cabins insufficiently comfortable, almost everyone praised the company for the friendliness of the staff, the range of alcohol and free Swiss chocolate.

The Skytrax company, which specializes in researching the quality of services of various air carriers and airports, has released an annual ranking of the best airlines in the world. When compiling it, the impressions of over 19 million travelers from 105 countries were taken into account. The survey, which covered more than 325 air transport companies, contained 49 parameters, ranging from cabin comfort to quality of service. Here are the top ten airlines in the world, according to a Skytrax survey.

10. Garuda, Indonesia

This air carrier has recently undertaken a large-scale fleet renewal aircraft and significantly improved the quality of service. The pilots were not left deprived either; they were given more comfortable seats.

And Garuda flight attendants received an award in 2017 as the best flight attendants in the world. They received this title for the second year in a row.

9. Hainan Airlines, China

Founded in 1993, Hainan Airlines is the only Chinese airline to be awarded the coveted five stars by Skytrax experts. In three short years, it moved from 22nd place to 9th position in the top of the world's best air carriers. It operates more than 160 aircraft and is rapidly expanding in the Asian, European and Australian regions. Skytrax reviewers praised Hainan Airlines for its responsive service and comfortable business class cabins. The company also earned the title of the best airline in China and received the award for the best airline staff service in China.

8. Etihad Airways, UAE

The Abu Dhabi-based air carrier won awards for the world's best first class in 2017. best places in first class and better service in first class. Some of the features of being on board Etihad include the use of noise-canceling headphones and dimming lighting to keep passengers well-rested.

7. Lufthansa, Germany

IN last years The German airline had to significantly reduce its budget. Fortunately, this did not affect the service and overall quality of service. And for best results, Skytrax recommends adding newer A380s and 748-8s to your fleet.

Lufthansa took first place for best European airline and for its excellent first class restaurant.

6. EVA Air, Taiwan

It was EVA Air that pioneered the creation of premium economy class on the Boeing 777. Skytrax awarded the Taiwanese carrier a prize for the world's cleanest cabins and the most comfortable business class.

5. Cathay Pacific Airways, Hong Kong

Although the Hong Kong-based airline dropped one point from its 2016 ranking, it still maintains its place as one of the most respected air operators in the Pacific region. With a large fleet of Boeing 777-300ERs and high flight frequencies, Cathay is one of Asia's best airlines. Skytrax reviewers are pleased with Cathay's comfortable seats, quality of service, and in-flight entertainment. However, there were also some poor reviews due to congestion and unstable weather at Cathay's Hong Kong base.

4. Emirates, Dubai

Over the past 30 years, Emirates has become one of the world's leading long-haul airline operators. The airline's entertainment system includes a huge selection of films, music and games, on demand and in several languages. Children will also have something to do during the flight; they will be given pencils, coloring books and soft toys.

For 13 years in a row, Emirates has been a leader in the category " best entertainment aboard".

3. All Nippon Airways, Japan

Skytrax awarded ANA employees the title of "Asia's Best Staff", indicating that the airline has demonstrated high quality services in the air and on the ground after greeting passengers at the airport. The Japanese are renowned for their politeness and respect for others, but at ANA customers will find amazingly friendly staff, a positive airport atmosphere, and a pleasant flight experience with folding seats and USB ports, even in economy class.

2. Singapore Airlines, Singapore

In terms of overall quality of service, seat comfort, and attitude of flight attendants, Singapore Airlines typically ranks among the leaders at the World Airline Awards every year.

Personal TVs with big amount entertainment programs and hot towels instead of the usual candy before takeoff are just some of the benefits of Singapore Airlines. The carrier's base is Changi Airport, which has not lost the title to its competitors for five years in a row. best airport in the world according to Skytrax. Singapore Airlines is the best airline in Asia, with awards for the best premium economy class and unrivaled business class seats.

1. Qatar Airways, Qatar

After falling to second place in 2016, the Qatari carrier has managed to regain the title of “best airline in the world”. Reviewers praised the very comfortable seats and interesting entertainment, brightening up long flights.

The airline offers more than 150 destinations worldwide and is constantly expanding its fleet to include the latest generation of long-haul airliners, including the Boeing 787 Dreamliner and Airbus A350. Qatar Airways also won awards for Best Airline in the Middle East and Excellent Business Class.

Top 10 airlines in the world 2017 (Infographics)

: This is a UK-based consulting company that studies the quality of airline and airport services. The company annually compiles a ranking of the top 100 airlines around the world, and being ranked number one is like winning the Oscars in the world of air travel. The rating is based on a survey of passengers: it contains 50 points about all the details of the flight - from the convenience of the website and queues at the airport to the comfort of the seats, cleanliness and temperature on board the plane. 20 million people of 105 different nationalities left their reviews, who expressed their opinions about 325 different airlines - so we think the result can be considered quite reliable.

On 20 June 2017, Skytrax announced the results: Qatar Airways was this year's best airline, winning the award for the fourth time. The airline's triumph did not end there: they also became the best air carrier in the Middle East. They also officially have the world's best business class and first class lounge. Second place goes to Singapore Airlines, they are also the best airline in Asia. The top twenty airlines in the world include Lufthansa, Austrian and Air France. Garuda Indonesia turned out to be the best. In a separate rating for European airlines, Lufthansa is in first place (Russian Aeroflot is in the top ten), and the best European low-cost airline is Norwegian. You can study the entire rating based on all criteria in detail.

By the way, there is alsoairport rating : you can explore where it’s worth coming, even if you don’t need anything in the nearest city, or, conversely,

We all want the best. This also applies to flights, which today have become no less popular means of transportation than trains or cars. When searching, experienced travelers focus not only on the price and fare conditions, but also on the airline itself. Various ratings that are compiled annually by high-status international agencies can also help in choosing a particular carrier. When compiling such lists, a number of factors are analyzed, including reviews from passengers themselves.

A little about the rating

One of the most prestigious awards in the airline industry is the World Airline Awards. The European consulting agency Skytrax has been identifying the best since the 90s of the last century. It is noteworthy that when compiling the rating, the evaluator relies on reviews from passengers all over the world. In particular, the latest survey in 2018 involved more than 25 million people from 100 locations around the world, rating more than 300 airlines.

In general, it is curious that in recent decades, Asian carriers have been pushing European and American leaders out of their leading positions.

The best airlines in the world 2018

In 2018, the company received the “aviation Oscar” Singapore Airlines. Singapore's national carrier has been flying planes for over 70 years. air space peace. From base airport Changi flights operate to more than 60 cities in 30 countries located on five continents. In total, the airline's fleet includes about 120 aircraft, including 19 Airbus A380 (Singapore Airlines was the first in the world to use double-decker aircraft for commercial transportation). The airline has the highest five-star rating according to Skytrax (only a few airlines in the world have five stars).

In second place - " Qatar Airways" A year earlier, the national airline of Qatar was on the first line of the rating. The carrier cannot boast rich history- it has been operating only since 1993, which does not prevent it from actively developing and confirming its weight in aviation. Qatar Airways operates 220 aircraft that fly to Africa, Asia, Europe, North and South America, Australia and Oceania. Route network The company covers more than 150 areas.

Rounding out the top three is another holder of five aviation stars - the Japanese carrier " ANA All Nippon Airways." The company was founded in 1952 and today is the leader in domestic transportation and the second international carrier in the country. Its planes fly to almost 50 airports in Japan (from southern to northern) and to 22 cities in other countries (including Korea, Southeast Asia, China, Europe and USA). In total, ANA All Nippon Airways operates more than 230 aircraft.

The fourth place is occupied by one of the largest airlines in the world - “ Emirates Airlines". Despite its relatively young age (the company was founded in 1985), it has already become the largest company in the Middle East and even ranked first in the ranking of the best airlines. The peculiarity of Emirates Airlines is that its fleet consists only of wide-body aircraft, Boeing 777 and Airbus A380 (the latter, by the way, the airline is the largest operator in the world). In total, the fleet consists of more than 270 aircraft. The number of passengers using its services is growing every year and has already reached 59.5 million people.

A Taiwanese airline made it into the top 5 "EVA Air". The carrier's fleet is small - only 75 aircraft. Nevertheless, EVA Air transports passengers and cargo to several dozen destinations. Planes fly to Asia, Europe, Australia and America.

Another Chinese carrier " CathayPacific"in sixth place in the ranking. It is based in Hong Kong and flies to more than 110 destinations around the world. The airline operates 126 passenger and 20 cargo aircraft. The company was founded in 1946 former pilots Air Force American Roy Farrell and Australian Sydney de Kantsov. Initially, the carrier's headquarters were located in Shanghai, and then moved to Hong Kong. Cathay Pacific also boasts five Skytrax stars.

The only European company in the top 10 is the German flagship carrier. Lufthansa" The company has been operating in the market for more than 90 years (if you don’t take into account a break of several years during wartime (when the air fleet was mobilized) and after the war, when the carrier was blacklisted for collaborating with the Nazis).

Today it has more than 280 aircraft on its balance sheet. The headquarters is located in Frankfurt am Main, based at the airports of Frankfurt, Munich and Dusseldorf - connecting flights are operated through them. By the way, the company’s symbols (the recognizable logo with a crane and corporate colors) have not changed since its creation. And it was Lufthansa that was the first in the world to show passengers movies during long flights.

In seventh place is the fourth largest airline in China Hainan Airlines. Over the quarter century of its existence, it has grown from a small regional company to a large international carrier. Currently, 227 airliners carry passengers by regional and charter flights to about 500 destinations.

National carrier of Indonesia " Garuda Indonesia"received its name from the symbol of the country - the mythical king of birds Garuda. It is one of the fastest growing airlines in the world and another Skytrax five star holder. The airline's fleet consists of 142 aircraft flying domestically and internationally. Asia, the Middle East, Europe and Australia.

Closes the top ten best airlines in the world " Thai Airways" It is the national carrier of Thailand and one of the founders of the influential airline alliance Star Alliance, dating back to 1960. The Thai Airlines fleet consists of 80 aircraft. Passengers note hospitality and impeccable service on board airline aircraft flying in more than 70 destinations in 35 countries.

Top European Airlines

In addition to the global rating, lists of the best carriers by region are also compiled. In particular, recognized as the best company in Europe Lufthansa. The top 5 best airlines in Europe also included Swiss, Austrian Airlines, Turkish Airlines and KLM.

The best carrier in Asia is Singapore Airlines. IN North America is in the lead Air Canada. Among Russian airlines in 2018 was awarded " Aeroflot", which was recognized as the best carrier of Eastern Europe(in the world ranking he is ranked 23rd).

The best low-cost airlines

Passengers who are accustomed to using the services of budget airlines will be interested in the ranking of the best low-cost airlines in the world. The top 10 here looks like this:

1. AirAsia
2. Norwegian
3. EasyJet
4. Jetstar Airways
5. AirAsia X
6. WestJet
7. IndiGo
8. Southwest Airlines
9. Eurowings
10. Scoot

Traveling by plane allows you to travel thousands of kilometers in just a few hours, however, active travelers spend quite a lot of time in the cabin of the plane, and they want it to be pleasant, comfortable and worth its price.

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