Is it possible to exchange an air ticket for another date? How to change an electronic plane ticket. When can you change a ticket without fines or surcharges?

Traveling is an event that it is advisable to plan in advance. If you buy a ticket two months before the departure date, book hotel rooms in a timely manner, you can save a lot, and spend this money on souvenirs or entertainment. You will also be more relaxed and can prepare for your flight in peace. However, at the same time, life is unpredictable, and there are different situations, including those when you have to reschedule your vacation. Family troubles, a cold, preparing a report at work - the reasons are not so important here. As you know, a flight costs a lot of money and simply losing it by refusing a ticket is an expensive pleasure. The question arises: “Is it possible to change a plane ticket to another date?” Moreover, some people are simply unaware of their rights. But with the right approach, you can change the date without spending too much.

Most often, in order to cope with a problem that has arisen, you need to act quickly and without panic. You will need:

1. Passport.
2. Purchased ticket.
3. The Internet and computer are at hand if we are talking about an electronic ticket.
4. Phone if you don't have time to come to the airport.

As you can see, the list is not too long. It is worth understanding that all airlines have a date change service. But in the vast majority of cases you will have to pay extra. How many? This depends on the company’s policy and the established tariff, which can be different amounts in different organizations. Typically, such information is provided on the official website or in the call center, as well as upon request to the manager. However, the amounts cannot be compared with buying another ticket for another date.

There is no need to buy a new ticket, you can simply change the one you purchased.

What to do at the airport?

If you are wondering how to change a plane ticket to another date and are still at the airport, this is the most uncritical situation. Just contact managers or the airline office. Employees will replace the ticket immediately, the whole procedure takes a little time. This method is convenient if very little time has passed since the moment of purchase, you are standing with a ticket in your hands, and you need to fly out urgently.

Online shopping

In the digital age, buying tickets online can be more profitable than at airline ticket offices. Many sites offer discounts and prices lower than at the box office. But here you need to be careful. If you do not purchase a ticket through the official website of the airline, then immediately check whether the resource provides such a service and whether it will cost too much. In most cases, problems can be avoided, but it is better to know in advance. Look for the site where you bought the ticket. Consider the following tips:

• The name of the seller’s website can be found on the itinerary receipt;
• if the resource does not have a replacement form, look for the support phone number;
• take your passport so that you can rewrite the series and number.

At the bottom of the form you need to indicate all your contact information. However, you should understand that if there are several hours left before departure, and it is evening or night, you will still have to go to the airport, because resource support is not always available around the clock.

Important nuances

What will be the amount of penalties? Everything here depends on time. The closer the departure date, the higher the penalty amount will be. However, in some cases, they will change your ticket without any expenses, because in life there are situations that do not depend on a person. These include:

• death of a close relative;
• serious illness due to which you will not be able to fly;
• cancellation of landing due to the fault of the airline;
• changing the class of service from that indicated on the ticket;
• flight cancellation due to the fault of the company or weather conditions.

In the first two cases, of course, you will need to provide a supporting document. For example, a certificate of health or death of a relative.

Is it possible to change not only the date, but also the face?

There are also situations when you not only need to fly out at a different time, but also transfer your ticket, for example, to a relative or friend. What do you do in this case? After all, if you are not flying, it is stupid to simply refuse a ticket. Unfortunately, airlines rarely make such concessions, because a ticket is essentially an official document that evidences a transaction between an individual and a company. It is unlikely that you will be able to save money here. Only a few organizations today practice such a service, but their number is very small. Even if the company agrees to such conditions, you will still have to pay a fine.

Please also note that the cheaper the fare, the more difficult it is to change the ticket basically. If you are flying economy class with a minimum of amenities, then the company does not need the extra headache of finding people for such a cheap flight. In addition, sometimes the fine makes up a large part of the cost of the flight. But when changing the date on your ticket, please note that the fare remains the same. That is, if you purchased business class services, then on another day you must fly in exactly the same conditions.

If you need to replace your purchased train tickets for a more suitable date or for another train heading in the same direction, you can easily do this at the railway station ticket office. However, to avoid unnecessary hassle, you should familiarize yourself with the existing rules.

Remember that the ticket cannot be reissued for another passenger, but children can be replaced with adults - with an appropriate surcharge for the full price. You can exchange paper tickets for an earlier train if there are less than 24 hours left before departure. This rule applies exclusively to ambulances and passenger trains. It is important that the carriage belongs to the same carrier, but you can re-issue a document for travel in a carriage of a lower or higher class.

You can also change seats within the same carriage or arrange new seats in the same composition, but in a higher class carriage - this rule is also relevant for children's seats. Remember that tickets can only be exchanged if the cities of departure and arrival remain the same.

Exchange of electronic tickets

If you purchased tickets in electronic format, you can exchange them only at the railway ticket office. However, if time and opportunities do not allow you to get to the station, you can issue a refund of your travel document online and your desired seats, subject to their availability for booking.

There are a number of restrictions when exchanging electronic travel passes. So, the following cannot be replaced:

• Travel cards without a seat;
• Tickets for international trains;
• Documents purchased outside the Russian Federation and paid for by bank transfer;
• Adult tickets that the passenger wishes to exchange for children's tickets, and vice versa.

When making an exchange at the box office, you will have to pay a special fee for the exchange of each ticket. Commissions of payment systems and other intermediaries that you may have paid during the purchase of an electronic travel pass are not refunded.

It is worth remembering that if you paid for your travel document using a bank card, the money will be returned to your account after some time, which means that when you reissue it, you will have to pay for a new ticket separately. If you have already completed electronic registration, and the train leaves the starting station in less than an hour, you can issue a refund through a claim: for this, at the ticket office you will be asked to fill out a specialized form, and the money will be returned after reviewing the application.

How to return train tickets?

If for some reason you cannot exchange your travel document, do not despair. You can return your old ticket and buy a new one for a more suitable time or date. You can do this online at or directly at the box office.

At the same time, we recommend that you remember that commissions and fees paid upon purchase are not refundable - in any case, you will lose part of the costs. If you purchased a travel pass for cash and return it at the station, the money will be returned immediately. In other cases, the refund may take up to 30 banking days.

The returned document will return to the sales system after a few hours, and if you want to buy it again, but for another passenger, the only available way is to wait for the ticket to appear on the website. At the same time, at any time, “your” place can be purchased by another user.

How to return tickets without problems?

To avoid any difficulties when returning your electronic travel document, we recommend opening the confirmation letter that was sent to your e-mail upon purchase. There you will find a link to the refund page and can return your ticket. When returning tickets at the box office, pay attention to the format of its operation - return or sale. In most cases, you will be able to return and buy a ticket in one window.

Bon Voyage!

If you need to reissue a ticket for a different date or time, contact the place where you purchased it (for example, the airline, travel agency or ticket office) as soon as possible. Sometimes you can reissue a ticket by phone or via the Internet, and sometimes they don’t even require money for it.

When exchanging or returning tickets, the airline may not give you all the money. Moreover, not every ticket can be exchanged or returned. This is especially true for cheap ones, for example, those purchased on sale. More expensive or higher class tickets are easier to exchange, and the fines are lower. Before purchasing, you should carefully read the terms and return policy. If you are not entirely sure that you will fly on this particular day, choose tickets with more flexible exchange conditions.

In some cases, exchanging a ticket may cost more than returning or buying a new one. So compare all the options before making your final decision.

Airlines consider all cases of ticket refunds and exchanges individually. If you are sick or have not been given a visa, the airline may ask you to bring a certificate or document from the consulate. Whether you will be charged a fine depends on the airline's policy.

How to recover a lost ticket

By law, the airline must restore tickets without any problems. If you have lost your ticket, contact the airline's customer support.

What is the compensation for a returned ticket?

The possibility of returning a ticket and the amount of compensation depend on the fare and its conditions, as well as on why you decided to return the ticket. According to the law, when returning a ticket no later than one day before departure, the passenger receives all money back, except for the service fee.

Is it possible to get a refund if the plane has already taken off?

If you miss the plane, in most cases the money will not be returned to you or will be returned, but minus a large fine. Therefore, if you are late, inform the airline as soon as possible: maybe you will have time to return your ticket before departure and get at least part of the amount back.

Some airlines consider failure to show up for check-in to be late for a flight. And even if there is time left before departure, but registration has already ended, you may not get anything back. There are other airlines that accommodate passengers halfway and refund part of the cost of an unused ticket, even if the person did not arrive at the airport at all.

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Typically, the more expensive the ticket, the more likely it is to be returned. But since airlines are not required by law to return money if a passenger is late for the plane, each of them operates differently.

How to change a plane ticket to another date

Usually tourists plan their flight date in advance. By booking hotel rooms in advance, as well as purchasing plane tickets, you can significantly save your family budget. Travelers who have taken care of their vacation several months in advance can calmly prepare for the upcoming vacation and do not worry about the lack of rooms in the chosen hotel or the inability to buy a plane ticket on the appointed date.

But unpredictable situations can delay your upcoming vacation by several days or weeks. Buying plane tickets is not a cheap pleasure, and if you completely abandon the trip, you will end up with a huge financial loss. Therefore, tourists tend to reschedule their flight to another day. Not all airplane passengers know about the opportunity to exchange travel documents with minimal financial losses.

Essential actions

In order to safely change your plane ticket to another date, you need to act without panic and quickly. To do this, you can come to the airport or complete the necessary actions via the Internet or by phone.

To do this, you must prepare the following documents:

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• Passport of a citizen of the Russian Federation or foreign passport (depending on the destination);
• Purchased air ticket (electronic or paper).
• To exchange an electronic ticket, you need Internet access from a mobile or desktop device;
• If you are the holder of a regular paper plane ticket, you can call or go to the airline office in person.

You can change the departure date at any airline. But for this you will need to pay a set amount, and its size depends on certain factors. Each air carrier sets its own rules for air travel, and the fare at which the travel document was purchased also matters.

Actions at the airport immediately after purchase

If you decide on a plane ticket within a few minutes or hours after paying for it, while being at the airport terminal, contact any airline employee. The exchange procedure will take a little time. Even if the plane takes off in the near future, the situation will quickly be resolved in your favor with minimal financial losses.

Buying electronic plane tickets

Purchasing a ticket online is easy and cost-effective. You won't waste time traveling to the airport or ticket office to purchase a plane ticket. Online you can search for promotional air tickets, the cost of which can be reduced by 2 times. If, after purchasing an electronic ticket, you need to change the departure date, you must visit the seller’s website again.

The rules will indicate whether it is possible to exchange an air ticket purchased on this resource. Therefore, study the rules for returning and exchanging an electronic document in advance before paying.

Changing your flight date online is usually easy. You need to find a special form in which all required fields are filled in. Enter personal and passport data correctly so as not to waste time correcting errors. Be sure to include a contact phone number where the service staff will contact you.

The amount of the penalty for changing the departure date will depend on several factors. But the difference between the departure date and the decision to make an exchange is of great importance. The closer the date of air travel, the greater the fine will be. But in certain situations, airlines accommodate passengers halfway and change the departure date without additional charge. These situations do not depend on the person.

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• death of a close relative;
• serious illness of the passenger;
• changing the class of aircraft to a more expensive one;
• flight cancellation due to the fault of the air carrier or due to deteriorating weather.

If you cannot travel by air for the first two reasons, you will need documentary evidence in the form of a death certificate of a relative or a certificate from a hospital or clinic.

Is it possible to transfer an air ticket to another person?

A situation may arise when the passenger for whom the air ticket is issued cannot travel by air, but wants to give his travel document to another person. In such cases, air carriers rarely agree to make an exchange without making an additional payment.

An airline ticket refers to official documents confirming a transaction between a company and an individual. Therefore, you will not be able to give your air ticket to another traveler. But in certain airlines such services are practiced, but payment of a fine is required.

Remember that the less you paid for a passenger seat on board an aircraft, the more difficult it will be to make an exchange or return. Air carriers do not want to look for a replacement for a passenger who is planning to fly in economy class with minimal service. So sometimes the penalty for changing your flight date can be more than what you paid to book your seat on the plane.

You cannot exchange an air ticket if you want to use the services of another air carrier. All exchange procedures are possible within the same airline.

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How to exchange a ticket

Air tickets are exchanged strictly in accordance with airline fare rules.

You can only exchange a ticket for a flight of the same airline that you chose when purchasing the ticket and only for the same passenger for whom it was purchased.

Be careful, some tariff rules prohibit voluntary exchange.

How to change a plane ticket?

You can submit a request to exchange an air ticket by taking one of three actions to choose from:

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By calling on the phone. You will need to provide the reservation, order number or telephone number specified when placing the order;

By sending a letter by email or. The letter will need to indicate the reservation number, order number or phone number specified when placing the order. Be sure to write your desired dates and flights;

By sending an application from your personal account, clicking the “Details” button opposite the order that needs to be changed. Follow the link at the bottom of the “Refund or change of air tickets” page that opens. Write your desired dates and flights.

The customer's consent is required to confirm the exchange. You can confirm your consent either from the phone number or email address specified in the order.

It is better to change your ticket in advance - seats on the plane may be taken away. In addition, the amount of additional payment depends on the availability of seats.

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When performing an exchange operation, in addition to the airline fee, an additional service fee is charged, the amount of which can be clarified with the operator. As a rule, the shorter the time before departure, the greater the airline's fine. It is better to make an exchange more than 48 hours before the ticket departure.

Payment for the exchange will need to be made within 1-2 hours using a bank card via the Internet. After payment, the operator will manually process the exchange and send a new itinerary receipt.

How to exchange plane tickets if you want to change airlines?

Our schedule is extremely easy to install and convenient for your users.

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How can I exchange air tickets?

A long-distance flight is usually planned in advance, but sometimes circumstances force you to replace the purchased air ticket by making adjustments to it.

You will learn in this article how the process of re-booking occurs in the event of a change in the date or time of departure, route or name of the passenger.

Is it possible to exchange air tickets for another date?

Airplane tickets can be either refundable or non-refundable. In the latter case, it is impossible to return such an air ticket and receive the money spent.

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In most cases, carrier companies allow exchange, but upon payment of a certain fee, the amount of which depends on the prices of a particular company and the tariff paid.

You should find out information about whether air tickets can be exchanged on the carrier’s official website. It is recommended that you read the exchange and return rules before making a purchase.

How to exchange another date?

Re-registration is necessarily accompanied by an additional payment of a service fee, the amount of which depends on the prices of a particular carrier.

It is advisable to exchange a ticket if its cost is significantly higher than the fee charged for changing data. You can change not only the departure date, but also the flight departure time or route.

If your air ticket cost less, it would be better to return it and issue a new one.

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Below are the ways you can exchange air tickets:

• through the ticket office;
• using a call center;
• through your personal account on the carrier’s official website;
• with the help of intermediary companies.

It is worth noting that exchange is usually allowed two days before the scheduled departure of the plane. If you contact the company later, re-issuance of tickets will be denied.

The procedure for reissuing tickets through the ticket office

You just need to contact the sales office with your own passport and air ticket. A company employee will independently reissue a ticket for the date you need, if the carrier has flights on that day.

The service is provided after payment of service fees. In some cases, an additional payment may be required to upgrade the fare class.

Re-issuance of tickets using the call center

Tickets can be exchanged in the same way through the carrier’s support service. After contacting the employee, you will need to provide him with your passport details and desired departure date.

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Exchange tickets through your personal account on the carrier’s website

You can also change the departure date or other data through your personal account on the airline’s website. Just log in and find the section regarding ticket returns and exchanges.

Once the system finds your reservation, you can make the changes you need.

Exchange of tickets using intermediaries

There are many websites that provide users with information about flights of various airlines. If you made an order on such a website, you can exchange your ticket using your personal account or calling the support service.

Is it possible to change a plane ticket for another person?

The internal policy of most airlines prohibits the re-issuance of an air ticket to another person. Formally, a ticket (electronic or issued at the carrier’s office) is an agreement concluded between a citizen and a legal entity.

To reissue an air ticket in such a situation, the passenger will have to:

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1. return it at the ticket office where it was purchased, or at the counter of the carrier’s representative at the airport;
2. issue this ticket for another person.

Typically, handing over or returning tickets involves paying an appropriate fine, the amount of which depends on the prices of a particular company.

Exchange procedure

It is enough for a citizen to have a passport with him. The amount of money paid for the ticket will be refunded within a few days or weeks.

The budget carrier Pobeda also provides a convenient service for re-issuing a purchased plane ticket to another person. It is worth noting that this service is paid – rubles for changing the passenger’s name.

In this case, you must contact the call center at least 4 hours before the scheduled departure of the plane or 40 minutes if the exchange is carried out through the ticket office.

How to exchange an electronic plane ticket?

After paying for a ticket issued through the airline’s official website, information about the passenger and the seat he has reserved is entered into the appropriate database.

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An electronic ticket is also an official document, so it can be exchanged in any way convenient for you.

Do I need a replacement if I have replaced my passport?

When booking a seat on an airplane, a citizen must indicate his current passport details - last name, first name, patronymic, date of birth and citizenship.

If any changes have been made to the passport (for example, due to marriage and change of surname), adjustments should also be made to the air ticket. Otherwise, check-in for the flight will be denied.

The process for making changes to a ticket is similar to that described above. It is worth considering that some carrier companies prohibit reissuing an air ticket to another name.

Have you made a reservation using an old passport that has expired? If the document is not replaced with a new one, and the updated passport data is not sent to the carrier in a timely manner, the citizen will be denied permission to fly.

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Find out how to solve exactly your problem - call right now:

How to exchange or return an air ticket

If your plans suddenly change, an air ticket purchased online can be returned or exchanged. But please note that the possibility of returning and/or exchanging an air ticket for another flight or another date is determined by the rules of application and restrictions of the fare you have chosen.

Methods for processing a refund and/or exchange of an air ticket

You can issue a refund and/or exchange of an air ticket in three ways:

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1. Via email

Please note that a refund or exchange of an air ticket is carried out only after repeated written confirmation of this operation. To do this, a corresponding letter will be sent to you at the email address specified when booking, from which you will need to respond.

2. Through the airline

Special offers on air tickets

Read also

Our own guide to buying tickets, air travel and travel in general. With love, for you

• Cashless

You are redirected to your bank’s page to enter a password confirming the operation, usually sent by the bank via SMS to the phone number linked to the card

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How to exchange a ticket

If you want to change your flight dates or travel itinerary, you'll first need to find out if your ticket allows any changes. Not every air ticket can be exchanged. There are certain restrictions depending on the fare rules.

Fare rules

Information on whether it is possible to exchange an air ticket is available in your personal account on the OZON.travel website in the “Personal Account” section. Click on the order number, in a new window with detailed information about the order, click on the link “Terms of application of the tariff”.

Depending on which global reservation system your airline stores seat information in, fare rules will be in Russian or English.

If the information about the ticket fare is in English, find the subheading CHANGES, under which there will be text about the rules for exchanging the ticket. The line CHANGES ARE NOT PERMITTED means that changes are not allowed and in this case it is impossible to change flight dates. If under the word CHANGES there is the phrase CHARGE EUR 30.00, the flight on such a ticket can be rescheduled to another date with a fine of 30 euros for each passenger (it is also possible that a fine will be charged for changing the dates of each flight in the route if it includes several flights).

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However, this does not mean that losses will be limited to 30 euros. According to the airline's rules, you can change a ticket with minimal losses only if there are seats available for the new desired dates at the same fare as the first ticket. For example, in economy class there may be about ten fares. If there are no more seats at the original rate, you will have to pay the difference in price to the more expensive rate.

If you want to change your travel route, pay attention to the word REROUTING in the fare rules. As a general rule, if a route change is allowed, it is only possible within the route network of the same airline and, most often, within one part of the world (for example, Europe).

It is worth remembering that if one ticket contains several flights on different airlines or different fares are used, then, as a rule, the most stringent rules apply to the entire ticket.

Application for air ticket exchange

To find out how much it will cost to exchange a ticket, send a request through your Personal Account - next to the order number you are interested in, click on the “Return and Exchange” button, select the “exchange request” option and complete the request following the system instructions. Based on your application, a specialist from our company will calculate the exact cost. Applications are processed daily from 09:00 to 18:00 Moscow time. We remind you that you can change the date of your trip (if the fare rules allow it) both in our company and in the airline representative office. If there is an urgent need to change travel dates after 18:00 on the eve of departure, we recommend that you contact the airline representative at the airport.

The minimum period for consideration of an urgent exchange application is 4 hours.

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Information about the possibility of exchange and cost calculation is provided only by e-mail.

If you agree to exchange the ticket at the specified price, you will need to pay the invoice issued in your Personal Account. After payment the exchange will be made. If the amount does not suit you, simply do not pay the bill, your order will remain unchanged and you will be able to use it.

Lena Iskhakova's blog

How to give up on rest (and not just with your hand)

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How to change a plane ticket: for another day or person

Hello, dear travel lovers! I'm sure many of you don't like to change your plans. Me too. But, unfortunately, anything can happen. It happens that you are simply forced to postpone a long-awaited trip, and then the question is “how to change a plane ticket?” becomes a priority.

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Let's try to figure this out together today.

If you bought your ticket online

First, you need to contact the support service of the site where you booked/purchased the ticket.

Here you need to understand that the site on which you looked for tickets and the site on which you made a purchase are usually 2 different things. You need to contact exactly the site where you bought the ticket, that is, paid for the purchase.

Let's look at a specific example. There is a large ticket search engine, aviasales.ru, but it only helps you find a good offer. If you click the Buy button on it, it will transfer you to its partner’s website, where you will make your purchase. So, you need to contact the support service of the exact site where you paid for the purchase.

You can find out the name of the site from the itinerary receipt that you should have received by email.

Now all that remains is to find a website on the Internet, find a support phone number or contact form and find out how you can change your air ticket. Unfortunately, you won’t find more accurate information on your ticket anywhere. Since the possibility of exchanging an air ticket depends on several factors, which I will discuss below.

If you bought your ticket at the box office

If you bought your ticket at the box office, you should go there for all questions. Be sure to call for details before you go.

What documents are needed for exchange

In order to change your ticket at the airport ticket office, you must have with you:

• passport (citizen of the Russian Federation or foreign)
• itinerary receipt or other documents confirming the purchase
• money to pay fines

Do I need to change my ticket if I have changed my passport?

If you have changed your passport, you should also make adjustments to your air ticket.

Is it possible to change a ticket for another person?

An air ticket is an official document, an agreement between a certain person and the airline. Therefore, most often it cannot simply be transferred to another person (the exception is the Pobeda company, see below). If you want another person to fly instead of you, you need to come together with your friend to the ticket office, hand over your ticket, and the other person must buy the ticket again.

I can’t tell you for sure whether this can be done via the Internet, but I think it’s possible.

At the same time, you must understand that in this case there will be no mutual settlements. That is, you hand over your ticket and wait to receive your money in the prescribed manner. And your friend, who will fly in your place, buys a ticket again.

Whether you will be able to change your ticket depends on the following factors:

1. Departure dates

The more time you have before the day of the flight, the greater the likelihood that the replacement will take place with the least moral and material losses. And accordingly, on the contrary, the closer the hour X, the less this probability.

2. Tariff

The cheaper the airfare, the more difficult it is to exchange it. Special offers with a discount, under special conditions, are not exchanged at all. Some tariffs require exchange/refund, but you will be charged money as a penalty. As a rule, there are no problems if you are the holder of an expensive ticket.

Attention: you can change your air ticket for another date only if you keep the same air fare if there are available seats or for a more expensive one. You cannot exchange a “more expensive” travel ticket for a “cheaper” one.

If your route involves the use of different classes of service along the route, then in the event of an exchange, fare rules with greater restrictions apply.

4. Air carrier

You can only change your ticket to a different date with the same carrier.

Ticket exchange/refund policies may differ for airlines sharing the same aircraft.

Business and premium class passengers can exchange their tickets at no extra charge.

Economy class travelers will have to spend money in this case. The fee will depend on the flight. International - you will have to pay more, domestic - less.

The company practices so-called “non-refundable tickets” (since June 2014). Return of such documents is not possible. Changing the conditions of transportation for an international flight will cost you 150 euros, for a domestic flight 7,000 rubles.

Changes can be made over the phone or at a service center. If you are a business or premium class passenger, you can change your ticket to a different date completely free of charge. Economy class tickets can only be changed for a fee. The cost depends on the tariff you choose.

If your ticket was purchased as part of a tour, then only the travel agency can change the day of the flight.

Day/time/route/passenger name(!) can be adjusted for an additional fee. The pleasure of changing the day or direction of the flight will cost you 2,000 rubles. Changing a passenger's name will cost more - 4,000 rubles.

All adjustments can be made no later than 4 hours in advance at the call center, and no less than 40 minutes in advance at the airport ticket office.

That's all for me. I really hope that the article was useful in solving the inconveniences that arose. And I wish you successful flights. Bye-bye everyone!

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Elena Iskhakova's blog

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Features of air ticket exchange

A change in plans and the occurrence of force majeure forces us to face such a problem as returning or exchanging a plane ticket. In order to carry out this procedure, you must first familiarize yourself with the tariff rules of a particular airline. Often it is possible to exchange only for a flight of a specific airline. In this case, the exchange is carried out only in the name of the passenger indicated on the ticket.

You can familiarize yourself with the exchange rules on specialized websites that indicate the rules and tariffs of airlines. Most often, airlines reserve the opportunity to fine a passenger who is going to exchange or return his ticket. In addition to the fine, the passenger must also pay the difference in fares.

Strict exchange tariff conditions can be relaxed if the passenger refuses to fly for one of the following reasons:

• death of a loved one;
• flight cancellation;
• changing the class of service indicated on the ticket;
• cancellation of landing at the required airport.

To make an exchange, you should contact representatives of the air carrier or the organization that sold the ticket.

How can I find out if it is possible to exchange an air ticket?

In order to find out whether it is possible to exchange an electronic ticket, you should definitely visit the website of the required airline. There you can familiarize yourself with the rules of air transportation. You can also find out about the possibility of exchange at the travel agency or ticket office where the ticket was purchased. In some cases, it is possible to reissue a ticket online or by phone. Moreover, sometimes no additional payment is required for such a service. But most often, when returning or exchanging tickets, airlines charge a fine from the passenger. Therefore, it is better to familiarize yourself with the exchange conditions before purchasing a ticket.

What types of air ticket exchanges can be made?

Today, there are two main types of air ticket exchanges. So, there is a free and paid exchange. In the first case, a flexible rate is used, which allows you to make changes to your reservation without additional charge. Thus, only the difference in tariff is paid. Paid exchange involves not only paying the difference between tariffs, but also paying an additional commission (fine).

The exchange of air tickets is also classified according to the possibility of changing not only the date and time of departure, but also other data. There are types such as Routing (with the ability to change the route), NameChange (with the ability to change the passenger's name) and ReroutingisnotPermitted (non-refundable ticket).

When can I change my air ticket?

The possibility of replacing a ticket depends on the fare rules. But Aeroflot and other airlines have a strict condition - making any changes to the ticket is possible only before departure. However, some airlines allow the possibility of returning or exchanging a ticket even after the plane has taken off. Such a ticket can only be returned with a significant fine. In this case, the ticket is marked with the inscription No-Show (failure to show up for the flight). It should be noted that air carriers interpret the concept of no-show differently. Some airlines make such a note in case of no-show at check-in. However, most companies issue a No-Show in case of no-show for boarding.

How to reissue an air ticket?

You can change and reissue an air ticket only through the agent who sold it. This could be the airline operating the flight or a travel agency. Air carrier representatives can be contacted by email or telephone. At the same time, airline representatives will definitely notify the passenger about the rules that provide for penalties for returning an air ticket. But at the same time, some categories of tickets allow you to change not only the departure date, but also the name of the passenger.

How to restore an air ticket?

Restoring an air ticket is a rather labor-intensive and complex process. This fact is due to the fact that there is a set of rules that are used by all global air carriers. This set of rules states that an air ticket is valid only if it is presented. If the ticket is not lost, but stolen, the passenger must provide a special one. certificate It will notify the air carrier that an investigation into the theft of property is underway. Such a certificate can be obtained from the police department that is responsible for solving the theft. If a passenger is prone to absent-mindedness, he should think about issuing an electronic ticket. It is impossible to lose such an air ticket.

There are not so many experienced air travelers in our country. In the best case, citizens fly twice a year - first on vacation towards the south, then back. And many have never been on a plane at all, preferring to travel by land. Therefore, if an unusual situation arises, people do not know whether it is possible to change their plane ticket and how to do this with the least loss.

The cost of an air ticket is quite high, and when a whole family is going on a trip, the amount increases significantly. The issue of replacement really becomes relevant when plans are forced to be adjusted.

Basic information about replacing an air ticket

First the good stuff - in most cases, You can change your plane tickets!

To a different date, flight or to a higher class of service. The rules apply even to travel documents purchased on the Internet and so-called “non-refundable” tickets (although there are some nuances here, which will be discussed below). So, there is no threat of complete loss of money. But you will probably have to pay extra. Exchange conditions depend on many factors and conditions, including:

• airline fare
• departure date and call date
• reasons for ticket exchange

Information about whether it is possible to change a plane ticket and what specific rules exist for a particular fare of a given airline must be available on the carrier’s website. Given the price of air tickets, we strongly recommend that you familiarize yourself with these rules before making a purchase. The lower the cost of the air ticket and the closer the departure date, the more difficult and expensive the exchange becomes.

Let us immediately note that it will not be possible to change the ticket for another person.

An air ticket at its core is an agreement between a passenger and a carrier, which is concluded for a specific surname, which cannot be changed in the agreement. (The exception is airlines - their service costs 4,000 rubles).

If, after purchasing a plane ticket, a passenger changes his last name, he must contact airline representatives in order to make changes to the flight document. More information about this is written in the article changing your passport after purchasing an air ticket.
Also, when exchanging a ticket, you cannot choose another airline or a lower class of service.

There are different ways to purchase and pay for air tickets. Accordingly, the exchange procedure is somewhat different. As a rule, people need to change plane tickets for another date. Much less often, citizens ask about changing the class of service. In any case, the procedure is the same.

Important! You can change the departure date only if the carrier has the appropriate tickets.

That is why it is advisable to resolve the issue as quickly as possible. The fine depends on the specific airline and the selected fare.

For example, in the “Premium” tariff group, regardless of the class of service (Business, Comfort, Economy), changes to the issued transportation are allowed without additional payment. Moreover, this can be done even after the flight departure time indicated on the issued ticket.

Please note that in most cases (except for expensive fares), adjustments to the date, time, and route at the airport are made no later than check-in for the flight is completed. But we don’t recommend waiting until the last moment.
When contacting a call center, company cash desk or intermediaries, the deadlines are even stricter.

Let's consider the issue of exchange in more detail.

Case 1. Ticket purchased at the airport.

The simplest situation is when plans change rapidly and the question arose before leaving the airport. In this case, you need to return to the ticket office or airline office and declare your desire to change the date of your ticket. The procedure is not complicated and is unlikely to take much time.

Case 2. Ticket purchased at the box office.

Return to the sales office where the document was purchased and contact the managers. You need to have with you:

• Passport of a citizen of the Russian Federation
• Air ticket
• Money to pay service fees and surcharges when upgrading a fare class

If you call the cashier in advance, you will be able to find out the details of the exchange and what should be done in this particular case.

Case 3. Ticket purchased online.

Today, many citizens purchase tickets online without leaving their home. There are many services and intermediaries on the Internet that not only offer to purchase air tickets, but also give discounts. In addition, most airlines offer a similar method of booking and purchasing on their own official websites. You can also change your e-ticket - read more about this.

Important! If the same fare does not include tickets for another date, upon exchange you will have to pay the difference for an upgrade!

useful links

More detailed information on the official websites of the largest Russian carriers (direct links lead to a page with exchange/return rules):

• "Russia"
  - flights numbered SU6000-6999 - conditions similar to Aeroflot, link above;
  - flights numbered FV5501 - FV5900 are serviced jointly with the Biblio Globus company and information about the possibility of changing the data in the ticket should be found at http://www.bgoperator.ru/
• "Ural Airlines". New tariffs for traveling around Russia

If you have a plane ticket for another airline, you need to look for information on the official website of a specific carrier.

“Non-refundable” tickets - cheap but cheerful

As mentioned above, this issue is somewhat more complicated. When changes were made to the Russian Air Code that allowed airlines to sell “non-refundable” air tickets, most carriers transferred the cheapest fares to this category. In addition, this class includes all transportation documents distributed as part of promotions.

As the name suggests, there are no refunds available. However, the question arises whether it is possible to change a non-refundable plane ticket and how to do it.

Everything again depends on the carrier, its policies regarding customers and tariffs. Let's look at the five largest airlines in Russia:

In addition to the fine, you will also have to pay the difference in the cost of tickets if it differs significantly.

When can you change a ticket without fines or surcharges?

Those wishing to change their plane ticket to a different date or even return it should be aware that the country’s legislation provides for cases when changes to the carriage document can be made without additional payments or fines.

You can exchange your ticket without penalty:

• In case of serious illness.
• If a close relative has died (who belongs to this category is indicated in paragraph 3 of Article 108 of the RF CC).
• When an airline delays or cancels a flight, it arbitrarily changes the passenger's class of service.

In the first two cases, you will need to confirm the fact with documents by contacting airline representatives no later than check-in for the flight ends.

In addition, as noted above, most airlines have a similar option if you purchase an expensive premium plane ticket.