Who to call if you forgot things on the trolleybus. How to return things forgotten on public transport. Forgotten in the subway
Since the beginning of the year, passengers have forgotten their belongings in buses, trolleybuses and trams 323 times. Some of the most common finds include bags and bags containing personal items, school backpacks, umbrellas, hats and gloves.
Forgotten things - common reason public transport delays. To check them, they call operational services that ensure security. This year, buses, trolleybuses and trams stopped for a total of more than 27 hours due to items left behind by passengers.
Mosgortrans regularly instructs drivers on how to behave in emergency situations, including when an ownerless item is found in the car. “At the same time, we ask all users of urban transport to be attentive to their property while traveling, and if you find abandoned items on a bus, tram or trolleybus, immediately notify the driver,” said Mosgortrans General Director Evgeny Mikhailov.
How and where to findthings lost in transport?
On a bus, trolleybus, tram
If you have lost something in ground transport, you need to contact the park manager or route depot. The driver returns forgotten items at the final station. As a rule, every other day they are sent from the control room of the park or depot to the central warehouse of forgotten items of Mosgortrans. They charge a fee for storage here - 12 rubles 46 kopecks per day for one place.
To receive a forgotten item, you need to write a statement indicating the date, approximate time of loss and the route number of ground urban transport, as well as brief description item and hand it over to the lost items warehouse employee. You must have an identification document with you. Lost wallets will also be returned at the warehouse, and money will be returned at the cash register. Passports and other documents are transferred according to the inventory to the lost documents desk of the Central Internal Affairs Directorate. During three days a warehouse employee is trying to contact the owner of a passport or other documents that can be used to establish the owner’s contact information.
In a minibus
Items left on the buses of JSC Autoline Group end up in the warehouse of forgotten items. The application can be submitted on the company's website. Upon receipt, you must pay all payments due to the company (for storage, packaging, transportation at the rate of found luggage and publication of an announcement, if any) and issue a receipt for receiving the items. Documents remain in the warehouse for five days, things - for three months. When the storage period for documents expires, they are transferred to the lost and found documents bureau of the Moscow Main Internal Affairs Directorate on Novoslobodskaya Street, building 57/65.
In the underground
Items found in carriages, stations and lobbies are sent to a lost and found property warehouse. They are stored for three months and then transferred to the State Fund. Forgotten personal documents (passport, policy, driver's license, student ID, etc.) are immediately handed over to the police.
The Moscow metro wants to create a search for forgotten things. A search request can be left on the subway portal.
On electric trains and aeroexpress trains
Forgotten items are handed over to the head of the station or terminal of the train's final destination. If lost, contact the station duty officer. Aeroexpress publishes information about things found on trains on Instagram or in the permanent Lost & Found section on the company’s pages.
Forget the TV on the bus! Do you think it's science fiction? But no. And such cases have happened in Khabarovsk, we were told in the control room. This is, of course, an exception. Most often, city residents leave glasses, gloves, scarves and... food in their vehicles.
“Last year, two men forgot a TV in the bus,” they told us in the control room of the Khabarovsk interdisciplinary navigation and information center. - Small, in a box. They put us next to the seat, and apparently started talking to each other and got off at their stop. Everything worked out well, they remembered the loss in a timely manner, contacted us, and we were the carrier. The TV was returned.
There was also an interesting incident on the eve of March 8, dispatchers recall. A man bought a laptop for his wife as a gift and left it safely on the bus. He didn’t remember the registration number of the car, and only remembered about the gift for his wife a few hours later and called the control room. They say the poor guy never found his laptop. Some of the passengers most likely discovered it earlier.
By the way, according to dispatchers, city residents have become less likely to forget things in salons, but their number remains unchanged and increases with the onset of autumn and winter. Scarves, gloves, hats, bags with replacement shoes - forgetful citizens leave them on the seats, and simply drop them in the commotion. In the summer, glasses, books, magazines, children's caps and sandals lead the list of lost items.
— It happens that food is forgotten. For example, food containers, pies and buns. A couple of times we found entire bags of groceries in the cabin. Apparently, someone was returning home from the store,” recalls Marina Belenkaya, conductor of route No. 8. “We usually carry these things with us throughout the day, in case the owner returns.” If not, we throw it away - the food spoils.
Meanwhile, in half the cases, according to the conductors, the owners still manage to find their things - they catch up with the bus if they immediately remember about the loss or contact the carrier and pick up their luggage in the garage where the bus spends the night. It happens the other way around, things find their owners. So, according to dispatchers, if someone’s documents and phone are found in the cabin, they definitely try to contact the owner or try to find him through social networks. Thus, we have already managed to return several mobile phones.
However, most people do not know where to go if they left a necessary item in public transport - a trolleybus, a bus or a minibus, because there is no general lost and found service in Khabarovsk.
“In general, things forgotten on buses, trams and trolleybuses, if noticed by the conductor or driver, are handed over to the carrier - a private entrepreneur or to the GET municipal unitary enterprise,” explained the dispatch office. — If something is left in the cabin, you should call the Khabarovsk Interindustry Navigation and Information Center at 91-02-07, inform the route, the side number of the bus and the date of travel. We will inform whose route it was, and then the owner will have to independently contact the carrier and find out about the forgotten item from him.
You can report items forgotten or found in transport by phone: 32-85-02, 45-73-15 and 46-12-45.
However, it happens that forgotten things do not reach the driver or conductor at all. As with a laptop, they can be picked up by another passenger. Then, of course, the chances of finding gloves, a bag or a gadget are minimal. Unless the finder publishes an ad on the Internet. Today there are several thematic groups on different social networks.
- “I won’t give up my passport!” - Rules for deposit at rental points,” read the material.
We all are inattentive at times, especially in the mornings and evenings. And it can be very disappointing if you leave your favorite umbrella or handbag in the carriage. It is doubly offensive if there were documents and other valuables there. Of course, I would like to return it safe and sound.
Nowadays, people are somewhat wary of bags and packages standing alone on the subway, and instead of rummaging through them, they often call the police. This vigilance is commendable, and gives a huge chance that lost things, even if they are quite valuable, will still be returned to the owner. If a passenger reports a discovery, it is immediately checked by police. In the presence of the police and station workers, an inventory of the items found is compiled, and they are sent to the warehouse.
In any case, even if you don’t really believe in human honesty, you should try your luck and go to a warehouse of forgotten things.
Lost and Found Bureau of the Moscow Metro, telephone numbers:
All items found at a station or in subway cars are immediately sent to the “Warehouse of Lost Items in the Subway.” This warehouse is located at the Kotelniki station in the Eastern vestibule. This is where umbrellas, gloves, hats and handbags go.Of course, if you rushed to look for your loss before you even left the subway, you can try to search right there, in hot pursuit. Write down the number of the train and car you were traveling in and report this to the station duty officer or the Situation Center. The call button for this service is located on the red and blue display.
Describe your loss and leave yours contact number. Even if the loss is not discovered immediately, all items found in the metro are sent to the Moscow Metro Lost and Found Bureau. This can happen in a day or two. All items in a lost and found warehouse are stored for six months, after which they are destroyed, and the chance of finding anything disappears.
If you have lost your documents in the metro, you should contact the ZIC of the Main Directorate of the Ministry of Internal Affairs of Russia in Moscow, at the address: 2nd Kolobovsky Lane, 8.
To get started, you should call: +7 495 694-86-20
Working hours:
- Mon-Thu from 10:00 to 17:00.
- Fri from 10:00 to 16:00.
If your documents and things were not found immediately on the first day, do not despair. Sometimes paperwork delays the registration and entry of lost items into the registry, and it’s worth trying your luck again, in two days.
Lost and Found Bureau of the Moscow Metro, official website where you can clarify all the nuances of returning things:
You can't see the link
You can call the warehouse of forgotten items by phone. +7 495 622-20-85
But still, it is better to show up with your passport at the Kotelniki metro station and look for lost things on the spot. After all, the description drawn up by the metro workers may not correspond to the description of the owner, and there may be misunderstandings about this. "Blue bag" can be spelled blue, or simply "handbag".
Many passengers, having lost something, immediately say goodbye to their property, and absolutely in vain. Only every fifth owner rushes to search for his property, and if you look at a warehouse of forgotten things, you can find many expensive things there. Bicycles, scooters, strollers, and even a small box with expensive mobile phones. After all, such things are not signed, and lost property workers cannot find the owner themselves.
There are more conscientious and honest citizens than we think. So, if you find or lose something, don’t hesitate to contact the metro workers, and they will do everything to help you.
Since the beginning of December last year, 312 items forgotten by passengers were discovered in the capital's buses, trolleybuses and trams. An inspection was carried out for each episode, and emergency services went to the scene of incidents.
“When leaving the carriage, do not forget your things!” - a pleasant voice reminds us on subway trains. And yet, we often leave our belongings in the subway, and even more so on buses and trams, on trains and planes, and then we rush around, trying to return what we have acquired through backbreaking labor. Bags, umbrellas, tubes, backpacks, cameras and... bags with replacement shoes most often become “orphaned”.
According to First Deputy General Director of Mosgortrans Boris Tkachuk, in winter and spring, the number of things forgotten by schoolchildren and students increases, and this leads to flight delays. Since the beginning of December, buses, trolleybuses and trams have been delayed by a total of 15 hours due to the discovery of unknown objects in their passenger compartments.
Explosives are extremely rare among “lost items”, but there is still a possibility of their occurrence. Therefore, if you find, for example, a package in the cabin, but its owner has disappeared, do not approach the object, do not touch it and immediately report the find to the driver. If the action takes place in the subway, contact the driver using the call button (it is located near each door in the car). Emergency services will arrive immediately to find out whether the suspicious package is an explosive device or just a pair of underpants in a bag.