Touch terminal atol viva ii mini (zq-t9120) without OS. Pos-terminal Atol viva ii mini Novosibirsk Atol viva ii mini
Warranty
This section contains the main provisions on warranty service for Soft Trade customers, as well as the conditions for its provision or refusal of warranty service. The page is for informational purposes only for the purpose of informing the buyer and does not serve as a reason for organizing warranty work.
Below are the warranty obligations and guarantee conditions for goods purchased on this website or in sales offices.
1. General warranty provisions.
1.1. Normal, high-quality operation is guaranteed in accordance with the characteristics declared by the manufacturer for a total period of up to 1 calendar year from the date of sale. In other cases, until the resource consumption of the component parts declared by the manufacturer.
1.2. A faulty device can be replaced within 14 days after purchase with a similar one (subject to its availability in the warehouse) after the company's experts have checked whether there is a warranty case due to the fault of the manufacturer or the company that sold the product.
1.3. Replacement of goods subject to warranty is carried out only if all accompanying documentation is available, and the original presentation and packaging are preserved.
1.4. Equipment subject to warranty is accepted for a period of up to 45 days from the date of receipt at the manufacturer’s service center.
1.5. Warranty repairs and maintenance of goods are carried out in authorized service centers of the manufacturer. Transportation of goods to the nearest Soft Trade office is carried out at the buyer’s expense.
1.6. The warranty does not cover free initial installation of the device and its commissioning.
2. Limitation of warranty service.
2.1. The warranty period for the laser reading head used in barcode scanners and data collection terminals is 3 months.
2.2. The warranty period for print heads of thermal printers and thermal transfer printers is 3 months or 50 km of printing, depending on which of the above expires first. The warranty is provided provided there are no traces of mechanical damage.
2.3. The warranty period for the cutter installed in thermal printers and thermal transfer printers is 1 month.
2.4. The warranty period for external power supplies is 2 weeks.
2.5. The warranty period for batteries of barcode scanners, data collection terminals and other rechargeable equipment is 100 days, provided there is no mechanical damage or swelling of the battery.
2.6. Elements that are subject to natural wear and tear (interface cables, keyboard keys, rubber rollers, print heads, etc.) are replaced for a fee, regardless of the warranty period of the product.
3. Refusal of warranty service.
3.1. The warranty does not apply to equipment that has failed as a result of unqualified installation, non-compliance with operating rules (use in unregulated climatic conditions, failure to comply with the regulations for supplying voltage to the device, power surges, etc.) and in case of violation of transportation conditions.
3.2. The warranty does not apply to equipment that has traces of moisture, smoke, the presence of insects, scratches on the optical part of the reading devices, as well as other traces of external influences that led to damage to individual components or the device as a whole.
3.3. The warranty is not valid if the product has been opened, reconfigured, repaired or otherwise modified by persons other than representatives of warranty service centers.
3.4. Impact tests declared by the manufacturer do not constitute a warranty basis. Mechanical damage to the device as a result of a fall or other mechanical impacts, regardless of the nature of their origin, may be grounds for denial of warranty service.
3.5. The warranty for devices with internal software is void for devices that fail as a result of incorrect flashing.
3.6. The warranty is void if the integrity of the seals is broken.
3.7. The warranty does not apply to device components purchased separately.
8 reasons to trust us:
- Only high-quality and well-known brands
- All equipment has certificates
- We take full responsibility for the warranty
- We'll refund your money or exchange the item, no questions asked.
- Own Customer Service and spare parts warehouse
- Our in-house technologist and designer will help you make the right choice.
- Full-time couriers and own freight transport in Moscow, St. Petersburg, Samara and Tolyatti
- We ship to Russian regions only by reliable transport companies, the cargo is necessarily insured
Unlike many online stores, the Restaurant Service company has its own service center and spare parts warehouse. This allows us to quickly resolve warranty issues and more.
Extensive experience, constant practice, training and certification at factories are the basis of our professionalism.
Only people who love our common cause take root in our team.
About the service center
We are not an online store in the usual sense. First of all, we are an Engineering company.
Our staff consists of food industry technologists, designers and engineers of various specializations.
The main activity is design and comprehensive equipment of catering facilities.
And we develop the online store, as a structural division, in accordance with all the rules and standards of e-commerce.
Description and technical specifications
Touch terminal ViVA II MINI(ZQ-T9120) without production OS Atol (Russia)
Metal monoblock ATOL ViVA II MINI with stylish design, now in a new compact housing. Compactness and functionality are what make it an indispensable assistant in any field.
Despite its small size, it retains all the advantages of Atol monoblocks:
High-performance processor ensures efficient operation with everything you need software, including resource-intensive ones;
-flat frameless display has a high degree of protection from moisture;
- ease of use will provide a wide viewing angle;
-durable aluminum body is highly resistant;
- wide interface system for connecting almost any device;
- wide viewing angle;
-as before, a magnetic card decoder is included.
Traditional solutions Atol in a new format expand the possibilities of using ViVA II. Now even more users will be able to appreciate the affordability and quality of Atol products!
Model characteristics:
Platform Intel® Atom D2550 1.86 GHz;
-RAM capacity 2 GB;
-Hard disk 64 GB;
-Network adapter RTL8168DE PCI-E Gigabit Ethernet NIC;
-Resistive 12" TFT display with multi-touch function and USB input and a resource reserve of 20 million touches;
-Monitor resolution 1024x768 mps;
-Viewing angle 170 degrees;
-Intel Graphics Media Accelerator video card;
-Recommended conditions of use: 0...+40 °C with humidity not exceeding 80%.
Touch terminal ViVA II MINI compatible with restaurant automation software
How to make an order
Any order you place at Soft Trade requires confirmation. After receiving your application, the company’s managers will contact you to clarify the details. Please check your contact details so that we can quickly offer you the best solution.
You can send your application in any way convenient for you:
- call us and order the required product;
- come to our office and tell us about the tasks you need help with. In 99.9% of cases, you can take the goods you purchase with you immediately after payment.
- add the desired product to the cart by clicking the “Buy” button and fill out the order form.
- write an email describing the task, expected characteristics of the product, name or link to it
- contact an online consultant with an application at any time from 9:00 to 18:00.
How to pay for purchased goods
Once you make a purchase, all you have to do is make payment. Payment methods available for legal entities and individuals:
- cash payment;
- payment by bank card using the payment terminal of the terminal;
- bank transfer;
- by bank card online.
How to pay via Net Pay
How to pay via Net Pay
You can pay for your order online by credit card immediately after it is created - you will see the corresponding button on the reservation completion page.
1. To pay by bank card, you will be redirected to the secure payment page of the processing company Net Pay LLC. The payment page meets the latest international security requirements of the Visa, MasterCard, MIR payment systems.
2. During the payment process with a bank card, enter its number, expiration date, CVV code indicated on the back, as well as the first and last name of the owner and contact information of the card owner.
3. Make sure that you have entered the correct information, and then click on the “Pay” button.
4. If your bank card supports 3D Secure technology, you will automatically be redirected to your bank’s website, where you will be asked to enter a secret activation code, which will be sent to your phone.
5. If the card details are entered correctly and there is enough money in the account, you will see confirmation of payment for the order. After which you will be asked to return to the store page.
Return procedure Money
To receive a full or partial refund to your card, you need to contact the store. The money will automatically be returned to your card within 2-3 days. The exact refund period depends on how recently the order was placed and on the bank that issued the card (the maximum refund period cannot exceed 30 days).
Payment information is processed on the Net Pay processing center page, so the Buyer’s card data is not available to the online store. Protection of information transfer is carried out using technologies developed by the international payment systems VISA, MasterCard, MIR - Payment Card Industry Data Security Standard (PCI DSS). The use of Secure Sockets Layer (SSL), Verified by Visa, MasterCard Secure Code, MirAccept protocols and closed banking networks guarantees security for transactions with bank cards.
Delivery and pickup
You can pick up any order from the site yourself at our office after full or partial payment of the order and with a seal or power of attorney, if you are not the one receiving the order. Our office hours are from 9.00 to 18.00 from Monday to Friday.
Delivery within Novosibirsk is made by prior agreement with your manager.
If your city does not have an office, we are ready to organize delivery to any city in Russia and CIS countries by transport companies:
If you want to offer a different scheme for shipping and receiving goods, voice it to the manager.
How to return or exchange an item
We work with corporate clients. Our partnership with you is governed by a supply agreement.
Upon receipt of the equipment, the buyer must check its availability, quantity and configuration. If your order is shipped correctly, then you sign the acceptance certificate. If you received the wrong equipment, in the wrong quantity and configuration, or the shipped goods were found to be defective, then you need to write us a claim in free form. The time frame for reviewing a claim may vary. If the claim is justified, we will replace equipment of inadequate quality within 15 days or eliminate all detected defects within 30 days from the date of prepayment.
The equipment warranty is 1 year and is valid from the moment the acceptance certificate is signed. Please note that the warranty provides for free repair of defective equipment, but does not provide for its replacement with other equipment during the repair period.
Complex electronic equipment is usually not subject to exchange or return, but we are ready to accommodate you. To avoid having to return or change the product, tell the manager all possible conditions and your operating requirements. If for objective reasons you were unable to integrate our equipment into your automation system, you can ask our manager to replace the equipment or return the money. This can happen with the following products:
You can return the product within three days from the moment of actual receipt or within a time period previously agreed upon with the manager.