Returned to the warehouse in the city of the sender sdek. The order of tracking parcels sdek. Transit transportation what is it and why
Disadvantages: irresponsible, it is unrealistic to call them, they deliver for a long time, they do not care about your goods and you completely!, a company of oligophrenics and idiots!, do not respond to letters and requests on time, do not fulfill promises, deceive by phone, operators are like robots, they cannot clearly answer, sucks!
ALL THE TRUTH ABOUT SDEC!
LOOK AND DO NOT USE THIS CRAP!
FOR ANYTHING AND NEVER!
Guys not a good day! Greetings to all and I want to inform everyone! CDEK is a complete mess! I advise suppliers and recipients in particular - refuse the services of this fake company forever save your time, money and nerves! On March 2, 2017, a supplier of spare parts for cars sent me the necessary spare part from Moscow. The deadline for delivery was 03/06/17, this is how everything looks on the site at the moment! Right now!:
Invoice number
Track
Invoice No. 10035623
Date of creation: 2.03.2017
LocationMoscow
Where Veliky Novgorod
Deadline for delivery: 03/06/2017
On my way. Delay.
Current status: "In a transit city", St. Petersburg, 03/06/2017
Shipping Details
StatusLocationDate
"In the transit city" Moscow (On Kuntsevskaya) 03/2/2017
"Sent to a transit city" Moscow (On Kuntsevskaya) 03/2/2017
"Accepted in the sender's city" Moscow3.03.2017
"Accepted in the sender's city"Moscow5.03.2017
"Sent to the recipient's city" Moscow5.03.2017
"In the transit city" St. Petersburg6.03.2017
Delivery time has been extended. If there is no cargo movement, the planned delivery date can be found by calling the hotline 8 800 250 0405. CDEK apologizes!
Thank you for contacting our company!
On the morning of the 6th I call the operator via the Internet, they answer me that the spare parts will be delivered before 18-00, wait for SMS, accordingly there is no SMS, In Veliky Novgorod they work until 19-00. I called the next morning! They tell me that everyone will find out and call back in an hour, an hour and a half passes, there is no call, I immediately say that I will write a claim, I call again myself via the Internet, the call is blocked! I am writing in the chat-the cost of delivery (it is necessary to clarify to make a claim)-the answer-we will inform you in an hour! I will find out everything myself in five minutes by calling the pick-up point in Veliky Novgorod! the answer comes in the chat in an hour and a half! I answer, I found out everything myself, faster the cancer whistles on the mountain! until you answer!
Using the CDEK courier service to deliver documents or goods is fast, safe and reliable. The client always has the opportunity to track his CDEK package at any time of the day using the track number or invoice in several ways, which makes the package tracking procedure convenient and practical.
CDEK has been providing courier delivery services since 2000 and today has branches and representative offices in more than 5 countries around the world.
How to track a CDEK parcel by order number
- invoice number;
- track number assigned by the carrier company.
- track the parcel through the extended form;
- personally draw up and print out invoices filled in for sending by order;
- find out the cost of delivery of goods, taking into account existing discounts;
- receive additional information regarding cooperation with the company.
Consider ways to find out where the package is, if you have the necessary data and numbers.
Is it possible to track by other parameters
As already noted, in the personal account there are 2 ways to track the movement of goods or documents:
- by track number;
- according to the bill of lading.
If the order is sent from abroad, then the parcel will be assigned a track code without fail. The fact is that goods sent from the Middle Kingdom through the company SDEK are mostly delivered to the border with the Russian Federation with the help of local logistics organizations. It is they who assign the corresponding track code to the parcel.
The recipient uses the specified set of numbers, instead of the invoice number, to find the current location of the item.
If we take track codes from China as an example, then they have the following format:
- ETSSD1000987854YQ;
- YDACK5000098447YQ.
Important! The format does not belong to the UPU format, and it is impossible to check the location of the parcel, like standard postal ones.
The second way is to track by the invoice number where the parcel can be located. To do this, perform the following algorithm of actions:
- go to the official website https://www.cdek.ru;
- in the main menu, find the section "Online services";
- select "Track order" from the proposed list;
- go to the tracking page;
- in the proposed field, enter the invoice number, consisting of 10 or 8 digits;
- click "Track".
The window that opens will display comprehensive information regarding the movement of the parcel and its current location.
Where can I find the invoice number
You can find out the invoice number or track code in 2 ways:
- directly from the sender of the parcel;
- through a personal account on the official website of the courier company.
Let's take a closer look at the second method.
Through personal account
To obtain the invoice number of the sent parcel, you will need to perform the following steps:
In the same way, you can view data on already completed deliveries.
How to know if the parcel has already arrived
After the actual arrival of the parcel at the company's warehouse, the client receives an SMS message on the phone with information about the place of receipt of the order, which means that the recipient may already come to the pickup point. The best option is to pick up the parcel yourself, since there are rarely queues in the branches, but, in extreme cases, you can use courier delivery services.
The location of the points of issue can be found on the official website of the company.
The main statuses of tracking CDEK parcels
It is proposed to familiarize yourself with the possible statuses when using the services of CDEK:
| Basic | Additional |
| En route - Arrived at waypoint |
|
| On the way - Left the waypoint |
|
| Arrived at the customs office of the country of departure | In the process of customs clearance (abroad). |
| Export from the country of origin | Shipped to Russia. |
| Import to destination country | Adopted by CDEK in the territory of the Russian Federation. |
| Arrived at customs | In the process of customs clearance (RF). |
| Left customs | Customs clearance completed. |
| Parcel is ready for pickup | Accepted in the recipient's city. Ready for release. |
| Parcel issued for delivery | On delivery by courier. |
| Parcel delivered | Awarded. |
| Unsuccessful attempt of delivery | Not awarded. |
| Other |
|
This list is not exhaustive. For more detailed information, please contact the company's support service.
How long does delivery take
The average delivery time for an order is up to 40 days. In exceptional cases, the period is reduced to 2 weeks. The fact is that CDEK does not deliver goods directly from Chinese stores through the territory of the Celestial Empire to the border with the Russian Federation. For this, intermediaries are involved in the face of small and medium-sized courier companies in China.
The part of the route that runs through the territory of the Russian Federation to the final destination is supervised by SDEK.
The process of transporting an order from point "A" to point "B" is accompanied by the passage of numerous documentary procedures. The main delays occur at customs, as well as under the influence of external factors and the general situation of transport communication.
Conclusion
Using the services of courier companies greatly simplifies the interaction between buyers and sellers. In the 21st century, advanced consumers of goods and services prefer to carry out predominantly cashless payments, and most purchases are made via the Internet.
The Chinese goods market offers a wide range and reasonable price, which makes shopping through courier services a profitable undertaking.
When confronted with transport services, the concepts of transit, transit traffic and transit city are often mentioned. What do they stand for? Let's understand the concepts in more detail.
Definition of concepts
Transit means the transportation of goods or the way of passengers from point A to point B through intermediate points located on the way.
Also, this definition is interpreted as the transportation of goods without reloading at intermediate points.
Therefore, the transit city is the point through which the parcel goes. All cities through whose borders the cargo passes are transit, except for the place of departure and arrival.
This term is often found when tracking the goods of the transport company SDEK. But customers of the courier service should not worry if they see the current state of the package: "The cargo has been sent to the transit city." The order will still arrive at its destination safe and sound.
Transit transportation what is it and why?
If you do not know what this concept means and cannot determine whether this type of service is right for you, then we note that this term tells about the delivery of an order through several intermediate points.
Your parcel may itself have the status of transit, while it is equated to passing cargo. That is, you need to deliver the goods to the designated point, and your cargo will be unloaded at an intermediate point.
Often, this concept means the delivery of a parcel through several intermediate points. What actually happens is the unloading of transit, and all transit traffic follows to the appointed point of arrival.
In some situations, in the process of transit cargo transportation, different modes of transport can be used. In this case, the cargo is stored in a warehouse until the next shipment follows. The carrier shall pay all costs incurred as a result of such actions at its own expense. In this case, the cargo transportation gets the name - consolidated.
Cargo transportation through transit cities has a number of features:
- the price for transit is much lower than direct delivery. This is due to the large number of transported goods.
- The carrier is fully financially responsible for the transported cargo, regardless of the stage of delivery.
- More time is spent in the process of transit delivery, this is due to frequent stops due to transit destinations.
Using the website's online service, in a few clicks you can find out the exact location of your parcel or postal item delivered by the SDEK courier company.
The service of courier delivery and dispatch of goods "SDEK Logistics Solutions" - provides services for express courier delivery of parcels, cargo and postal items throughout the territory of the Russian Federation. It is worth noting that CDEK is considered the number one postal service focused on courier delivery of parcels from China to Russia and the CIS.
In just a few clicks, you will quickly find out the exact location of your SDEK package.
How to track the parcel of SDEK?
Tracking the transportation and delivery of a parcel by the CDEK postal company is very simple: to do this, you need to enter a unique parcel identifier in the tracking line. It should be noted that the format of SDEK identifiers is somewhat different from the usual track code formats (At the beginning of the identifier, as a rule, there are 5 letters, followed by a number of ten digits, and two letters close the number). After specifying the track number, click on the "Track" button and find out the most up-to-date information about the location of your mail.
How long to wait for a parcel sdek
Officially, the delivery time is not indicated, but as a rule, parcels reach within 30-45 days. Such a long time is due to the high workload of customs in China and the Russian Federation, as well as the fact that in China the parcel is delivered by land.
Where to pick up the parcel SDEK
Immediately after the parcel arrives at the pickup point, you will receive an SMS message indicating the address where the parcels are being picked up. We advise you to pay attention to the mode of operation of the specified branch.
The most popular types of CDEK shipments
- Parcel - standard delivery of parcels in Russia;
- Trunk Express - prompt and economical delivery of parcels and cargo in Russia. Transportation is carried out by ground transport;
- Parcel - delivery of goods in Russia;
- Express light - urgent delivery of light cargo (up to 29 kg.). The service is relevant for the delivery of documentation, both in the Russian Federation and within your city;
- Chinese express - economical delivery of goods from other countries to the Russian Federation for trading companies.
Is it possible to change the address or date of issue of the CDEK package?
Please note that you can change the address and mode of delivery yourself. This functionality is available on the company's website.
So, if necessary, you can:
- Adjust delivery date and time.
- Cancel courier delivery and arrange self-delivery.
- Choose another SDEK branch to receive the parcel.