How does the booking work? International rules for booking hotel rooms. How to terminate a booking agreement

Reservation is the pre-order of seats and rooms. This process begins with serving guests at the hotel. Room reservations are handled by the reservations department and reception staff. It is these departments that receive reservation requests from clients. In addition to the formal collection of applications, the reservation department must study the demand for the hotel. Studying the hotels' long-term experience, taking into account the plan of events envisaged in the region, forecasting the demand for places and analyzing the occupancy of rooms in past and present periods, the reservation department, together with the marketing service, plans the hotel's activities.

During public events, the demand for hotel rooms increases several times. It is beneficial for the hotel to reserve seats for events with a large number of participants, since in this case the pre-booking is made long before the event and the risk of its cancellation (i.e. refusal of a pre-booked place) is small.

Hotel occupancy depends on the season, business activity in the region, economic and political situation. In times of political instability, tourists' interest in this area decreases due to the inability to ensure a safe stay. During peak season, the hotel may accept double bookings.

“A double booking is a confirmation of the future availability of hotel rooms to two customers at the same time on the same date. By doing this, hotels are taking a risk because both clients may arrive at the same time. This risk is justified when it is carefully calculated based on many years of hotel experience, based on knowledge of the average number of cancellations. But if both clients arrive at the hotel, then the one who arrived earlier gets the place. If necessary, to accommodate a client, the hotel must have a connection with companies that rent out housing, or nearby hotels, where the client can be redirected.

Sometimes the reservation service may forward the reservation request to another hotel, and confirms to the client that he will be given a place, but in a different hotel. In this case, it is necessary to obtain the client's consent to change the hotel.

It is advisable for both the hotel and the guest that hotel rooms are booked in advance, and the sooner the better. According to the rules for the provision of hotel services, the hotel has the right to enter into an agreement for the reservation of places by drawing up a document signed by both parties, as well as by accepting an application for reservation through postal, telephone and other communications. This makes it possible to establish contractually that the application comes from the consumer.

If an organization regularly uses the services of a hotel, then it is more profitable for it to conclude an agreement for a certain period. Then the hotel provides accommodation for tourists sent by this organization. For organizations that regularly supply clients, enterprises may establish discounts on accommodation and some services.

The agreement between the hotel and such organizations specifies the deadlines within which an application for tourist accommodation must be submitted, when and how payment is made. There are several ways to reserve a room or place in a hotel: written, verbal and online.

The client sends an application letter to the hotel by mail or fax. The same request can be submitted to the hotel reservation department. Working with applications requires a lot of attention.

Each booking request and cancellation must be recorded.

If reservation managers do not cancel the order in time, the room may remain unsold until the error is discovered. Only an application on company letterhead can serve as confirmation of payment for the ordered number.

The application of the organization reserving the room must include the details of this organization (name, address, telephone, fax, bank account number).

In any case, the application requires the following information:

— Length of stay at the hotel;

- The names of those who are coming;

— Form of payment (non-cash or cash, details of the organization, pays).

The application is registered and confirmed or rejected in the same way as it was received. In the case of telephone booking, it is very important to pay attention to the client’s request, since the impression from this conversation will determine his attitude towards the hotel as a whole. It is important for the client how long he will wait for an answer, since according to the standards, the phone should be picked up after a maximum of five rings.

An employee who has information about the hotel's occupancy must answer the phone. Hotels that accept reservations for rooms by telephone have developed special forms. You only need to make notes in the required boxes, and not write down an application. The same forms can be in a special section of the reservation department computer. For telephone bookings, written confirmation is required.

The online booking method opens up a wide range of opportunities for hotels and customers. When booking online, reservations can be made at hotels located in another city or even in another country. The advantage of the automated network is that the reservation can be forwarded to any other hotel located in that city.

You can book a hotel room via a computer network by phone. The dispatcher contacts the hotel via a computer network and finds out the possibility of booking. This method is not very convenient because it takes a lot of time to find out the conditions for booking and accommodation.

There are two more options for booking using a computer: some hotels have their own Internet page or are members of one of the Internet booking systems (Academservice, WEB International, Nota Bene, etc.). The systems are becoming increasingly popular due to their very wide capabilities at fairly low costs. The shorter the response time to a received order, the higher the effectiveness of this method of attracting customers. The speed of sending confirmation largely depends on the degree of automation of the application processing process and on the clarity of interaction between the hotel and the agent.

Proper organization of information exchange between these two links allows you to reduce the time the client receives confirmation to a minimum (ideally, the so-called on-line should take no more than seven seconds).

By connecting to the Internet booking system, hotels have the opportunity to quickly exchange information about available rooms, services provided by the hotel, room categories, as well as current rates, discounts, special programs for guests, etc. Having the opportunity to frequently update rates, the hotel, in turn, can pursue a more flexible pricing policy and adequately respond to demand.

In this system, booking occurs as follows: the client goes to the WEB site of the Internet booking system and gets acquainted with the booking rules. Next, he chooses a hotel. After making sure that there are available rooms and filling out the necessary information fields, he sends the order to the system by email. The system automatically processes the order (except in unusual cases) and sends a preliminary confirmation, including the conditions for making an advance payment, and the client is added to the waiting list. After receiving the appropriate guarantees (advance payment, letter of guarantee, etc.) from the client, the latter receives final confirmation of the reservation from the agent. A copy of the final confirmation is sent to the hotel. Here the reservation is entered into the loading schedule with subsequent automatic change.

The Internet makes it possible, without leaving home, without intermediaries, to obtain the necessary information about the hotel and see how the rooms are decorated.

When making a telephone or computer reservation, there is a danger that the reservation will suddenly end, and then the client, without receiving confirmation, may arrive for registration and not receive a room, since there may be no available seats.

Based on requests, the reservation department can draw up a long-term hotel occupancy plan for a certain period (year, month, week) and a occupancy plan for the current day.

The reservations department must constantly interact with the front desk, which provides information about the occupancy of rooms at the current time. If the load report is not compiled correctly, then managers may make an erroneous decision regarding load forecasts. If a room remains unsold, the hotel's revenue decreases.

A reservation confirmed by a special notice sent by the hotel to the client is called a confirmation. It takes some time for the reservation message to reach the customer by mail or fax to receive confirmation of the reservation. Typically the confirmation will include the booking registration number, the guest's expected arrival and departure dates, the type of room booked, the number of guests, the number of beds required, and any guest requirements specifically stated. The client takes this confirmation with him to the hotel in case of any unforeseen situation. But such confirmation is not always a guarantee for the client, since there is a rule: if the guest does not arrive before 18:00, the reservation is canceled if this is necessary for the hotel.

A guaranteed reservation is a reservation with a special confirmation from the hotel that it guarantees the client the receipt of the room he has booked. Such confirmation is necessary if there is a possibility that the guest may arrive at the hotel late. Under such conditions, the room remains vacant until the guest arrives. With this confirmation, the hotel will have an accurate picture of room availability.

Another form of guaranteed reservation can be a deposit (advance) payment. In some situations (for example, during the peak holiday season), in order to avoid room downtime due to the no-show of an expected guest, the hotel may request an advance payment of the cost of one day's stay or even the entire stay. Prepayment is also required when placing a tourist group. This is also a way to combat “no-shows”.

According to the Rules for the provision of hotel services, if the consumer is late, in addition to the reservation fee, he is also charged for the actual downtime of the room (place in the room), but not more than one day. If you are late by more than a day, the reservation will be cancelled. If the consumer refuses to pay for the reservation, his/her accommodation at the hotel is made on a first-come, first-served basis.

The hotel administration can set the amount of payment for the reservation. Typically, individual tourists are charged 50% of the room rate or room rate. For tourist groups there are discounts for bookings, accommodation and even some services. The amount of the discount depends on the number of people in the group and length of stay. On average, for booking seats for a tourist group, a payment of 25 - 35% of the tariff is taken.

This article discusses in detail various ways to book hotels without prepayment and a card. The reasons why a hotel administrator can block funds on your credit card and how to avoid this are described. Step-by-step instructions with screenshots are provided for booking hotels without payment or credit card.

Why does the hotel need your card details?

In most cases, the online system requires you to enter your bank card information to complete your hotel reservation. This is not surprising if a tourist plans to immediately prepay for accommodation. But Why do you need credit card information? if it happens hotel reservation without payment?

The fact is that hotels impose fines in case of no-show or late cancellation of a reservation. This information can be found on the online system website in the hotel room descriptions. As a rule, you can cancel your reservation without penalties a day or three before your expected arrival. At the time of booking a hotel without prepayment, the tourist accepts the cancellation conditions in accordance with the hotel policy.

In turn, the hotel has the right to have guarantees that in case of no-show the tourist will pay the cost of the fine. This guarantee can be obtained by saving the tourist’s bank card (credit or debit) details.

If you are not yet strong in matters of hotel reservations, then I recommend first reading the general article: .

Who can benefit from hotels without prepayment?

A few examples when you may need to book hotels without prepayment:

• Visa. Many consulates require a hotel voucher. In this case, it is advisable to make a hotel reservation without paying for a visa.
• Fuzzy plans. I want to go on vacation, but I’m not sure that my boss will let me go.
• Lack of funds. There are situations when you urgently need to book a hotel room while there is a good choice, but your salary is not coming soon.

If you intend to make a hotel reservation without payment through popular specialized platforms such as booking.com, agoda.com, roomguru.ru, hotellook.ru and others, you need to choose hotels with the following characteristics: "Free cancellation, pay later" or similar. Hotels without prepayment make up most of the list offered by the online system. In this case, without any debits, the reservation can be canceled 24-72 hours in advance (there are other requirements; you must first read the cancellation conditions). That is, there is no need to worry until this deadline.

What happens during the period when free cancellation is no longer possible:

• There is no way to withdraw money from the card; you need to pay at the hotel after the fact.
• Payment is made for one day or for the entire period of intended stay.

It all depends on the hotel and booking system. For example, Booking is inclined to the first option, and Agoda is inclined to the second. By the way, the latter accepts credit cards only.

How to book a hotel without prepayment:

1. We switch to one of the booking systems or a search engine. Let's say on agoda.com =>>
2. In the search window, fill in the destination, dates, and number of guests.

1. We sort the results using the horizontal menu, and also set the necessary characteristics using filters in the left column.

1. We look through the generated list. We search for hotels using the phrase “Free cancellation, pay later.” The “free cancellation” filter is only available on the hotellook.ru search engine. On other platforms, selection occurs visually.

1. We select a hotel and proceed to booking. Once again we make sure that we are satisfied cancellation conditions And payment period.

1. Fill in the required fields and enter your bank card details. Once we complete your booking, an email with a voucher will be sent to your email address.

⚠ Important to know! Unfortunately, this method of booking a hotel does not require prepayment. does not provide a full guarantee that no actions will occur with your bank card. To check the solvency of a future guest, some hotels may block funds on the map. This procedure is called pre-authorization (or Hold). The amounts vary: a dollar, the price of one night, and the entire cost of the reservation. In this case, the money is not physically written off, but it will be impossible to use it until it is unlocked. In turn, the banking system is designed in such a way that the lock is automatically released in about 30 days(depending on the bank). Credit card owners may not feel this discomfort, since potentially borrowed funds are blocked, and this process does not entail the accrual of interest, since no debiting actually occurs. But debit card holders can find themselves in a difficult situation when they get blocked from the amount they were hoping to use while traveling. You cannot pay with blocked funds even at the hotel, which is what started all the fuss.

For example, a tourist booked a hotel without prepayment in Nice for two weeks for 1000 €. The hotel administrator verified his debit card, pre-authorizing the entire amount. The bank, in turn, did not remove the block manually, and automatic cancellation will occur only in a month. Let’s say a tourist flies out on vacation in a week, and after another two, he checks out of the hotel. But the money with which he planned to pay is still blocked, since only 21 days have passed. It’s good if the vacationer has sufficient cash reserves. What if he is not there at the end of the vacation?

One good thing is that such cases do not happen often. But you need to know about them and be prepared for such a situation. Hotel booking without prepayment guaranteed can only give a hotel reservation option without a bank card.

When is it useful to book hotels without a card?

A few examples of reasons why you may need to book a hotel without a card:

• 100% no blocking . If necessary, unconditionally receive a hotel reservation without payment and blocking a bank card (credit or debit).
• The card is about to expire . If your bank card expires at the time of check-out, your reservation may be denied.
• Card type is not suitable . Sometimes the simplest (non-embossed) Visa Electron and MasterCard Maestro cards are not suitable for booking.
• No map at all .

I found 3 ways to make a hotel reservation without a credit card. Let's look at each of them in detail.

Book a hotel without a credit card viabooking. com

Unfortunately, everyone’s favorite booking did not provide special filters to automatically select hotels without paying by credit card. However, this can be done in other ways:

• By manual search.
• In a tricky way.

Manual method

1. Go to booking.com =>>
2. Fill out the form: city, dates, number of guests.

1. Let's sort and filter the results according to the necessary parameters.

1. Scrolling through the results, visually look for the phrase “You can make a hotel reservation without a credit card.”

1. Having decided on a hotel, select a room and proceed to booking.

1. Fill in the required information. Be sure to check the box next to “Ability to change reservations online.” Click “Continue”.

1. Fill in the latest information: country of residence and phone number. No credit card details are required to make a hotel reservation.

1. Within a few minutes the voucher will be sent to your email. It will need to be presented in paper or electronic form when checking into the hotel.

Tricky way

1. We repeat points 1-2 of the previous section.
2. We go to any hotel from the proposed list and simulate a reservation (steps 5-6).
3. When you need credit or debit card information, click on the “No card?” icon.

1. In a pop-up window, information appears about why a bank card is needed when booking a hotel, and below it offers options for hotels that can be booked without a credit card. The absence of such a list means that you cannot book hotels in a given area without a map through booking. Then the methods described below will be useful to us (they are much simpler).

1. We go to the proposed hotels, make a choice and complete the reservation, as described in previous paragraphs 5-8.

The easy way. Update dated July 25, 2016

Recently, Booking has expanded its functionality and now includes filters for booking rooms without cards and prepayments.

Hotel reservation without card payment through domestic online booking sites

One of the most convenient options is to use domestic online booking systems: hotels.ru, oktogo.ru, ostrovok.ru. The search on these sites is identical, so let’s look at booking a hotel without a credit card and prepayment using one of them as an example.

1. Go to the website hotels.ru =>>
2. As usual, fill in the destination, arrival/departure dates, number of guests, and click “Find hotels.”

1. A column with various filters will appear on the left. Find the “Payment” filter and select the “Do not require a bank card” option. In our example (Haapsalu, Estonia), there were 19 hotels out of 34 that did not require a card to book.

1. We select a hotel and proceed to checkout, be sure to fill in your first name, last name, e-mail, phone number, country and city of residence. Additionally, you can enter the name of the second guest (if there is one). This may be required if you need to provide a voucher for a visa.

1. When you confirm your reservation (the “book” button), you will receive an email with a voucher. You can print it out for your visa. For a hotel, it is not necessary to provide a printed form; an electronic file is quite suitable (the main thing is not to forget to save it to your mobile device).

You can change or cancel your reservation at Hotels Ru through your personal account => “My Reservations” section => “Orders” tab.

Find the required reservation and click the “Reservation Details” button. A window will open where you can cancel or make changes.

Hotels.ru presents more than 877 thousand hotels in 225 countries (its own database, as well as the database of the Expedia system). Good help for Booking, which has slightly lower figures: 855 thousand hotels in 223 countries.

Make a hotel reservation without a map through the metasearch engine hotellook.ru

Now I will tell you about the most universal way to book hotels without a card - search through the hotellook aggregator.

1. Go to the website hotellook.ru =>>
2. In the search form, fill in the destination, arrival and departure dates, and number of people. By the way, you can fill it out here too.

1. In the top horizontal menu above the issue, find the “additional” item and select the “without card” option.

1. Using the sorting of the second horizontal menu, we select hotels.

Do you know why I like this method of booking a hotel without a card the most? Because the hotellook search engine displays results from oktogo, ostrovok, and booking, as well as other online booking systems (except hotels.ru, which we looked at before). It defines the option “hotel booking without a card” for any of the given hotel platforms.

Example. Let's say a certain hotel "X" onostrovok you can book without a card, but onbookingAndoktogo- No. At the same time, the hotelY» on Booking is displayed with the status “card not required”, but other platforms do not have such a function for this hotel. Hotelluk will also show the hotel "X", and the hotel "Y", at the same time displaying prices for other online booking systems.

It turns out that the search engine finds the maximum number of possible hotel booking offers without a map. All that remains is to select a hotel from the proposed list and go directly from Hotellook to the selected option on any platform.

If you know other ways to book a hotel without a credit card or prepayment, share them in the comments - this information may be useful to other users. Your experience with blocking money on your card by a hotel will also be interesting.

We were looking for a hotel reservation without a card and payment

Marina and Konstantin Samorosenko

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87 comments

I apologize for my few words. In 2012, we, being completely unfamiliar clients to the Romanovs, quite calmly paid an advance payment (I don’t remember a day or two in advance) - the amount was small. Last year, when we made a reservation, our beloved hostess already said: well, you’re one of our people, period. We arrived calmly and rested. Moreover, this year she called back in March and asked if we were planning to come again (knowing our love for the noise of the sea and trains in the old building, she said that there were already few places) With a heavy heart I answered that Montenegro was waiting for us this year . And here I want to tell you the following to understand how they do it there.
We booked the villa through a Moscow company back in January - we are going in August (the booking company had categorically booked it for the whole summer - well, you understand - the right people bought it and put it into circulation). For an advance payment of 1,300 euros for 2 weeks, we were required to pay 30 percent - that is, at the exchange rate of that time, almost 20 thousand. Paid. And the money is non-refundable.
And then the fun began: since we were traveling by car, we needed to get Schengen. Route: Russia-European Russia-Poland-Slovakia-Hungary-Serbia-Montenegro. Since the country of first entry was Poland and, moreover, we were supposed to spend the night there and back, we went to the Poles to bow to the visa center. And they have a requirement - 50 percent payment for their hotel reservation and MANDATORY CONFIRMATION OF THIS FACT BY FAX ONLY. Therefore, a lot of problems arose, ranging from transferring money to receiving this very fax. But in the end everything worked out.
The fun started a week ago when I applied to the visa center. From the door, the consultant stunned us with the news that the reservation at the destination (read, Montenegro must be paid 100 PERCENT) And this despite the fact that visa-free Montenegro has nothing to do with Schengen for us! We knew this fact from the requirements of the embassy, ​​but we still counted on the prudence of the people working there. Still, paying 60 thousand rubles 7 months before the trip, not knowing whether it will take place at all, is somehow completely irrational. This is what I stated loudly right in the lobby of the visa center. I quote my words verbatim: THIS IS BULLSHIT!!! To which they answered that you have read the requirements of the embassy and whether they will accept your documents is a very vague matter, but you will not receive the service fee back (one thousand per person - a total of 4 thousand for a family) But even if they accept: it is not clear - Will they give me a visa? And again the consular fee will not be returned - and that’s five more grand.
In the end, we decided to take a risk. The documents were accepted and visas were issued. But the fact remains: a total of about 40 thousand rubles have already been spent on a trip that has not yet taken place.

What is early booking and does it really help you save? What are the pros and cons of early booking? Who benefits from it? In this article I will tell you everything in detail and give advice.

This article is intended for persons over 18 years of age

Have you already turned 18?

Early booking of travel packages is gaining more and more popularity every year. Travel agencies offer tourists to book a summer tour in winter, and in summer to book a trip for the New Year and promise huge discounts. Everyone wants to have a good vacation, but no one wants to overpay for their vacation, and this is quite logical.

What is early booking and who benefits from it?

Early booking is booking a tour at least 21 days before departure (usually these are not very popular destinations). This is a special offer with an attractive price and the opportunity to pay for the tour in several stages. In the tourism business, like any other, everything depends on demand: high demand - high price, low demand - low price. The “winter season” is considered a “low season” in tourism; after the “New Year’s boom,” the tourism market freezes. Of course, tourists vacation all year round, many go to warm up, others go skiing or fly to sales in Europe. But still, February and March are months when there is no huge tourist flow. What should be done to “invigorate” the tourism market?

Let's first remember what a tourist package (tour) consists of. The cost of the tour consists of the cost of the accommodation facility (the main part of the tour), air travel, transfer and medical insurance. Many Mediterranean hotels operate in the red in winter, and, naturally, they need funds. Where can I get them? It's simple: hoteliers give good discounts to tour operators provided they receive funds here and now. Accordingly, the tour operator has the opportunity to reduce the price, the tourist will book a tour and pay part of it now at a “low » season. Everything is quite simple.

Everyone benefits from early booking, starting with hoteliers who can “survive” the winter: in any case, they will not work at a loss, because there is a “high season” ahead, during which they will earn very good money. The tourism operator is also satisfied; even during the low season, he has the opportunity to earn money and be confident that there will be income. And the tourist gets his discount.

And now about the most important thing: is it really worth running to a travel agency or tour operator in February-March and booking a tour for the summer? Below are the pros and disadvantages of early booking for tourists.

Advantages of early booking

1. Choosing a convenient flight.During the “high season”, there are often several flights per day to the most popular destinations. By booking a tour in advance, you can choose a flight and departure airport that is convenient for you (in most cases you will have to pay extra to specify the flight). But during the season, mostly charter flights fly, which means that even if you have specified the flight, the flight may be rescheduled.

Advice! If you are dependent on departure times, book tickets for regular flights - this will help avoid unpleasant surprises, but regular flights are always more expensive than charter flights.

2. Wide selection of accommodation facilities.By booking your tour in advance, you have the opportunity to choose exactly the hotel you need. This is the main advantage, because the choice is huge, you can choose among thousands of hotels, apartments and villas. You can choose the required room category - this is important when vacationing in a large group or with children. Some tourists prefer to vacation in the same hotel year after year. If choosing an accommodation is a priority for you, then early booking is for you. After all, during the “high season” there may simply not be room in the hotel.

3. Tour cost and tour payment.The cost of early booking is lower than in the season (of course, last minute tours “nobody canceled, but they may or may not be, and remember that a “last minute tour” is almost always leftovers that could not be sold). The cost of an early booking tour is fixed in currency (dollar, euro) and is paid at the tour operator’s rate on the day of payment. This means that the cost of the tour will change only depending on changes in exchange rates. Tour operators pay for the tour in different ways, but most often you first need to pay 50% of the tour cost, then you can pay in installments, and 2 weeks before the start of the tour, payment must be 100%

4. Planning.Many tourists like to plan everything in advance and know that they will fly on vacation on a certain day, to a certain hotel. We booked a tour in February and relaxed until August. During this time, you can plan, for example, excursions of interest. Or if you are flying with the same company, but from different cities, then it is very important that the whole company vacations in one place at the same time. Many vacations take place on fixed dates, and if you don’t take care of the tour in advance, then there may simply be no seats on the flight that day.

Disadvantages of early booking

1. Cancellation.Many tour operators apply very strict penalties for tour cancellations. And some even fine you for making changes to the application, for example, changing your last name. Or, let’s say, you decide to remove/add a tourist to your application. Although every year tourist operators are becoming more loyal. In any case, carefully read the service agreement, especially the clause with the terms of fines.

2. Last Minute Tours. TO As I wrote above, this is most often what is left, for example, a plane flies, and 70 seats are purchased from tour operators, and 68 are sold, money is paid for the seats, and the tour operator gives it back at “cost”, accordingly, the price is reduced. The same goes for rooms in accommodation facilities. But good tours also sometimes burn out, but again, this is a matter of luck.

3. Exchange Rates. The question is ambiguous. The cost of the tour is fixed in foreign currency, and the exchange rate is not always stable. For example, tourists who booked tours for the New Year in the summer of 2014 did not save money, but rather overpaid, because the exchange rate more than doubled in the fall of 2014. This happens infrequently, but nevertheless we are not immune from it. In any case, most often the tourist immediately pays 30-50% of the tour cost, and recalculation is carried out for the remaining amount.

1.Tourism is a business, and no one will engage in charity and “give” vacations to the detriment of their business. Therefore, when you are promised discounts of up to 50%, this is nothing more than a marketing ploy. Yes, you can really save money by booking early, but not much.

2.Buy early booking tours only from a trusted travel agency.

3.Check the tour operator, go to the Rostourism website, make sure that the tour operator really exists and conducts tourism activities. In principle, good travel agencies do not work with unreliable tour operators. Alas, not a single tourist operator is immune from bankruptcy, and we have clearly seen this over the past few years.

4.Carefully, no, very carefully read the terms of the contract.

5.Keep the contract for the provision of tourist services and all payment documents until you return to your home country, so that in case of unpleasant situations, for example, checking into the wrong room, you will have evidence in court.

In any case, it is up to you to decide what is best for you. Early booking is really beneficial, but is it really reliable in today's economy? We need to rest in any case, because traveling helps us take a break from everyday life, see the world and get incredible emotions.